Claims Analyst-hybrid

7 months ago

Québec, Canada Intertape Polymer Group (IPG) Full time

**Aperçu de l'entreprise**

Intertape Polymer Group (IPG) est une société multinationale dynamique qui se distingue par sa culture d'entreprise, à savoir une atmosphère familiale qui répond à un rendement d'entreprise de haut niveau. Nous offrons des salaires et des avantages sociaux concurrentiels et nous sommes reconnus pour l'importance que nous accordons à nos employés. Fondé en 1982, IPG, dont le chiffre d'affaires mondial atteint aujourd'hui 1,5 milliard de dollars, se concentre sur la croissance par des moyens organiques et stratégiques. Nos gammes de produits diversifiées soutiennent notre mission, qui constitue d'être le chef de file mondial des solutions d'emballage et de protection. Rejoignez la famille IPG dès aujourd'hui

**Analyste des réclamations**

**Description du poste **:Ce poste permet de se prononcer sur tous les litiges ou réclamations des clients conformément aux directives commerciales d'IPG, ainsi qu'aux politiques et procédures respectives.

**Principales responsabilités**
- Valider et traiter en temps opportun les réclamations des clients telles que les retours, les pénuries de même que les écarts de prix
- Analyser et examiner les portefeuilles de dossiers de réclamations, puis communiquer les causes profondes ainsi que les solutions potentielles
- Communiquer de manière proactive l'état des demandes de réclamations ainsi que d'autres renseignements clés aux intervenants internes et externes.
- Travailler avec les services internes au besoin, y compris les ventes, la commercialisation des produits et l'entrepôt, afin de valider et résoudre les questions ou les problèmes concernant les comptes clients
- Mettre en évidence le non-respect des procédures d'approbation des demandes de réclamation; signaler les lacunes du processus à la direction.
- Participer aux projets d'amélioration des processus de traitement des demandes de réclamation.
- Responsable des niveaux de productivité et de qualité assignés par la direction.
- Effectuer des tâches de recouvrement sur les comptes clients en souffrance, lorsque cela est justifié.
- Soutenir la tâche d'attribution de l'ordre lorsque cela est justifié.
- Capacité avérée à effectuer plusieurs tâches à la fois sans perte d'efficacité ou de précision
- Effectuer d'autres tâches et petits projets confiés par la direction
- Solides compétences en matière de communication et de relations interpersonnelles, avec un engagement en faveur de la satisfaction du client
- Solides capacités d'analyse et de résolution de problèmes, et excellentes aptitudes en mathématiques

**Compétences et expérience essentielles**
- Diplôme universitaire ou l'équivalent avec une expérience professionnelle de 3 à 5 ans dans le domaine des réclamations, des services à la clientèle ou de la comptabilité.
- Bilingue
- Souci du détail
- Capacité à effectuer plusieurs tâches à la fois et à hiérarchiser la charge de travail
- Orienté vers les résultats et doté de solides compétences en matière de résolution de problèmes
- Solides compétences organisationnelles
- Compétences intermédiaires à avancées avec la suite MS Office, y compris les logiciels Outlook, Word, Excel et PowerPoint
- Connaissance pratique de JD est un atout

Intertape Polymer offre une rémunération ainsi que des avantages sociaux concurrentiels

et s'engage à offrir un environnement de travail sécuritaire.

**Company Overview**

Intertape Polymer Group (IPG) is a dynamic multinational organization that prides itself on its corporate culture of a family atmosphere that meets high achieving company performance. We are known for our competitive salaries and benefits packages and our emphasis on putting people first. Founded in 1982, and now grown to $1.5B in sales worldwide, IPG focuses on growth through organic and strategic means. Our diversified product lines support our mission to be the world leader in packaging and protective solutions. Come join the IPG family today

**Claims Analyst**

**Position Purpose**:This position adjudicates all Customer Disputes or Claims in accordance with IPG business guidelines and respective Policies and Procedures.

**Principle Accountabilities**
- Validate and process customer claims such as returns, shortages, pricing discrepancies in a timely manner
- Analyze and review claims file portfolios and communicate root causes and potential solutions
- Proactively communicate claims status and other key data information to internal and external stakeholders.
- Work with internal departments as needed, including Sales and Product Marketing and warehouse, to validate and/or resolve questions or issues on customer's A/R
- Identify procedural non-compliance on claims approvals; escalates process gaps to management
- Participate in Claims process improvement projects.
- Responsible for productivity levels and quality levels as assigned by management.
- Perform collection tasks on delinquent

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