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Business Analyst, Claims Digital

4 months ago

Montréal, Canada Intact Full time

We have a great opportunity for a forward-thinking, self-motivated Business Analyst to join our Claims Operations & Planning team, for our Digital & AI initiatives. Acting as the link between business, IT and Labs. Your ultimate goal will be to help ensure that we’re building the right products and processes to support a second-to-none customer experience using machine learning, data science, software engineering, AI, agility, UX and design thinking.

**What you’ll do here**:

- Partner with - and seek feedback from - different business experts, managers, and teams to help re-engineer and modernize our Claims processes
- Work with our Operations, Data Lab and IT partners to translate vision into specifications based on roadmaps
- Facilitate & lead workshops to document current business processes and technical systems and help to identify potential efficiencies
- Translate business requirements into stories
- Document end-to-end processes, including analysis of impacts
- Guide and co-ordinate the plan, design, execution, and validation of test cases
- Actively participate in planning, demos, committees, and retrospectives
- Support change management planning and delivery
- Communicate project progress accordingly to those involved and/or impacted
- Support the engagement and efficiency of the team
- Be the key point of contact to provide clarification and information and remove impediments

**You are**:

- Big-picture thinking, with a laser focus on details
- A true people person and a natural collaborator
- Exceptionally organized, comfortable with ambiguity, and can embrace change
- Forward thinking, with an innovative mindset
- Excellent leadership and problem-solving skills.
- Self-driven, entrepreneurial - a natural project leader
- Skilled at building relationships
- Creative, analytical, curious
- Adept at pivoting and leading others through change

**What you bring to the table**:

- Experience documenting and analyzing work processes and working with operational teams to improve those processes
- Digital and/or AI project delivery experience
- At least 3 years of Business Analyst experience
- P&C Insurance and claims experience an asset
- Experience working in an agile Scrum / matrix environment an asset
- Excellent oral and written communication skills
- Fantastic presentation skills - plus excellent working knowledge of PowerPoint and Visio
- Bilingual (French/English) is a strong asset