Client Services Representative

1 month ago

Kitchener, Canada Demant Canada Full time

**Demant is a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect and communicate with the world around them. For more than a century, the Demant Group has played a vital part in developing innovative technologies and know-how to help improve people’s hearing and health. In every aspect, from hearing devices, hearing implants and diagnostic equipment to hearing care all over the world, Demant is active and engaged. A growing business in intelligent audio solutions for gaming and office communication is also a significant part of the Group.**

**Scope**

Reporting to the Client Services Team Leader, the Client Services Representative is responsible for providing a high level of customer service support to the Company’s customers to ensure customer satisfaction.

**Duties and Responsibilities**
- Provide a high level of customer service to ensure customer satisfaction with the Company’s products and services
- Interact with customers regarding placing orders, status checks, rushes, warranties, service/repair, C/R requests, and providing quotes and related issues
- Establish and maintain productive working relationships with customers
- Process orders and liaise between Operations, Customer Service, Audiology, Finance and Distribution to ensure that all orders are logged, tracked, and maintained accurately via scanning and order entry into the Navision database and appropriate follow through to ensure customer requirements are met satisfactorily
- Prepare appropriate paperwork when necessary
- Enter customer complaints and problems regarding services, products, billings and issues result in appropriate resolution. May require assistance from the Audiology team
- Develop broad knowledge base related to services, products, programs, regulations/legislation, technologies and marketing strategies to meet company goals
- Accurate filing and organization of associated paperwork
- Provide basic product and technical assistance to customers
- Participate in product launches/customer events when needed
- Follow-up with customers on production queries as they relate to specific orders
- Provide backorder status to customers
- Assist other team members in the Client Service department when necessary
- Some travel may be required
- May perform special projects as assigned
- All other duties as assigned

**Education and Experience**
- A high school diploma or equivalent is required. Post-secondary diploma or degree in sales, customer service, marketing, office administration, business administration or related field is preferred
- Excellent verbal and written communication skills to interact with customers
- Must have a minimum of 3 years customers service or help desk experience
- Experience using Microsoft Windows program software
- Dependability to work assigned shifts to ensure full coverage. Overtime is occasionally worked in order to meet the demands and deadlines associated with the position
- The ability to think logically with some degree of technical flare
- Bilingualism is an asset (English/French)

**Why should you work with us?**
- Competitive salary with annual reviews
- Excellent medical benefits; including dental, vision and health, Employee Assistance Program
- Fitness/Exercise spending amount
- Group RRSP contributions
- 3 weeks paid vacation
- Dynamic work atmosphere
- Career development programs and opportunities

**Accommodation**

While we appreciate the interest of all applicants, only those selected for an interview will be contacted.

  • Support Staff

    1 week ago

    Kitchener, Canada Waterloo Region Community Legal Services Full time

    **Company description** Waterloo Region Community Legal Services (WRCLS) is a community legal aid clinic located in Kitchener. We provide legal services in the areas of housing, income maintenance, employment law, consumer and debt law and immigration to the low income community in Waterloo Region. WRCLS is seeking a full time support staff /Client Service...

  • Client Service Representative

    5 days ago

    Kitchener, Ontario, Canada Securian Canada Full time

    What we do every day to be our very bestEvery day at Securian Canada means a day spent helping Canadians and their families build secure tomorrows. We're agile and innovative, and we aren't afraid to challenge and create, or bring diverse perspectives to our work. Who we needThe Client Service Representative will be responsible for servicing an in-force...

  • Client Services Representative

    2 weeks ago

    Kitchener, Canada demant Full time

    **Scope**: Reporting to the Client Services Team Leader, the Client Services Representative is a hybrid role responsible for providing a high level of customer service support to the Company’s customers to ensure customer satisfaction. **Responsibilities**: - Provide a high level of customer service to ensure customer satisfaction with the Company’s...

  • Client Services Representative

    5 days ago

    Kitchener, Ontario, Canada Independent Accountants' Investment Counsel Inc. (IAIC) Full time

    We are currently recruiting for a full-time Client Services Representative. This position has a hybrid schedule and requires two days a week in the office, one day at our Listowel office and one day at our Waterloo office.Duties and Responsibilities: Being the first point of contact for inbound calls; Communicating with referring offices; Processing client...

  • Client Services Representative

    1 week ago

    Kitchener, Canada Demant Canada Full time

    **Demant is a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect and communicate with the world around them. For more than a century, the Demant Group has played a vital part in developing innovative technologies and know-how to help improve people’s hearing and health. In every aspect, from...

  • Client Services Representative

    4 weeks ago

    Kitchener, Canada Diatec Canada Ltd. Full time

    Diatec Canada is a premier distributor of audiological equipment, representing trusted manufacturers to provide tailored solutions for hearing clinics, hospitals, ENT offices, and balance centers. Our expert team offers comprehensive support, handling inquiries, troubleshooting, and technical assistance with expertise across all equipment brands. We ensure...

  • Client Service Representative

    2 weeks ago

    Kitchener, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Services Representative

    5 days ago

    Kitchener, Ontario, Canada Demant Canada Full time

    Demant is a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect and communicate with the world around them. For more than a century, the Demant Group has played a vital part in developing innovative technologies and know-how to help improve people's hearing and health. In every aspect, from...

  • Bilingual Client Services Representative

    2 weeks ago

    Kitchener, Canada Demant Canada Full time

    **Demant is a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect and communicate with the world around them. For more than a century, the Demant Group has played a vital part in developing innovative technologies and know-how to help improve people’s hearing and health. In every aspect, from...

  • Client Service Representative

    3 days ago

    Kitchener, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Service Representative

    2 months ago

    Kitchener, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Service Representative

    3 weeks ago

    Kitchener, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Care Representative

    3 weeks ago

    Kitchener, Ontario, Canada Equitable Full time

    Client Care RepresentativeWaterloo, ON, Canada Req #2308Monday, June 3, 2024At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a...

  • Client Care Representative

    5 days ago

    Kitchener, Ontario, Canada Equitable Full time

    Client Care RepresentativeWaterloo, ON, Canada Req #2308Monday, June 3, 2024At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a...

  • Client Care Representative

    3 weeks ago

    Kitchener, Ontario, Canada Equitable Full time

    Client Care RepresentativeWaterloo, ON, Canada Req #2308Monday, June 3, 2024At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a...

  • Client Service Representative

    2 weeks ago

    Kitchener, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Customer Service Representative

    5 days ago

    Kitchener, Ontario, Canada ACUTE Environmental Services Full time

    Customer Service RepresentativeACUTE Environmental and Safety Services Inc. is looking for an experienced, career-minded Customer Service Representative whois responsible for serving customers in person and via the telephone.The Customer Service Representative is accountable for dealing with customer inquiries, and processing transactions, such as invoicing...

  • Client Services Representative

    3 weeks ago

    Kitchener, Ontario, Canada H2R Business Solutions Full time

    Salary: TriCert Investment Counsel is a discretionary Investment Counselling firm located in Waterloo, Ontario. Established in 1999, TriCert currently manages more than $3 billion in private client assets. We provide discretionary investment management and financial planning services for private clients, corporations, estates, foundations, and individual...

  • Client Services Representative

    4 weeks ago

    Kitchener, Ontario, Canada H2R Business Solutions Full time

    Salary: TriCert Investment Counsel is a discretionary Investment Counselling firm located in Waterloo, Ontario. Established in 1999, TriCert currently manages more than $3 billion in private client assets. We provide discretionary investment management and financial planning services for private clients, corporations, estates, foundations, and individual...

  • Client Services Representative

    4 weeks ago

    Kitchener, Canada H2R Business Solutions Full time

    Salary: TriCert Investment Counsel is a discretionary Investment Counselling firm located in Waterloo, Ontario. Established in 1999, TriCert currently manages more than $3 billion in private client assets. We provide discretionary investment management and financial planning services for private clients, corporations, estates, foundations, and individual...