Client Services Representative

4 weeks ago


Kitchener, Canada Demant Canada Full time

**Demant is a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect and communicate with the world around them. For more than a century, the Demant Group has played a vital part in developing innovative technologies and know-how to help improve people’s hearing and health. In every aspect, from hearing devices, hearing implants and diagnostic equipment to hearing care all over the world, Demant is active and engaged. A growing business in intelligent audio solutions for gaming and office communication is also a significant part of the Group.**

**Scope**

Reporting to the Client Services Team Leader, the Client Services Representative is responsible for providing a high level of customer service support to the Company’s customers to ensure customer satisfaction.

**Duties and Responsibilities**
- Provide a high level of customer service to ensure customer satisfaction with the Company’s products and services
- Interact with customers regarding placing orders, status checks, rushes, warranties, service/repair, C/R requests, and providing quotes and related issues
- Establish and maintain productive working relationships with customers
- Process orders and liaise between Operations, Customer Service, Audiology, Finance and Distribution to ensure that all orders are logged, tracked, and maintained accurately via scanning and order entry into the Navision database and appropriate follow through to ensure customer requirements are met satisfactorily
- Prepare appropriate paperwork when necessary
- Enter customer complaints and problems regarding services, products, billings and issues result in appropriate resolution. May require assistance from the Audiology team
- Develop broad knowledge base related to services, products, programs, regulations/legislation, technologies and marketing strategies to meet company goals
- Accurate filing and organization of associated paperwork
- Provide basic product and technical assistance to customers
- Participate in product launches/customer events when needed
- Follow-up with customers on production queries as they relate to specific orders
- Provide backorder status to customers
- Assist other team members in the Client Service department when necessary
- Some travel may be required
- May perform special projects as assigned
- All other duties as assigned

**Education and Experience**
- A high school diploma or equivalent is required. Post-secondary diploma or degree in sales, customer service, marketing, office administration, business administration or related field is preferred
- Excellent verbal and written communication skills to interact with customers
- Must have a minimum of 3 years customers service or help desk experience
- Experience using Microsoft Windows program software
- Dependability to work assigned shifts to ensure full coverage. Overtime is occasionally worked in order to meet the demands and deadlines associated with the position
- The ability to think logically with some degree of technical flare
- Bilingualism is an asset (English/French)

**Why should you work with us?**
- Competitive salary with annual reviews
- Excellent medical benefits; including dental, vision and health, Employee Assistance Program
- Fitness/Exercise spending amount
- Group RRSP contributions
- 3 weeks paid vacation
- Dynamic work atmosphere
- Career development programs and opportunities

**Accommodation**

While we appreciate the interest of all applicants, only those selected for an interview will be contacted.



  • Kitchener, Canada Demant Canada Full time

    **Scope** Reporting to the Client Services Manager, the Client Services Representative is responsible for providing a high level of customer service support to the Company’s customers to ensure customer satisfaction. **Duties and Responsibilities** - Provide a high level of customer service to ensure customer satisfaction with the Company’s products...


  • Kitchener, Canada demant Full time

    **Scope**: Reporting to the Client Services Team Leader, the Client Services Representative is a hybrid role responsible for providing a high level of customer service support to the Company’s customers to ensure customer satisfaction. **Responsibilities**: - Provide a high level of customer service to ensure customer satisfaction with the Company’s...


  • Kitchener, Canada Demant Canada Full time

    **Demant is a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect and communicate with the world around them. For more than a century, the Demant Group has played a vital part in developing innovative technologies and know-how to help improve people’s hearing and health. In every aspect, from...


  • Kitchener, Canada Diatec Canada Ltd. Full time

    Diatec Canada is a premier distributor of audiological equipment, representing trusted manufacturers to provide tailored solutions for hearing clinics, hospitals, ENT offices, and balance centers. Our expert team offers comprehensive support, handling inquiries, troubleshooting, and technical assistance with expertise across all equipment brands. We ensure...


  • Kitchener, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Kitchener, Canada Library Services Centre Full time

    Welcome and thank you for considering a role with Library Services Centre (LSC), where we've been helping libraries across Canada stay innovative and current for over 50 years! We offer a wide range of services, from acquisitions and cataloguing to processing and consulting, and we're always looking for new ways to improve and expand our ability to help...


  • Kitchener, Canada Library Services Centre Full time

    131 Shoemaker Street, Kitchener, Ontario, Canada, N2E 3B5 full-time. January 3, 2023 Description Welcome and thank you for considering a role with Library Services Centre (LSC), where we've been helping libraries across Canada stay innovative and current for over 50 years! We offer a wide range of services, from acquisitions and cataloguing to processing...


  • Kitchener, Canada Demant Canada Full time

    **Demant is a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect and communicate with the world around them. For more than a century, the Demant Group has played a vital part in developing innovative technologies and know-how to help improve people’s hearing and health. In every aspect, from...


  • Kitchener, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Kitchener, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Kitchener, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Kitchener, Ontario, Canada Equitable Full time

    Client Care RepresentativeWaterloo, ON, Canada Req #2308Monday, June 3, 2024At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a...


  • Kitchener, Ontario, Canada Equitable Full time

    Client Care RepresentativeWaterloo, ON, Canada Req #2308Monday, June 3, 2024At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a...


  • Kitchener, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Kitchener, Ontario, Canada H2R Business Solutions Full time

    Salary: TriCert Investment Counsel is a discretionary Investment Counselling firm located in Waterloo, Ontario. Established in 1999, TriCert currently manages more than $3 billion in private client assets. We provide discretionary investment management and financial planning services for private clients, corporations, estates, foundations, and individual...


  • Kitchener, Ontario, Canada H2R Business Solutions Full time

    Salary: TriCert Investment Counsel is a discretionary Investment Counselling firm located in Waterloo, Ontario. Established in 1999, TriCert currently manages more than $3 billion in private client assets. We provide discretionary investment management and financial planning services for private clients, corporations, estates, foundations, and individual...


  • Kitchener, Canada H2R Business Solutions Full time

    Salary: TriCert Investment Counsel is a discretionary Investment Counselling firm located in Waterloo, Ontario. Established in 1999, TriCert currently manages more than $3 billion in private client assets. We provide discretionary investment management and financial planning services for private clients, corporations, estates, foundations, and individual...


  • Kitchener, Canada H2R Business Solutions Full time

    Salary: TriCert Investment Counsel is a discretionary Investment Counselling firm located in Waterloo, Ontario. Established in 1999, TriCert currently manages more than $3 billion in private client assets. We provide discretionary investment management and financial planning services for private clients, corporations, estates, foundations, and individual...


  • Kitchener, Canada Diatec Canada Ltd Full time

    Diatec Canada is a premier distributor of audiological equipment, representing trusted manufacturers to provide tailored solutions for hearing clinics, hospitals, ENT offices, and balance centers. Our expert team offers comprehensive support, handling inquiries, troubleshooting, and technical assistance with expertise across all equipment brands. We ensure...


  • Kitchener, Canada Demant Canada Full time

    **Responsibilities**: - Provide exceptional customer service to ensure customer satisfaction. - Interact with customers for order placement, status checks, rushes, warranties, service/repair, C/R requests, and quotes. - Establish and maintain productive working relationships with customers. - Process orders and liaise between departments to ensure accurate...