Client Services Representative

5 months ago

Kitchener, Canada demant Full time

**Scope**:
Reporting to the Client Services Team Leader, the Client Services Representative is a hybrid role responsible for providing a high level of customer service support to the Company’s customers to ensure customer satisfaction.

**Responsibilities**:

- Provide a high level of customer service to ensure customer satisfaction with the Company’s products and services
- Interact with customers regarding placing orders, status checks, rushes, warranties, service/repair, C/R requests, and providing quotes and related issues
- Establish and maintain productive working relationships with customers
- Process orders and liaise between Operations, Customer Service, Audiology, Finance and Distribution to ensure that all orders are logged, tracked, and maintained accurately via scanning and order entry into the Navision database and appropriate follow through to ensure customer requirements are met satisfactorily
- Prepare appropriate paperwork when necessary
- Enter customer complaints and problems regarding services, products, billings and issues result in appropriate resolution. May require assistance from the Audiology team
- Develop broad knowledge base related to services, products, programs, regulations/legislation, technologies and marketing strategies to meet company goals
- Accurate filing and organization of associated paperwork
- Provide basic product and technical assistance to customers
- Participate in product launches/customer events when needed
- Follow-up with customers on production queries as they relate to specific orders
- Provide backorder status to customers
- Assist other team members in the Client Service department when necessary
- Some travel may be required
- May perform special projects as assigned
- All other duties as assigned

**Requirements**:

- A high school diploma or equivalent is required. Post-secondary diploma or degree in sales, customer service, marketing, office administration, business administration or related field is preferred
- Excellent verbal and written communication skills to interact with customers
- Must have a minimum of 3 years customers service or help desk experience
- Experience using Microsoft Windows program software
- Dependability to work assigned shifts to ensure full coverage. Overtime is occasionally worked in order to meet the demands and deadlines associated with the position
- The ability to think logically with some degree of technical flare
- Bilingualism is an asset (English/French)

**Why Should you work with us?**:

- Competitive salary with annual reviews
- Excellent medical benefits; including dental, vision and health, Employee Assistance Program
- Fitness/Exercise spending amount
- Group RRSP contributions
- 3 weeks paid vacation
- 6 paid personal days
- Dynamic work atmosphere
- Career development programs and opportunities

  • Client Service Representative

    2 months ago

    Kitchener, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Services Representative

    5 months ago

    Kitchener, Canada Demant Canada Full time

    **Demant is a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect and communicate with the world around them. For more than a century, the Demant Group has played a vital part in developing innovative technologies and know-how to help improve people’s hearing and health. In every aspect, from...

  • Client Services Representative

    5 months ago

    Kitchener, Canada Diatec Canada Ltd. Full time

    Diatec Canada is a premier distributor of audiological equipment, representing trusted manufacturers to provide tailored solutions for hearing clinics, hospitals, ENT offices, and balance centers. Our expert team offers comprehensive support, handling inquiries, troubleshooting, and technical assistance with expertise across all equipment brands. We ensure...

  • Client Service Representative

    6 months ago

    Kitchener, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Service Representative

    2 months ago

    Kitchener, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Bilingual Client Services Representative

    4 days ago

    Kitchener, Canada diatec Full time

    **Overview**: Job Title: Client Services Specialist Representative Job Code: Job Family: Client Services Issued: Purpose of the Position: To provide a high level of customer service support to the Company’s customers in order to ensure customer satisfaction. This is a hybrid position with an office location in Kitchener. **Responsibilities**: -...

  • Bilingual Client Services Representative

    4 days ago

    Kitchener, Canada bernafon Full time

    **Overview**: Job Title: Client Services Specialist Representative Job Code: Job Family: Client Services Issued: Purpose of the Position: To provide a high level of customer service support to the Company’s customers in order to ensure customer satisfaction. This is a hybrid position with an office location in Kitchener. **Responsibilities**: -...

  • Bilingual Client Services Representative

    3 months ago

    Kitchener, Canada demant Full time

    **Scope**: Reporting to the Client Services Team Leader, the Bilingual Client Services Representative is a hybrid role responsible for providing a high level of customer service support to the Company’s customers to ensure customer satisfaction. Kitchener, ON **Responsibilities**: - Provide a high level of customer service to ensure customer...

  • Client Service Representative

    4 weeks ago

    Kitchener, Canada ProResp, Inc. Full time

    **Client Service Representative (Medical Administration)** **Location**: Kitchener ProResp **Full-time Permanent Role** (37.5hrs/week: Monday - Friday 9:00am - 5:00pm) **Salaried position**:Starting between $24-26/hr **What We Offer**: - Full time, reliable employment with consistent office hours - 3 weeks paid vacation to start - Comprehensive benefits...

  • Client Service Representative

    5 months ago

    Kitchener, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Service Representative

    5 months ago

    Kitchener, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Service Representative

    6 months ago

    Kitchener, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Bilingual Client Services Representative

    6 months ago

    Kitchener, Canada Demant Canada Full time

    **Demant is a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect and communicate with the world around them. For more than a century, the Demant Group has played a vital part in developing innovative technologies and know-how to help improve people’s hearing and health. In every aspect, from...

  • Client Service Representative

    5 months ago

    Kitchener, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Freight Sales Representative

    4 weeks ago

    Kitchener, Ontario, Canada Davidson Contract Services Full time

    Job SummaryWe are seeking a skilled Freight Sales Representative to join our team at Davidson Contract Services. As a key member of our sales team, you will be responsible for overseeing the preparation of sales or contracts, identifying and soliciting potential clients, and providing ongoing support to clients after sales or signed contracts.Key...

  • Freight Sales Representative

    4 weeks ago

    Kitchener, Ontario, Canada Davidson Contract Services Full time

    Job Title: Freight Sales RepresentativeAbout the Role:We are seeking a skilled Freight Sales Representative to join our team at Davidson Contract Services. As a Freight Sales Representative, you will be responsible for overseeing the preparation of sales or contracts, preparing sales or other contracts, and providing ongoing support to clients after sales or...

  • Client Services Representative

    5 months ago

    Kitchener, Canada Demant Canada Full time

    **Responsibilities**: - Provide exceptional customer service to ensure customer satisfaction. - Interact with customers for order placement, status checks, rushes, warranties, service/repair, C/R requests, and quotes. - Establish and maintain productive working relationships with customers. - Process orders and liaise between departments to ensure accurate...

  • Bilingual Client Service Representative

    5 months ago

    Kitchener, Canada Diatec Canada Ltd Full time

    Diatec Canada is a premier distributor of audiological equipment, representing trusted manufacturers to provide tailored solutions for hearing clinics, hospitals, ENT offices, and balance centers. Our expert team offers comprehensive support, handling inquiries, troubleshooting, and technical assistance with expertise across all equipment brands. We ensure...

  • Freight Sales Representative

    4 weeks ago

    Kitchener, Ontario, Canada Davidson Contract Services Full time

    Job Title: Freight Sales RepresentativeJob Summary: We are seeking a skilled Freight Sales Representative to join our team at Davidson Contract Services. As a Freight Sales Representative, you will be responsible for overseeing the preparation of sales or contracts, preparing sales or other contracts, and providing ongoing support to clients after sales or...

  • Freight Sales Representative

    4 weeks ago

    Kitchener, Ontario, Canada Davidson Contract Services Full time

    Job Title: Freight Sales RepresentativeAbout the Role:We are seeking a skilled Freight Sales Representative to join our team at Davidson Contract Services. As a Freight Sales Representative, you will be responsible for overseeing the preparation of sales or contracts, preparing sales or other contracts, and providing ongoing support to clients after sales or...