Guest Services Associate

2 weeks ago

Toronto, Canada Four Points by Sheraton Kelowna Airport Full time
Four Points by Sheraton Kelowna Airport.

If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Four Points by Sheraton - Kelowna Airport is currently looking for a Guest Services Manager.

We are also on a bus route, with a stop just outside of the hotel, and are offering shared staff accommodation. Our complimentary shuttle also picks up our employees from the bus loop at UBCO

This is a full-time opportunity with flexible availability including weekends and holidays.

What will you be doing?

Under the guidance of the Dual Property Front Office Manager, the Guest Services Manager is responsible for leading the day to day Front Office operations, ensuring and maintaining a consistently high standard of guest service.

Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key Supervise, train and assist Front Desk team as required Enter rewards information and enroll new members Compile and review daily reports/logs/contingency lists Complete cashier and closing reports Process all payment types, vouchers, paid-outs, charges and email/print folios Processing and confirming wake up calls Understanding of squirrel, and other key systems (Visionline) Quality of service, able to hand complaints and provide resolution Balance inventory and groups between Lightspeed and Marsha Maintain confidentiality of proprietary information; protect company assets Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds Operate Hotel shuttle in a safe manner in accordance with the Motor Vehicle Act Perform other reasonable job duties as requested by Managers Available to work varied shifts: days, evenings, weekends and holidays

What are we looking for?

Previous Front Desk experience required Ability to plan, prioritize and complete multiple projects in a timely manner Superhost training is an asset Flexible availability including evenings, weekends and holidays is required Ability to develop and motivate staff to achieve goals Ability to work with all employees to promote teamwork and co-operative relationships within and across departments Class 5 license First Aid certification an asset Must be legally eligible to work in Canada without restriction

Perks

Extended Health and Dental Benefits Employee and Family Assistance Program World-wide accommodation and dining discounts with Marriott brands Employee discounts on accommodations, dining, Marina, and Heath & Wellness services at our sister properties (Hotel Eldorado, Manteo Resort and Eldorado Marina, and Hampton Inn & Suites Kelowna Airport). An excellent work environment, with a focus on staff recognition and teambuilding Room for growth and development

  • Guest Services Associate

    4 weeks ago

    Toronto, Canada Gatsby Valet Inc. Full time

    LOCATION: 60 YORKVILLE AVE TORONTO, ON, M4W 0A4, CANADA Your opportunity for excellence starts here! Do you have a passion for excellence and infuse enthusiasm in everything you do? Get ready to take your hospitality career to the next level at the prestigious Four Seasons Hotel in Toronto by joining our talented and dynamic team as a Guest Services...

  • Guest Services/valet Associate

    4 weeks ago

    Toronto, Canada Gatsby Valet Inc. Full time

    Hotel X GUEST SERVICES / VALET ASSOCIATE is part of a talented and dynamic team offering a world-class guest experience. Greet clients, assist with luggage and offer valet services, as well as handle general inquiries about the Hotel and the Toronto area. Full-Time & Part-Time Positions available (including overnight) Location: 111 Princes’ Blvd Toronto,...

  • Guest Services Associate

    2 weeks ago

    Toronto, Canada Four Points by Sheraton Kelowna Airport Full time

    Four Points by Sheraton Kelowna Airport. If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Four Points by Sheraton - Kelowna Airport is currently looking for a Guest Services Manager. We are also on a bus route, with a stop just outside of the hotel, and are...

  • Guest Services Associate

    2 weeks ago

    Toronto, Canada Four Points by Sheraton Kelowna Airport Full time

    Four Points by Sheraton Kelowna Airport. If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Four Points by Sheraton - Kelowna Airport is currently looking for a Guest Services Manager. We are also on a bus route, with a stop just outside of the hotel, and are...

  • Guest Services Associate

    2 weeks ago

    Toronto, Canada Four Points by Sheraton Kelowna Airport Full time

    Four Points by Sheraton Kelowna Airport. If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Four Points by Sheraton - Kelowna Airport is currently looking for a Guest Services Manager. We are also on a bus route, with a stop just outside of the hotel, and are...

  • Guest Services Manager

    7 days ago

    Toronto, Canada Hotel X Toronto Full time

    _A rewarding and challenging experience awaits you at Hotel X Toronto, a member of Library Hotel Collection. We are an International Hotel Company and pride ourselves on delivering a novel approach to hospitality. The Library Hotel Collection has a commitment to kind, unpretentious, customer-focused service that has resulted in numerous awards over the...

  • Guest Services Manager

    4 weeks ago

    Toronto, Canada Hotel X Toronto Full time

    A rewarding and challenging experience awaits you at Hotel X Toronto, a member of Library Hotel Collection. We are an International Hotel Company and pride ourselves on delivering a novel approach to hospitality. The Library Hotel Collection has a commitment to kind, unpretentious, customer-focused service that has resulted in numerous awards over the...

  • Front Desk and Guest Services Associate

    4 weeks ago

    Toronto, Canada CEM Resorts Full time

    We are seeking a friendly, organized, and customer-service-oriented Front Desk/Guest Services Associate to join our team at the resort. The Front Desk/Guest Services Associate will be the face of the resort and play a crucial role in ensuring our guests have a memorable and enjoyable experience. **Responsibilities**: - Greet guests upon arrival and check...

  • Guest Service Manager

    2 weeks ago

    Toronto, Canada Omni Hotels & Resorts Full time

    Overview / vue générale: **King Edward Hotel** With its rich history, timeless elegance, and modern hospitality, the Omni King Edward Hotel has been a favourite of both locals and visitors for over 110 years. Located in the heart of downtown Toronto, this landmark hotel is just steps away from a wealth of diverse restaurants, tourist hotspots, and...

  • Guest Service Agent

    4 weeks ago

    Toronto, Canada Pan Pacific Toronto Full time

    _**Come and join our fun, engaged and energetic team. Pan Pacific offers not only guests but our associate’s endless possibilities to restore the body and expand the mind. We offer exceptional benefits, training and perks that provide the basis for a renewing work experience.**_ - **We are an equal opportunity employer and we would love you to join our...

  • Guest Service Agent

    4 weeks ago

    Toronto, Ontario, Canada Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...

  • Guest Services Manager

    1 week ago

    Toronto, Canada Marriott International, Inc Full time

    **Job Number** 22218036 **Job Category** Rooms & Guest Services Operations **Location** The Westin Harbour Castle Toronto, 1 Harbour Square, Toronto, ONT, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all property operations,...

  • Guest Services Manager

    7 days ago

    Toronto, Canada Marriott International Full time

    **Job Number** 22218036 **Job Category** Rooms & Guest Services Operations **Location** The Westin Harbour Castle Toronto, 1 Harbour Square, Toronto, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all property...

  • Guest Services Manager

    4 weeks ago

    Toronto, Canada Marriott International, Inc Full time

    **Additional Information** Contract Role **Job Number** 23109214 **Job Category** Rooms & Guest Services Operations **Location** The Westin Harbour Castle Toronto, 1 Harbour Square, Toronto, ONT, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty...

  • Guest Service Specialist

    4 days ago

    Toronto, Canada One King West Hotel & Residence Full time

    **Job description** **ESSENTIAL DUTIES AND RESPONSIBILITIES**: - Required to work overnight shifts. - Respond to internal and external guests requests - Responsible for maintaining high and consistent level of Guest Services - Acknowledge guest complaints and ensure guests needs are met - Execute guest check-ins, check-outs and reservations - Answer...

  • Guest Service Agent

    6 days ago

    Toronto, Canada Illuminarium at Distillery Full time

    We’re seeking reliable and customer-oriented individuals to join our team as Ushers for Secret Location x Illuminarium’s first Canadian site in the Distillery District, set to open in late Summer 2023. The venue will host a series of immersive experiences that utilize the latest technology in the field as well as experiment with new kinds of shows. As an...

  • Guest Service Agent

    4 days ago

    Toronto, Canada Marriott International Full time

    **Additional Information** Guest Service Operator **Job Number** 23031869 **Job Category** Rooms & Guest Services Operations **Location** W Toronto, 90 Bloor Street East, Toronto, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Follow all company policies and...

  • Guest Services Manager

    4 weeks ago

    Toronto, Canada The Hazelton Hotel Full time

    **Responsibilities**: - Respond to and follow up on any guest or employee issues as they arise in the absence of senior management. - Communicate hotel policies and departmental expectations to the Front Office Team (Front Desk, Bell/Door/Valet and Concierge). - Communicate effectively with all departments to ensure seamless service for our guests and a...

  • Guest Service Agent

    5 days ago

    Toronto, Canada Marriott International, Inc Full time

    **Job Number** 23031869 **Job Category** Rooms & Guest Services Operations **Location** W Toronto, 90 Bloor Street East, Toronto, ONT, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Follow all company policies and procedures; ensure uniform and personal appearance are clean and...

  • Guest Service Agent

    4 weeks ago

    Toronto, Ontario, Canada Sodexo Canada Ltd Full time

    Welcoming guests as they arrive at the property and making a positive first impressionChecking guests in, issuing cards, and showing visitors to their destinationMonitoring phones and e-mails to assist guests and address their questions before, during, and after their stayTelling guests about special features, such as the spa, on-site restaurants, and any...