Hospitality Associate

6 months ago

Edmonton, Canada Fort Edmonton Management Company Full time

**Hospitality Associate**:
Job Posting

Fort Edmonton Management Company (FEMCo), the organization that operates Fort Edmonton Park, is looking for a savvy Hospitality Associate. It’s an exciting time at Fort Edmonton Park as work on the strategy to become the premier cultural tourism attraction in Western Canada continues, and the attraction opens for another season following $165M in enhancements.

The Hospitality Associate will be responsible for greeting guests, responding to guest inquiries, providing directions, assisting with hotel functions, assisting with food and beverage preparation and at times with food and beverage service. The Hospitality Associate must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Other duties include but are not limited to, setting venues, product and equipment delivery, cash handling, bar service, room cleaning and assisting with guest tours onsite. The Hospitality Associate must have the ability to multitask, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.

**Responsibilities**:

- As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions- Provide a high level of service within all areas of the Hospitality Department, areas may include but are not limited to: banquets, a la carte dining, fast food concessions, and/or special events as required;- Greet guests with a smile and answer their questions as required;- Operate and reconcile point of sale systems efficiently and accurately;- Process payment in cash, credit, and debit efficiently accurately;- Assist with hotel functions, including but limited to: front desk and/or night clerk responsibilities, housekeeping of hotel rooms, assisting with luggage transportation, and greeting guests;- Manage and resolve all guest complaints in a professional and courteous manner;- Perform opening/closing duties in food & beverage areas;- Assist with venue setup, teardown and general cleanliness of all food and beverage areas;- Assist in preparation and service of food and beverage menu items;- Provide guidance and assistance to guests during site tours and photography bookings;- Coordinate maintenance work with Hospitality Management and Operations Department;- Maintain safe, clean and presentable venue, work, and front of house spaces;- Observe and report any unusual occurrences and/or security issues to the Hospitality Management and/or Supervisor(s);- Provide information to staff and/or clients about special activities;- Develop and promote a deep understanding of Fort Edmonton Park, it’s programs and services;- Actively participate in problem resolution;- Work in partnership with other Fort Edmonton Park departments to quickly and efficiently resolve guest and/or employee concerns;- Consistently practice guest and associate safety, upholding FEMCo's health and safety policy;- Document and report all safety incidents in a timely manner;- Maintain confidentiality of proprietary information including guest privacy and security;- Off season this position is required to perform activities such as banquet service, sales assistance, administration, etc. as required;

Qualifications:
- High School Diploma, G.E.D. or equivalent;- Minimum 1 year of experience in a customer service role preferred;- Well organized and able to multi task priorities, sometimes in ambiguous situations;- Passion for providing excellent customer service;- Experience with Micros software is an asset;- Strong conflict resolution, negotiation, and objection handling skills;- Able to respond quickly in a dynamic and changing environment;
- Ability to work alone and as part of a team.

Other Details:
- Open availability for any shift, 7 days per week, including evenings, weekends, and holidays is required; Evening and night time availability is required- Alternate or extended shift hours and/or overtime may be required for this position on an occasional basis, primarily during the Park’s operational summer season- Must arrange own transportation as the Park often operates outside of regular public transit hours;- Moderately physically demanding to sedentary position;- Primarily an office and indoor position with occasional outdoor work, in all weather conditions with frequent walking, standing; moderate climbing up and down stairs and walking across distances between buildings; bending, crouching, pushing and pulling with occasional lifting at or below waist height up to 15lbs;- May be exposed to chemicals, smells, elements, noise, temperature etc.;- Required to wear appropriate PPE such as closed toed shoes, gloves, masks, safety vest etc.;- Exposure to or in contact with common allergens such as but not limited to hay, straw, fur, pollen, dust, peanuts/nuts, bee/wasp stings while on site;- Working in a busy office environment with frequent in

  • Hospitality Associate

    6 months ago

    Edmonton, Canada Fort Edmonton Management Company Full time

    **Hospitality Associate** Job Posting Fort Edmonton Management Company (FEMCo), the organization that operates Fort Edmonton Park, is looking for a savvy Hospitality Associate. It’s an exciting time at Fort Edmonton Park as work on the strategy to become the premier cultural tourism attraction in Western Canada continues, and the attraction opens for...

  • Hospitality Associate

    7 months ago

    Edmonton, Canada Fort Edmonton Management Company Full time

    **Hospitality Associate**: - Job Posting Fort Edmonton Management Company (FEMCo), the organization that operates Fort Edmonton Park, is looking for a savvy Hospitality Associate. It’s an exciting time at Fort Edmonton Park as work on the strategy to become the premier cultural tourism attraction in Western Canada continues, and the attraction opens for...

  • Hospitality Supervisor

    6 months ago

    Edmonton, Canada Fort Edmonton Management Company Full time

    **Hospitality Supervisor**: - Job PostingFort Edmonton Management Company (FEMCo), the organization that operates Fort Edmonton Park, is looking for a savvy Hospitality Supervisor. It’s an exciting time at Fort Edmonton Park as work on the strategy to become the premier cultural tourism attraction in Western Canada continues, and the attraction opens for...

  • Hospitality Supervisor

    6 months ago

    Edmonton, Canada Fort Edmonton Management Company Full time

    **Hospitality Supervisor**: Job Posting Fort Edmonton Management Company (FEMCo), the organization that operates Fort Edmonton Park, is looking for a savvy Hospitality Supervisor. It’s an exciting time at Fort Edmonton Park as work on the strategy to become the premier cultural tourism attraction in Western Canada continues, and the attraction opens for a...

  • Front Desk Supervisor

    3 weeks ago

    Edmonton, Alberta, Canada Marriott International Full time

    Job Summary">We are seeking a highly skilled Front Desk Supervisor to join our team at Marriott International. In this role, you will be responsible for providing exceptional guest service, managing front desk operations, and leading a team of associates.">About the Role">This is an exciting opportunity to work in a fast-paced environment and make a real...

  • Marketing Manager, Hospitality

    6 months ago

    Edmonton, Canada The Canadian Brewhouse Full time

    The Canadian Brewhouse opened its first restaurant in 2001, in Edmonton, Alberta. By adding awesome talent to our team, serious dedication and persistence, and keeping the guest in mind, we’ve grown to 44 Canadian Brewhouses, 1 Canadian Icehouse, 5 Banquet Bars (second restaurant concept), and 40 Plantlife Cannabis dispensaries. The Marketing Manager,...

  • Veterinarian, Riverbend Veterinary Hospital

    7 months ago

    Edmonton, Canada VCA Animal Hospitals Full time

    **Veterinarian, DVM**: **Location: Edmonton, AB**: Riverbend Veterinary Hospital is welcoming a full-time Veterinarian for our Small Animal General Practice in South-West Edmonton! Our clinic has been in the Riverbend neighborhood for more than 35 years and as such, we have a large, loyal client base. Together with our team of exceptional doctors, RVTs and...

  • Guest Experience Lead, Hospitality Operations

    2 months ago

    Edmonton, Canada University of Alberta Full time

    **Department** VPFO UofA Botanic Garden **Salary range** $44,016.45 to $58,952.54 **Hours per week** 35 **Grade** 6 **Posted date** October 30, 2024 **Closing date** November 6, 2024 **Position Type** Full Time - Operating Funded **Description**: **_This position is a part of the Non-Academic Staff Association (NASA)._** This position offers a...

  • Guest Experience Lead, Hospitality Operations

    4 weeks ago

    Edmonton, Canada University of Alberta Full time

    **Department** VPFO UofA Botanic Garden **Salary range** $44,016.45 to $58,952.54 **Hours per week** 35 **Grade** 6 **Posted date** November 19, 2024 **Closing date** November 26, 2024 **Position Type** Full Time - Operating Funded **Description**: **_This position is a part of the Non-Academic Staff Association (NASA)._** This position offers a...

  • Associate Veterinarian

    2 days ago

    Edmonton, Canada Town Centre Veterinary Hospital Full time

    Are you passionate about offering pets holistic care that complements conventional treatments? At Town Centre Veterinary Hospital in Edmonton, we’re a small animal practice dedicated to providing a comprehensive range of therapies, including chiropractic care. We’re seeking an Associate Veterinarian with chiropractic certification to join our team...

  • Associate Veterinarian

    6 months ago

    Edmonton, Canada VetStrategy Full time

    **Where Compassion Meets Expertise** **About Us** - VetStrategy is a 100% Canadian operated group of veterinary clinics with locations throughout Canada. We believe that veterinary clinics are an integral part of the community they serve and as such we put a large focus on community-based activities and initiatives. Every clinic we partner with is unique...

  • Front Desk Associate

    1 month ago

    Edmonton, Canada MacEwan University Full time

    FRONT DESK ASSOCIATE **HOSPITALITY SERVICES, CAMPUS SERVICES** **Competition No.** 24.11.333 **CATEGORY** **SALARY** **CLOSING DATE** - Casual (less than 35 hours per week) MSA Band A (Steps 1-8): $15.415 - $22.434 per hour. November 14, 2024**About Us**: - MacEwan University is where caring faculty help people connect their passions to their future...

  • Accounting Assistant

    3 weeks ago

    Edmonton, Canada Concord Hospitality Full time

    An Accounting Clerk is responsible for responding to guest inquiries, resolving guest billing disputes, performing month-end duties and preparing daily receivables in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As an Accounting Clerk, you would be responsible for responding to guest...

  • Cyclebar Experience Associate

    6 months ago

    Edmonton, Canada CycleBar - Edmonton Full time

    **CBX ( Cyclebar Experience Associate)** Full Time - Part Time We are currently seeking high energy, passion filled, and sales motivated individuals who are fitness minded and have a love for community, and our brand! We are a fast-growing Indoor Cycling Franchise looking for individuals who want to grow with us! Our Cyclebar Experience Associate delivers...

  • Development Associate

    6 months ago

    Edmonton, Canada Royal Alexandra Hospital Foundation Full time

    Royal Alexandra Hospital Foundation (RAHF) provides a way for thousands of individuals and organizations to support the Royal Alexandra Hospital and its number one priority: _building better health care for the people of Alberta_. They fund ground-breaking education, cutting-edge research, next-generation technologies, and facility enhancements. They also...

  • Veterinary Technician

    6 months ago

    Edmonton, Canada VetStrategy Full time

    **Delton Veterinary Hospital** in Edmonton, AB is **seeking** a passionate and dedicated Registered Veterinary Technician to join our team. **We are a progressive veterinary practice that treats small animals, avian species, and pocket pets. As a dependable and team-oriented individual, you will have the opportunity to take on new roles and expand your...

  • Associate Veterinarian

    2 weeks ago

    Edmonton, Canada NVA Canada Full time

    Are you passionate about offering pets holistic care that complements conventional treatments? At Town Centre Veterinary Hospital in Edmonton, we’re a small animal practice dedicated to providing a comprehensive range of therapies, including chiropractic care. We’re seeking an Associate Veterinarian with chiropractic certification to join our team...

  • Maintenance Associate

    7 months ago

    Edmonton, Canada Staybridge Suites West Edmonton Full time

    At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work...

  • Maintenance Associate

    7 months ago

    Edmonton, Canada Staybridge Suites West Edmonton Full time

    **Description**: At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your...

  • Gift Shop Associate/key Holder

    2 months ago

    Edmonton, Canada University Hospital Foundation Full time

    **Our Background** At the University Hospital Foundation, we want to help people live longer, and better - especially those who would benefit from a new form of treatment, or life-saving surgery. As agents of hope, we boldly seek solutions to seemingly insurmountable challenges, matching the determination and purpose-driven intensity of the healthcare...