Hospitality Supervisor

6 months ago

Edmonton, Canada Fort Edmonton Management Company Full time

**Hospitality Supervisor**:
Job Posting

Fort Edmonton Management Company (FEMCo), the organization that operates Fort Edmonton Park, is looking for a savvy Hospitality Supervisor. It’s an exciting time at Fort Edmonton Park as work on the strategy to become the premier cultural tourism attraction in Western Canada continues, and the attraction opens for a second season following $165M in enhancements.

Reporting to the Hospitality Assistant Manager, the Hospitality Supervisor is responsible for overseeing public, private, and internal events, the Hotel Selkirk front office operation, supervision of hospitality team members, as well as acting as the Manager on Duty in the absence of Senior Leadership. The position is responsible for building a collaborative team, maximizing guest satisfaction, solving guest concerns, and providing solutions for enhancing revenue and/or guest service.

**Responsibilities**:
- Supervise and coordinate the Hospitality team for day-to-day operations, events, and special projects; coordinate with other areas to ensure adequate coverage for the Park;- Complete administrative tasks related to the Hospitality team and general park operations including but not limited to writing event reports, incident reports, and developing manuals;- Promote a positive team environment by ensuring team training is up to date, focusing on health and safety in processes and collaboration between team members to achieve efficiency;- Providing expectations, coaching, guidance, and performance management to the Hospitality team.- Responsible for day-to-day procedures and processes required for cash handling and credit;- Monitors room availability inventory, rate programs, and hotel marketing initiatives;- Monitor property outlet venues and private event catering operations to ensure a high level of service, quality, and guest satisfaction;- Ensures smooth and efficient workflow for hospitality operations;- Develop and promote a deep understanding of Fort Edmonton Park, its programs, and services;- Understand and celebrate property promotions, special events, and employee events, by communicating them to employees in an effort to pique interest and encourage participation;- Actively participates, coaches, and leads Hospitality Associates in problem resolution and ensuring customer service standards are adhered to;- Ensures employees’ appearance and property standards are adhered to;- Identify and provide assistance to all guests and employees in need in a timely and efficient manner;- Work in partnership with other Fort Edmonton Park departments to quickly and efficiently resolve guest and/or employee concerns;- Consistently practices guest and associate safety, upholding FEMCO's health and safety policy;- Documents and reports all safety incidents in a timely manner;- Maintain confidentiality of proprietary information including guest privacy and security;

Accountability:
- Adherence to department budget and meeting revenue goals;- Provide accurate detailed post-event reports/daily reports;- Ensures all policies and processes are followed by the team;- Commitment to following safety best policies and best practices;- Resolution of escalated guest concerns;- Department decision-making;- Maintaining accurate inventory accounts where applicable;- Accurate and process-based cash and credit handling, including personal guest information; and- Supervising all hospitality employees and venues.

Decisions and Authority:
- Resolve escalated customer requests and concerns;- Ensuring compliance with department budget;- Submit supply refills and orders to management;- Day-to-day routine department decision-making within the scope of the role; and- Purchases and expenses within financial guidelines for the role;

Qualifications:
- High School Diploma, G.E.D. or equivalent;- Minimum 3 years hotel operational and customer service experience required;- Minimum 3 years of supervisor experience required;- Have or are willing to obtain a valid Pro-Serve accreditation; and
- Have or are willing to obtain a valid First Aid and CPR certificate.

Knowledge, Skills, and Abilities:
- Well-organized and able to multi-task priorities, sometimes in ambiguous situations;- Passion for providing excellent customer service;- Experience with OPERA Cloud software is an asset;- Strong conflict resolution, negotiation, and objection-handling skills;- Strong computer skills and experience with hospitality programming and Google Suite are required;- Ability to manage time while following a schedule;- Able to respond quickly in a dynamic and changing environment;- Ability to work alone and as part of a team.

Working Conditions and Other Details:
- Open availability for any shift, 7 days per week, including evenings, weekends, and holidays is required;- Alternate or extended shift hours and/or overtime may be required for this position on an occasional basis, primarily during the Park’s operational summer season- Must arrange own tra

  • Hospitality Supervisor

    6 months ago

    Edmonton, Canada Fort Edmonton Management Company Full time

    **Hospitality Supervisor**: - Job PostingFort Edmonton Management Company (FEMCo), the organization that operates Fort Edmonton Park, is looking for a savvy Hospitality Supervisor. It’s an exciting time at Fort Edmonton Park as work on the strategy to become the premier cultural tourism attraction in Western Canada continues, and the attraction opens for...

  • Hospitality Services Supervisor

    2 weeks ago

    Edmonton, Alberta, Canada 7 STAR LIQUOR-SAINT ALBERT Full time

    Job Overview7 STAR LIQUOR-SAINT ALBERT seeks a skilled and experienced Hospitality Services Supervisor to oversee the food and beverage service in its formal dining establishments.The ideal candidate will have previous experience in the hospitality industry, preferably as a supervisor or manager, and possess excellent leadership and communication skills.This...

  • Hospitality Operations Manager

    4 weeks ago

    Edmonton, Alberta, Canada Lighthouse Hospitality Management Inc.] Full time

    Job OverviewWe are seeking a highly skilled Guest Service Supervisor to join our team at Lighthouse Hospitality Management Inc. in an on-site position.This role offers an estimated salary of $45,000 per year, depending on experience and qualifications.ResponsibilitiesThe successful candidate will be responsible for providing excellent guest service, ensuring...

  • Front Desk Supervisor

    3 weeks ago

    Edmonton, Alberta, Canada Marriott International Full time

    Job Summary">We are seeking a highly skilled Front Desk Supervisor to join our team at Marriott International. In this role, you will be responsible for providing exceptional guest service, managing front desk operations, and leading a team of associates.">About the Role">This is an exciting opportunity to work in a fast-paced environment and make a real...

  • Hospitality Associate

    6 months ago

    Edmonton, Canada Fort Edmonton Management Company Full time

    **Hospitality Associate** Job Posting Fort Edmonton Management Company (FEMCo), the organization that operates Fort Edmonton Park, is looking for a savvy Hospitality Associate. It’s an exciting time at Fort Edmonton Park as work on the strategy to become the premier cultural tourism attraction in Western Canada continues, and the attraction opens for...

  • Hospitality Associate

    7 months ago

    Edmonton, Canada Fort Edmonton Management Company Full time

    **Hospitality Associate**: - Job Posting Fort Edmonton Management Company (FEMCo), the organization that operates Fort Edmonton Park, is looking for a savvy Hospitality Associate. It’s an exciting time at Fort Edmonton Park as work on the strategy to become the premier cultural tourism attraction in Western Canada continues, and the attraction opens for...

  • Hospitality Assistant

    2 weeks ago

    Edmonton, Alberta, Canada Marie Annette Millan] Full time

    Job OverviewWe are seeking a reliable and skilled Hospitality Assistant to join our team at Marie Annette Millan. This is a on-site role that requires the ability to work independently with minimal supervision.ResponsibilitiesEnsure the cleanliness and organization of the workspace, including all areas accessible to staff and clients.Maintain the...

  • Food Service Supervisor Busy Hospital Retail Food

    6 months ago

    Edmonton, Canada Sodexo Canada Ltd Full time

    **Company Description** Food Service Supervisor Busy Hospital Retail Food site** Grow your career with a company that shares your passion! Our Healthcare Division has an exciting new opportunity to join the Sodexo team as our next Food Service Supervisor for our hospital restaurant/cafeteria site located in Edmonton, AB. We are seeking your Experience,...

  • Hospitality Associate

    6 months ago

    Edmonton, Canada Fort Edmonton Management Company Full time

    **Hospitality Associate**: Job Posting Fort Edmonton Management Company (FEMCo), the organization that operates Fort Edmonton Park, is looking for a savvy Hospitality Associate. It’s an exciting time at Fort Edmonton Park as work on the strategy to become the premier cultural tourism attraction in Western Canada continues, and the attraction opens for...

  • Operations Supervisor

    2 weeks ago

    Edmonton, Alberta, Canada beBee Professionals Full time $45,000 - $65,000

    In a dynamic retail environment, beBee Professionals is seeking an experienced Operations Supervisor to lead our team in Edmonton. As an integral part of our management team, you will be responsible for overseeing daily operations, ensuring exceptional customer service, and guiding a team of employees.Key Responsibilities:Supervise daily operations during...

  • Supervisor

    6 days ago

    Edmonton, Canada Alberta Health Services Full time

    Your Opportunity: Make a significant impact on patient-focused health care as a Supervisor in Patient Food Services. PFS is a provincial program that is committed to provide nutritious, healthy, high quality meal service to patients, staff, visitors and the community. This position will work within a supervisory team to support patient food service at the...

  • Supervisor

    3 months ago

    Edmonton, Canada Alberta Health Services Full time

    Your Opportunity: Make a significant impact on patient-focused health care as a Patient Food Services (PFS) Supervisor at Alberta Hospital Edmonton. Patient Food Service (PFS) is a provincial program that is committed to provide nutritious, healthy, high quality meal service to patients, staff, visitors and the community. PFS Supervisors provide direction...

  • Supervisor

    2 months ago

    Edmonton, Canada Alberta Health Services Full time

    Your Opportunity: Alberta Health Services (AHS) is looking for a reliable, self-motivated individual for the position of Environmental Services Supervisor that is dedicated to both high-quality work and safety. This Casual position supports multiple hospital sites within the Edmonton Zone with relief coverage. Reporting to the Director and Managers of...

  • Hospitality Manager

    2 months ago

    Edmonton, Canada Lighthouse Full time

    Date: October 15, 2024 Reporting to the Director of Operations, the Hospitality Manager has the overall responsible for assisting in overseeing housekeeping and dining operations to deliver an excellent Resident and Guest experience. - Primary responsibilities include:_ - Manage a diverse team of line cooks, kitchens aides and housekeepers. - Responsible...

  • Supervisor

    3 weeks ago

    Edmonton, Canada Alberta Precision Labs Full time

    **Your Opportunity**: Reporting to the Manager, Transfusion & Transplantation Medicine Provincial Program (TTM) the Clinical Supervisor, is responsible for the day-to-day leadership of people to ensure completion, safety and operational delivery of lab services. **Description**: This position is responsible and accountable for day-to-day operational...

  • Line Cook/prep Cook

    6 months ago

    Edmonton, Canada Century Hospitality Group Full time

    This is about you. Your passion, purpose and potential. In you we see care, drive, confidence and curiosity. When you join our team, you can expect intensity, excitement and energy. Through our culture of people development, we are committed to the continuous learning and growth of our teams. WHO IS CENTURY HOSPITALITY GROUP? We are an award winning, fresh,...

  • Marketing Manager, Hospitality

    6 months ago

    Edmonton, Canada The Canadian Brewhouse Full time

    The Canadian Brewhouse opened its first restaurant in 2001, in Edmonton, Alberta. By adding awesome talent to our team, serious dedication and persistence, and keeping the guest in mind, we’ve grown to 44 Canadian Brewhouses, 1 Canadian Icehouse, 5 Banquet Bars (second restaurant concept), and 40 Plantlife Cannabis dispensaries. The Marketing Manager,...

  • Supervisor

    2 weeks ago

    Edmonton, Canada Alberta Precision Labs Full time $36

    Your Opportunity: Reporting to the Manager, Transfusion & Transplantation Medicine Provincial Program (TTM) the Clinical Supervisor, is responsible for the day-to-day leadership of people to ensure completion, safety and operational delivery of lab services. Description: This position is responsible and accountable for day-to-day operational leadership...

  • Hospitality Operations Manager

    2 weeks ago

    Edmonton, Alberta, Canada HEERETEA] Full time

    This role is an exciting opportunity to join HEERETEA], a leading employer in the food service industry. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our facilities, ensuring that our high standards of quality and customer satisfaction are consistently met.Job OverviewWe are looking for a highly skilled and...

  • Boh Supervisor

    6 months ago

    Edmonton, Canada Cineplex Full time

    Work location: CPX Windermere & VIP City: Edmonton What you will do: Cineplex VIP Cinemas is changing the movie-going experience in an exciting and innovative manner. Featuring licensed lounges, luxurious reserved seats, and great food, Cineplex VIP Cinemas offers guests an exceptional service experience in an adults-only environment. Our well-stocked bar...