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Investigative Adjuster

4 weeks ago

Victoria, Canada Intact Full time

Nos employés sont au cœur de ce que nous faisons de mieux : aider les gens, les entreprises et la société à aller de l’avant dans les bons moments et à être résilients dans les moments difficiles. En vous joignant à notre équipe, vous contribuerez à ces efforts aux côtés de gens expérimentés et passionnés.

Intégrez un milieu où vous disposerez des ressources nécessaires pour apprendre et évoluer, en plus d’être valorisés pour qui vous êtes : chez Intact, la diversité est une force. Vous pouvez compter sur nous pour vous aider à atteindre vos objectifs avec des outils, des possibilités et de la flexibilité. C’est notre promesse aux employés.

Notre formule hybride permet de maintenir un équilibre entre le télétravail et les avantages des interactions en personne.

Poursuivez votre lecture pour découvrir comment vous pouvez façonner l’avenir, réussir en équipe et évoluer avec nous.

**À propos du poste**

We’re looking for a **Investigative Adjuster **to join** Investigative Services Unit (ISU)**. In this role, you will identify, adjust, analyze and investigate claims that require investigation with moderate to high levels of complexity.

**This is a hybrid-based position.**

**What you'll do here**:

- Evaluate concerns and fraud indicators to develop investigative plans for Property and/or Auto insurance claims that you will handle.
- Conduct all aspects of the investigations in collaboration with the Field Investigators while adjusting the claims with integrity and respect in a timely manner.
- Document the claim file by collecting appropriate reports and information from auto and property appraisers, third party adjusters, claimants, police, cause and origin experts, and any other pertinent specialists.
- Analyze the information gathered, and determine when sufficient information or evidence has been gathered to make coverage decisions
- Maintain up to date knowledge of insurance products as well as investigation techniques
- Identify process improvements and recommend changes to policies or procedures to maintain quality service and competitiveness
- Participate in projects lead by the Investigative Services Unit (ISU)

**What you bring to the table**:

- Minimum 3 years experience handling auto and/or property claims of moderate to high levels of complexity.
- Claims investigation experience is a strong asset
- Exceptional investigative interviewing and statement-taking skill
- Sharp analytical and decision-making skills and the ability to identify claims that require additional investigation
- Excellent time management and workload management skills and the desire and ability to work in a fast-paced environment
- Capable of learning new technology and computer systems
- Strong verbal and written communication skills and works effectively with a team environment
- Post-secondary education or CIP an asset

$60,200.00 - $90,400.00

**Ce que nous offrons**

En travaillant chez nous, vous aurez tous les outils pour donner le meilleur de vous-même chaque jour. Voici ce à quoi vous pouvez vous attendre en devenant un membre permanent de notre équipe:

- Un régime complet d’avantages financiers qui reconnaît vos succès
- Un régime d’achat d’actions des employés parmi les meilleurs de l’industrie, avec une cotisation de contrepartie correspondant à 50 % des actions nettes achetées
- Un régime de retraite et d’avantages sociaux flexible et complet, et un service de soins de santé virtuels
- Des aménagements de travail flexibles
- La possibilité d'acheter jusqu'à cinq jours de congé supplémentaires chaque année
- Un compte de dépenses mieux-être pour favoriser un mode de vie sain et actif
- Un accès à des outils et à des ressources qui vous aident à rester en santé physiquement et mentalement, à accueillir le changement et à communiquer avec vos collègues
- Un écosystème d’apprentissage dynamique en milieu de travail, offrant des parcours d’apprentissage, du contenu interactif en ligne et des programmes inspirants
- Des réseaux inclusifs dirigés par des employés pour informer, inspirer, faire entendre, établir des relations et offrir des occasions de perfectionnement
- Des dirigeants et des collègues inspirants qui vous soutiennent et contribuent à votre développement
- Un programme d’action communautaire, car ce qui vous tient à cœur fait partie de ce qui vous rend unique et la façon dont vous redonner à la collectivité doit l'être tout autant

**Égalité d'accès à l'emploi**

Chez Intact, nous valorisons la diversité et créons un milieu de travail inclusif et accessible où tous se sentent appréciés, respectés et écoutés.

Si nous pouvons rendre le processus de recrutement plus accessible pour vous, n’hésitez pas à nous le dire quand nous vous ferons part d’une possibilité d’emploi. Nous travaillerons avec vous pour répondre à vos besoins.

**Si vous travaillez pour Intact ou belairdir