Program Implementation Lead

3 weeks ago

Ottawa, Canada RCGT Consulting Full time

**_** Please note this is a permanent, full-time hybrid opportunity with one (1) day working and four (4) days working at the downtown Ottawa office **_**

Over the past 10 years, Raymond Chabot Grant Thornton Consulting Inc. has become one of Ottawa's fastest growing consulting firms, more than doubling in size With over 120 active employees, we are seeking outgoing and driven individuals to jump into our exciting projects with opportunities for personal and professional growth

We are a member firm of the greater Raymond Chabot Grant Thornton & Grant Thornton Canada networks. RCGT Consulting focuses on supporting public sector clients across Canada in advisory and placement services as well as digital solutions. Over recent years, we have been focusing on growing and expanding the value-added services we offer to our Public Sector clients. Through discoveries made during advisory engagements, RCGT Consulting recognized a trending gap in the marketplace to deliver innovative digital solutions. RCGT’s Digital practice seeks to close this gap with the Public Sector through the delivery of modern technology, and services for our clients.

**What we’re looking for**

We are looking for an organized, detail-oriented individual to join our team as an implementation manager who will report to the Director of Operations. The Program Implementation Lead is responsible for managing new business implementations. They serve as the business owner and leader of these implementations and are accountable for delivering business results. This includes overseeing and managing the end-to-end implementation of new programs to be operated by our dedicated teams, developing processes and tools to deliver proper results, providing project updates to clients and the executive team, and ensuring the solutions put in place are meeting all operational requirements. This includes submitting project deliverables, preparing status reports, and establishing effective project communication plans as well as the proper execution of said plans.

To be successful as an implementation manager, you should have a good working knowledge of project management techniques, strong operational background, and the ability to motivate team members to deliver complete and sustainable program solutions. We need someone who has demonstrated experience in managing programs and projects, client-facing discussions, as well as vendor management.

**A day in the life**
- Lead and manage the implementation of new business end-to-end after verbal award, maintaining communication throughout the course of the project to meet customer expectations
- Plan, lead, organize and control multiple project initiatives in accordance with the approved scope, schedule, and budget
- Design and implement process maps, procedures, and working tools that allow the operating team to reach program objectives
- Coordinate with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, budgets, and schedules
- Ensure all initiatives comply with ISO guidelines, internal policies, and operational requirements
- Prepare regular status reports, participate in, and supervise each stage of the projects to ensure each project stays on schedule and adheres to the deadlines
- Tracking milestones, deliverables, and change requests
- Serving as a liaison to communicate information regarding changes, milestones reached, and other pertinent information to external partners
- Coordinating the development of training materials and other documents as needed to enable successful implementation and turnover of the process or system to the clients
- Obtaining customer acceptance of project deliverables
- Lead project management for new program launches as well as continuous improvement and program improvement initiatives while ensuring smooth transitions to program owners

**What you’ll bring to the table**
- Proven experience in project management in an operational environment
- Proven experience in managing clients and suppliers
- A bachelor's degree in a related field
- Good leadership with decision-making, multi-tasking, and organization skills
- Result-driven with strong attention to details
- Strong oral and written communication skills and client-focused mindset
- Bilingual in French and English
- Excellent teamwork and team-building skills
- Be able to obtain or possess a valid Enhanced Reliability security clearance

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