Specialist Learning and Development Workforce

4 weeks ago

Vancouver, Canada PHSA Full time

**Specialist Learning and Development Workforce Management Solutions**

PHSA Corporate

Vancouver, BC

In accordance with the Mission, Vision and Values, and strategic directions of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA’s Agencies/Divisions/Services, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Specialist, Learning and Development is accountable for providing leadership in the coordination, implementation and creation of training strategies and programming and process improvement related to scheduling and timekeeping in support the strategic and operational goals of Workforce Management Solutions (WMS) across the organization. Drafts a needs assessment and an instructional design process for WMS; creates, evaluates and revises educational programming and training resources; and delivers in-person and online training sessions to support new hire onboarding as well as recurrent training and development needs. Provides consultation in workforce management software, workflows and procedures/process, and documentation; scheduling and timekeeping transactional and reporting activities. Leads and coordinates related WMS projects/initiatives, investigates and analyzes issues, and develops and proposes new methods/guidelines/policies based on professional expertise. The Specialist provides advice and guidance to operational staff, team members, WMS leadership; establishes and cultivates effective relationships and collaborates with various Corporate teams, client groups/teams and other key stakeholders to ensure processes, procedures and systems are working efficiently, and to contribute and advocate for improvement of scheduling and timekeeping activities.

**What you’ll do**
- Coordinates, drafts, and carries out learning and development strategies and programming related to workforce management software, workflows and documentation, and process improvement in collaboration with WMS staff and/or project stakeholders. Ensures effective coordination between initiatives and organizational system and optimal use of operational, centralized and internal team staffing as well as project resources. Participates in broad project planning activities by identifying trends and opportunities, consulting with WMS team members, clients and other stakeholders, analyzing outcome data and providing input and/or recommendations to contribute to success of the project and ensure effective planning and change management.
- Drafts and coordinates a needs assessment and an instructional design process to inform training and development requirements that includes appropriate methodology and evaluations. Develops a ‘university’ curriculum approach for employee training and development. Works closely with management to ensure that processes and procedures are developed, implemented, communicated and consistently administered in compliance with organizational objectives/policies and with any relevant laws or regulations.
- Implements improvements in scheduling and timekeeping transactional and reporting activities which would require collaboration, direct instruction, coaching, and consultation in order to integrate new/revised system tools and processes into the learner’s current role. Contributes to business process improvement activities by working closely with Department Managers, staff and functional experts; reviewing processes, tools, services, policies and systems; and making recommendations for improvements based on professional expertise.
- Assesses group learning needs, determining resources and learning environment required. Develops, reviews, and modifies learning resources such as manuals and on-line training and reference documentation to ensure consistent usage. Facilitates the scheduling of training/educational sessions by collaborating with Managers, project team, and other stakeholder resources as applicable, to determine times, frequency and duration to ensure effective use of resources. Delivers in person and on-line training sessions including train-the-trainer as needed.

**What you bring**

**Qualifications**:

- A level of education, training, and experience equivalent to Bachelor’s Degree in Business Administration, Human Resources, or Adult Education plus five (5) years’ of recent related experience in training or employee relations.
- Proven working experience with human resource and payroll processes, collective agreement and legislative requirements. Broad knowledge and experience with scheduling and timekeeping systems and processes for complex business operations. Experience in analyzing processes and business requirements for the purpose of leading change implementations and the development and facilitation of training for all ability levels on system functionality. Practical knowledge and experience in both technical and non-technical tr

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