Restaurant Supervisor

2 months ago

Vaughan, Canada Four Points by Sheraton Vaughan Full time

**Restaurant Supervisor**

**The Role**:
Performs all duties to maximize guest satisfaction and a quality work environment as directed by the Restaurant Manager. It is also the responsibility of the Supervisor to efficiently handle all restaurant services.

**Activities**:
**This position requires working all shifts including weekends, and holidays**
- Greets guests arriving at the Restaurant
- Checking reservations
- Ensuring that guests are quickly and properly seated
- Ensuring that servers are quick on their feet and able to answer customer enquiries on the day’s dishes
- Ensuring dishes arrive promptly
- Going around and seeking customers’ feedback on the food and service
- Giving kitchen and service staff customer feedback
- Ensuring the restaurant is sufficiently staffed
- Ensuring that staff are dressed smartly
- Ensuring new staff are properly trained
- Organizing the waiting system and consulting with the servers on their responsibilities
- Liaising with the kitchen staff to see what specials are available and if there are any changes to the menu
- Dealing with problems that arise
- checking bills, cashing up and may balance books for the shift/day
- supervising the restaurant clean up and closing
- Inspect food being served
- Inspect to ensure stock is adequate before beginning operation.
- Know what items are not available to guests.
- Up sells established menu items or specials to maximize food and beverage revenues
- To bus and reset tables as required
- To report any irregularities or comments from our guests
- To consistently exceed guest expectations
- To ensure surrounding staff are working safely
- Taking reservations by telephone
- Product knowledge of food, bar drinks and wines will be helpful
- Attributes such as being polite, courteous, and working effectively in a team environment are a must
- Additional duties as assigned by the Restaurant Manager

**Competencies We Are Seeking**:

- Excellent customer service skills
- Excellent command of the English language, secondary language a benefit.
- Must enjoy teamwork and a multi-tasking environment.
- Should work very well under set timelines without compromising work results.
- Must be able to work flexible hours throughout the entire week (evening, weekends and holidays are a must).
- Must be able to stand for long periods of time

Four Points by Sheraton Vaughan is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our core values and corporate culture, Four Points by Sheraton Vaughan is committed to equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. Accommodation will be provided for applicants in all aspects of the hiring process. If you have an accommodation need, please contact the hiring manager as soon as possible to make appropriate arrangements.

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job responsibilities. Specific examples in this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. Detailed job-related duties will be outlined in a complete task list and will be provided upon hiring and/or assigned by the associate during employment.

Pay: $41,000.00-$45,000.00 per year

**Benefits**:

- Dental care
- Life insurance
- On-site parking
- Vision care

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

Work Location: In person

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