Claims Administration Coordinator

22 hours ago

Toronto, Canada Zurich Insurance Full time

Job Summary- Administrative support for claims functional groups to allow the office to function at a high level of efficiency and compliance.- Job Qualifications- Required:
- High School Diploma or Equivalent and 2 or more years of experience in the Administrative Support area

OR- Zurich Certified Insurance Apprentice including an Associate Degree and No prior experience required in the Administrative Support area

Preferred:
- Strong Microsoft Office skills
- Ability to prioritize

Job Accountabilities - Key Accountabilities- Handles basic and routine administrative functions for office.
- Processes general financial activities, including check printing, stop payments and following recovery check procedures.
- Provides office reception duties, including switchboard management, as needed.
- Answers telephones and routes callers appropriately in a professional and timely manner.
- Filing of internal control reports per defined workflows.
- Maintains and enters database records as appropriate.
- Manages claim or legal assignment processes in compliance with special handling agreements or required procedures, including new registrations, assignment to claim or legal professionals and acknowledgement processing.
- Generates and processes internal and external customer correspondence.
- Performs photocopying, scanning and filing documents as required.
- Manages incoming and outgoing physical and electronic mail and fax correspondence.
- Manages mail room activities, including file maintenance, retrieval and purging.
- Posts journal or voucher entries, reconciles accounts and checks for accuracy. Verifies, sorts, posts, and check claims, bills, invoices and vouchers.
- Orders and maintains facility office supplies as needed.
- Follows established best practices and procedures for standard tasks.
- Completes assigned work within established standards for timeliness and accuracy.
- Provides prompt, courteous and high quality work in response to management direction and internal customer needs accuracy.

Business Accountabilities- Follow standard ordering procedures to ensure adequate low value supplies/resources are available to meet office/work unit requirements.
- Assist with the entry and processing of claims, providing support to operational claims staff.
- Follow procedures to ensure adherence to the company´s risk and compliance policies.
- Organize information according to procedures by filing, data entry, checking/matching data, etc. to ensure accurate records are maintained on a day-to-day basis.
- Provide feedback relating to the quality and efficiency of shared services administrative processes and systems.
- Work closely with internal clients in order to exchange information, clarify facts, and resolve queries and/or problems.
- Competencies- Collaborate Together- Develop & Grow- Puts Customers First- Fuel Innovation- Technical Competency 1- Technical Competency 2- Motivational fit- Provide Clear Direction- Make it Happen

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