Hospitality Services

3 weeks ago

British Columbia, Canada CMH Heli-Skiing Full time

Seasonal (Seasonal)

**Why join CMH?**
We work hard, we play hard, and we have the best time doing it. Our mission is to guide our staff and guests through life-changing mountain experiences, and our vision is to be recognized as the world leader of guided mountain experiences - by our guests, our employees, our partners, and our communities. We're all drawn to CMH for different reasons, but we stay for the people-both employees and guests-who are brought together by a unique shared passion for skiing, riding, the mountain world, and life in general. CMH is where mountain magic happens

**Things that are important to us**:

- ** Safety** as a cornerstone.
- Share our **passion** - every day.
- Always act with **integrity**.
- We work as a **team**.
- Aim for **best**.
- ** Balance** our social, fiscal, and environmental responsibilities.

**Things that are important to you**:

- The opportunity to build lifelong friendships with staff and guests from around the world.
- Working for a company that stands behind its mission, vision, and values.
- An inclusive and rewarding company culture where employees are valued and supported.
- Explore and work at a world-class mountain destination.
- Enjoy meals created by culinary professionals that incorporate fresh, local ingredients.
- Work with hospitality professionals that take pride in providing a high-end guest experience.
- An opportunity to grow and learn in a work environment that promotes feedback and development.
- Discounts with brand partners and on CMH merchandise.
- Opportunities to heli-hike and heli-ski, as available.

CMH is honored to operate in the traditional territories of the Ktunaxa, Secwépemc, Syilx, Sinixt, Carrier (Dakelh), and Stoney Nakoda Nations.

**Position Title: Hospitality Services**

Company Name: CMH Heli-Skiing & Summer Adventures

Reports To: Lodge Manager

Location of Work: Various locations in BC (near Invermere, Golden, Valemount)

Job Status: Full-time, seasonal from late-June to early-September

FLSA Status: Non-Exempt

Date of Last Review: February 2024

Desired Start Date: Late-June 2024

**Position Overview**

Hospitality Services staff take a proactive approach to providing a high-quality guest experience and have a meticulous and committed work ethic. Their passion lies in hospitality and positively impacting the guest experience by demonstrating proven customer service skills.

Hospitality Services staff care for guest rooms by making beds, cleaning washrooms, vacuuming, and accommodating any special requests related to room presentation. This team is also responsible for overall lodge cleanliness in common areas. The Hospitality Services position supports the dinner service by hosting a table of guests each evening, serving food, and assisting with the clean-up process in the kitchen.

This is a seasonal job opportunity. The CMH summer season runs from late-June to early-September. Daily rate of pay is based on a 10-hour day, worked as a split shift. A typical schedule consists of 2 weeks on and 1 week off. Accommodation is available while on shift, at no extra cost, for staff joining our team.

**Essential Duties and Responsibilities**
- Daily care of guest rooms which includes making beds, cleaning washrooms, vacuuming, and accommodating any special requests related to room presentation.
- Support the culinary program with serving, clearing, and cleaning.
- Execute the cleaning of all common areas of the lodge and look after guest laundry.
- Provide a professional, highly organized, and detailed hospitality experience.
- Perform radio duty, as required, to support field operations.
- Follow OH&S, food safe, and WHMIS best-practices.
- Train, participate in and provide support as required during emergency response situations. Support guests and employees in the field program as needed.

**Minimum Qualifications**
- Post-secondary education in hospitality field, preferred.
- Food Safe Certificate.
- First aid certificate, preferred.
- Minimum 2 years' hospitality experience in a high-end, fast-paced environment.
- Background in luxury hospitality or fine dining, preferred.

**Competencies, Knowledge, Skills, Abilities, and Other Qualities**
- Demonstrates integrity, discretion, and problem solving.
- Has clear attention-to-detail with a strong work ethic.
- Seeks and embraces new processes and ideas to help the company succeed.
- Willingness to work long days and flexible to assist in other roles at the lodge, as needed.
- Communicates in an effective and timely manner and incorporates diverse viewpoints into communications.
- Able to openly receive and act on feedback.
- Takes initiative and demonstrates the ability to make quick, informed decisions.
- Able to prioritize tasks in a complex and fast-paced environment with seasonal workload fluctuations and changing priorities.
- Trustworthy, goal-oriented, respectful, and self-directed in completing the core functions of the role.
- Sees tasks through to completion

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