Admissions Coach

**Admissions Coach**

**Status**:Full Time

**Hours**: Monday - Friday, 35 hours/week

**Home Campus**: Fennell

**Payband**: F

**Rate of Pay**:$30.00

**Posting Date**:November 9th, 2023

**Closing Date**: November 15th, 2023 at 7:00 pm EST

We support and encourage the contributions of our diverse employees. We are committed to nurturing an equitable, diverse and inclusive (EDI) environment for everyone who learns and works at Mohawk College. We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators we believe it is important to act and show leadership in advancing the principles of equity, diversity and inclusion in our community.

Mohawk College is currently recruiting for our next

**Admissions Coach**

The Admissions Coach reports to the Manager, Admissions and is a member of the Registrar’s Office team. In alignment with Mohawk College’s mission and values, the incumbent assists students in navigating the admissions processes and procedures at the College to ensure they complete all necessary activities needed during their academic career. The activities are primarily focused on the Registrar’s Office (RO) however the incumbent will be conversant and able to assist on all aspects of Student Services, depending on the needs of the student.

**Responsibilities**:
The duties of this position include, but are not limited to:
**Student-Facing Coaching**
- ** **Pre-scheduled coaching sessions - meeting with students who have booked time with the incumbent;
- Drop-in coaching sessions - allotting time each day/week to meet with students who arrive with questions who did not book a session ahead of time;
- Group coaching sessions - scheduling and promoting open sessions (or presentations) on a regular basis to groups of students on timely topics;
- Responsible for ‘direct service’ inquiries concerning student services programs, procedures and processes, and making appropriate and timely referrals to areas of the College as needed, in alignment with the Mohawk Advising Model and professional standards of the International Coaching Federation (with a focus on explanatory-type coaching).

**Outreach and Integration in the Promotion of Student Services’** Information, Services and Programs**
- ** **Prepares material, organizes and delivers presentations to stakeholders.
- Responds to requests within the college community to promote opportunities and student services programs by presenting to groups in the community.
- Under the direction of his/her supervisor, ensures the current procedures for students are accurate and reflected in practices within the Registrar’s Office.
- Drafts menus or checklists of activities/processes for students to complete to begin their studies successfully, and submits to his/her supervisor for revision and approval.
- As required, develops and maintains up-to-date student resource material (leveraging the online student portal when possible) for small-group sessions throughout the year.
- Collaborates with College partners to identify/resolve any issues related to students.
- When necessary, updates documentation on practices/processes, in clearly outlined and straightforward print and online material, to Registrar’s Department staff.
- Encourages clients to leverage online solutions whenever possible to ensure that in-person interactions are reserved for value-added services/transactions.

**Provides User and Technical Expertise**
- ** **Provides ongoing critiquing of the existing systems with the goal to reduce manual processing and enhance customer service.
- Recommends and develops, in collaboration with other partners, system and process enhancements to improve service to students.
- Support departmental workload redistribution during key times of the year and during employee absenteeism, ensuring that all areas of the office are covered in the most efficient way.
- Create packages for special presentation and mail out (i.e. certificate, letter of congratulations, Offers of Admission, fee statements, etc.).
- Monitors the Registrar’s Office operation, its policies and procedures in order to provide a quality service to students and stakeholders. Recommends procedures to ensure compliance to governmental and departmental guidelines.
- Prepares social media information and material for approval.
- Responsible for updating departmental manuals for all staff members.

Other duties as assigned.

**Qualifications**:

- Minimum 2 year Diploma in Business Administration, Business General, Office Administration or a diploma in a related field
- A minimum of 3 years of practical experience, in a service-oriented environment within an educational setting; primarily related to supporting applicants, students and staff with some experience providing coaching/advising, including one-to-one and group/workshop formats within a post-secondary setting is required.
- Counselling Techniques Certificate, C