Customer Care Representative

1 month ago

Windsor, Canada Tepperman's Full time

Customer Care Representative
**"Turn Customer Calls into Smiles**: Join Us as a Customer Care Representative"
Why Work For Us
- We offer job stability like no one else, as we are a 99-year-old family-owned company.
- We provide competitive wages and pension-matching program.
- We offer a competitive annual incentive bonus and top it off with unbeatable staff discounts and other perks.
- We have a comprehensive benefits package with extended health care, critical illness coverage & life insurance.

Who You Are
- As the Customer Care Representative, you are the first point of contact for our customers, embodying a friendly and professional demeanor to ensure their needs are met with care and efficiency. Your role is crucial in transforming potentially negative experiences into positive interactions, thereby building lasting impressions and fostering customer loyalty. You excel in a dynamic environment, effortlessly juggling multiple tasks while maintaining a high level of organization and attention to detail. Your passion for customer service drives you to go above and beyond in every interaction.
- You possess exceptional problem-solving skills and are adept at managing a small file load with precision. Your ability to quickly and accurately perform data entry and scheduling tasks using the order management system (STORIS) is second to none. You take pride in your professional telephone manner and etiquette, ensuring each customer feels heard and valued. Your proficiency with Microsoft Office and internet searches further enhances your ability to efficiently handle customer inquiries and support our service technicians by scheduling and routing in-home service appointments.
- Self-motivation and the ability to work independently are your strong suits, allowing you to thrive with mínimal supervision. Your organizational aptitude ensures you remain calm and effective in a fast-paced environment, consistently delivering high-quality service. Above all, your commitment to providing exceptional customer care sets you apart as a vital member of our team, dedicated to enhancing the overall customer experience and contributing to the success of our Customer Care department.

**Overview**:
Reporting to the Associate Manager, Customer Care, Customer Care Representative provides exceptional customer service in a friendly, professional manner to assist our customers and address concerns. This entry-level position performs a variety of administrative tasks to support our Customer Care department. Reps are in a unique position to build lasting impressions with customers and turn what can be a negative experience, into a positive one.
Roles & Responsibilities
Reporting to the Associate Manager, Customer Care, Customer Care Representative is responsible for:

- Responding to incoming calls and inquiries from external customers in a friendly, caring, timely and efficient manner
- Completing data entry/order entry and scheduling orders using order management system (STORIS)
- Scheduling and routing service appointments for in-home service by our service technicians

**Qualifications**:

- Exceptional organizational aptitude in a fast-paced environment and the ability to effectively multi-task
- Demonstrated ability to perform tasks quickly and accurately with strong attention to detail
- Ability to manage a small file load
- Ability to effectively solve problems
- Professional telephone manner and etiquette
- Above average computer literacy and keyboarding skills, proficiency with Microsoft Office and performing internet searches
- Self-motivated to work with mínimal supervision
- Dependability/reliability and good de-escalation skills

What Makes Us Different
At Tepperman’s we prioritize employee growth and development, offering opportunities for training and advancement within the organization. We foster a collaborative and inclusive work environment where all team members’ contributions are valued and recognized. Join us and be part of a team dedicated to excellence in financial services.
We are an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Please advise us, if you require an accommodation, and we will work with you to meet your needs.

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