Site Security Manager

3 weeks ago

Calgary, Canada Paladin Security Full time

Site Security Manager

Reporting to the Director of Operations, this position is responsible for leading our vertical market program delivery and all aspects of Paladin’s business within that portfolio. The Site Security Manager (SSM) will oversee a team, both within the office and in the field, whom they will empower to manage the site portfolios of client and security officers working within their vertical market. Key job functions include: Team Leadership & Employee Management/Care, Client Relations, Strategic Planning, Fiscal Prudence/Budgeting, Program Improvements/Standardization, Portfolio Management and Organizational Best Practices & Collaboration.

**Job Duties and responsibilities**:
**Team Leadership and Employee Management /Care**
- Maintains adequate management support levels to maintain, reinforce and grow Paladin’s culture and core ideologies.
- Ensures all new staff within the portfolio are suitable representatives of the organization and align with Paladin’s brand expectations.
- Develops retention strategies and mitigates turnover (turn-over below 20% is expected).
- Maintains an engaged workforce.
- Actions employee engagement survey results and corrective actions.
- Facilitates strong succession planning at all levels within the portfolio and identifies top talent for promotional opportunities within the portfolio.
- Makes recommendations for, plans and organizes professional development days for staff within the portfolio.
- Ensures all staff within the portfolio have adequate training based on industry, and corporate and client standards.
- Provides motivational guidance and disciplinary discussions with all staff assigned within the portfolio as needed.
- Ensures all employee interactions conform to the applicable employment standards act to limit organizational liability and potential reputational harm.
- Performs evaluations of staff directly reporting to you on an as needed basis and in accordance with company policies. This review process should follow Paladin’s competency-based review document.
- Ensures supervisory team has conducted employee reviews for all employees within their portfolio following the same guidelines as above.
- Facilitates communication (both organizationally led and personally led) to foster a collaborative and inclusive work environment. This means passing on organizational communication and messaging to your team and encouraging an open and honest dialogue as a mainstay of our business

**Client Relations**
- Develops and maintains excellent relationships with the client, their managers and supervisors.
- Conducts regular and informal meetings with the client to ensure needs and goals are being met and fulfilled and our account management team performs their requisite duties.
- Fosters long term personal relationships with clients.
- Ensures clients (and stakeholders of the clients) are very satisfied with the services provided.
- Introduces new and varying services from those that are offered by the company to gain competitive advantages of being a holistic provider.
- Discusses long term and strategic plans of our clients and ensures Paladin is aligned with / ahead of direction changes in the program(s).
- Is seen as a fixer, problem solver, innovator with their clients ensuring they are an example to the marketplace.

**Strategic Planning**
- Sets annual objectives for the portfolio and ensures these objectives are tied to personal development plans of their staff.
- Prioritizes long term, strategic objectives as required.
- Ensure the use of technology in delivery of services is central to the strategic thought process.

**Fiscal Prudence/Budgeting**
- Actively oversees the management of site margins and profitability within the portfolio.
- Provides budgeting support to Divisional Business Lead, Executive Team as needed
- Maintains understanding of branch budget and works with Divisional Business Lead to meet budgetary objectives.
- Ensures the management of client accounts receivables and works with Paladin AR team as needed.
- Ensures monthly submission deadlines are met for themselves, and their teams (site expenses, personal expenses, visas) and items are properly coded.

**Program Improvements/Standardization**
- Develops, improves and constantly refreshes training programs that align with the requirements and expectations of our clients within the vertical market. Our training should be leading edge in the security market, without question and provide customized solutions for the portfolio the SSM is responsible for.
- An emphasis should be placed on innovating and improving the use of technology as part of our service offering. This should be a twofold approach focused on a) improving our day to day operations through the infusion of technology, and b) looking forward, trial and testing feasibility of new, leading edge innovations that may benefit our clients, reduce costs or improve service delivery.
- Standardized KPI should be created and

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