Site Security Manager

6 days ago

Calgary, Alberta, Canada Paladin Security Full time

Overview

Paladin Security: Making the World a Safer and Friendlier Place because we CARE  
Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun If you think you have what it takes to join our team, we want to meet you

Job Skills / Requirements

Reporting to the Director of Operations, this position is responsible for leading our vertical market program delivery and all aspects of Paladin's business within that portfolio. The Site Security Manager (SSM) will oversee a team, both within the office and in the field, whom they will empower to manage the site portfolios of client and security officers working within their vertical market. Key job functions include: Team Leadership & Employee Management/Care, Client Relations, Strategic Planning, Fiscal Prudence/Budgeting, Program Improvements/Standardization, Portfolio Management and Organizational Best Practices & Collaboration.

Job Duties and responsibilities: 

Team Leadership and Employee Management /Care  Maintains adequate management support levels to maintain, reinforce and grow Paladin's culture and core ideologies.  Ensures all new staff within the portfolio are suitable representatives of the organization and align with Paladin's brand expectations.  Develops retention strategies and mitigates turnover (turn-over below 20% is expected).  Maintains an engaged workforce.  Actions employee engagement survey results and corrective actions.  Facilitates strong succession planning at all levels within the portfolio and identifies top talent for promotional opportunities within the portfolio.  Makes recommendations for, plans and organizes professional development days for staff within the portfolio.  Ensures all staff within the portfolio have adequate training based on industry, and corporate and client standards.  Provides motivational guidance and disciplinary discussions with all staff assigned within the portfolio as needed.  Ensures all employee interactions conform to the applicable employment standards act to limit organizational liability and potential reputational harm.  Performs evaluations of staff directly reporting to you on an as needed basis and in accordance with company policies. This review process should follow Paladin's competency-based review document. Ensures supervisory team has conducted employee reviews for all employees within their portfolio following the same guidelines as above.  Facilitates communication (both organizationally led and personally led) to foster a collaborative and inclusive work environment. This means passing on organizational communication and messaging to your team and encouraging an open and honest dialogue as a mainstay of our business  Client Relations   Develops and maintains excellent relationships with the client, their managers and supervisors.  Conducts regular and informal meetings with the client to ensure needs and goals are being met and fulfilled and our account management team performs their requisite duties. Fosters long term personal relationships with clients.  Ensures clients (and stakeholders of the clients) are very satisfied with the services provided. Introduces new and varying services from those that are offered by the company to gain competitive advantages of being a holistic provider.  Discusses long term and strategic plans of our clients and ensures Paladin is aligned with / ahead of direction changes in the program(s).  Is seen as a fixer, problem solver, innovator with their clients ensuring they are an example to the marketplace. Strategic Planning  Sets annual objectives for the portfolio and ensures these objectives are tied to personal development plans of their staff.  Prioritizes long term, strategic objectives as required.  Ensure the use of technology in delivery of services is central to the strategic thought process.  Fiscal Prudence/Budgeting   Actively oversees the management of site margins and profitability within the portfolio.  Provides budgeting support to Divisional Business Lead, Executive Team as needed  Maintains understanding of branch budget and works with Divisional Business Lead to meet budgetary objectives.  Ensures the management of client accounts receivables and works with Paladin AR team as needed.  Ensures monthly submission deadlines are met for themselves, and their teams (site expenses, personal expenses, visas) and items are properly coded. Program Improvements/Standardization   Develops, improves and constantly refreshes training programs that align with the requirements and expectations of our clients within the vertical market. Our training should be leading edge in the security market, without question and provide customized solutions for the portfolio the SSM is responsible for.  An emphasis should be placed on innovating and improving the use of technology as part of our service offering. This should be a twofold approach focused on a) improving our day to day operations through the infusion of technology, and b) looking forward, trial and testing feasibility of new, leading edge innovations that may benefit our clients, reduce costs or improve service delivery.  Standardized KPI should be created and implemented. The SSM is also responsible for the successful KPI scoring for the client to prove our service delivery is exceptional.  The safety of our people is paramount, and therefore, the SSM is ultimately responsible for the ongoing implementation of our OHS program within their vertical market. The SSM will ensure Paladin's OHS program has been implemented and is being followed. More importantly the SSM should initiate a climate of safety amongst the people working within the portfolio. Of critical importance is our ongoing COR certification which must be maintained yearly, with the support of our SSMs, who are ultimately responsible for ensuring we pass our yearly audit.  The SSM will implement an incident escalation process that will allow for ongoing and implement adequate site supervision and client support. The SSM is responsible for appropriate escalations to the rest of the leadership and executive team, as necessary.  The SSM will consistently assess / reassess service offerings for clients, to ensure best practices are occurring and seek ways to improve this service delivery.

Education Requirements (Any)

Minimum 2 year experience in security
High School Diploma/GED
Post Secondary Education

Certification Requirements (Any)

Valid Class 5 Advanced License
Clean Drivers Abstract
Valid Security Licence

  • Site Security Manager

    1 week ago

    Calgary, Alberta, Canada CareerArc Full time

    OverviewPaladin Security: Making the World a Safer and Friendlier Place because we CAREDo you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm...

  • Site Security Manager

    3 days ago

    Calgary, Alberta, Canada CareerArc Full time

    Overview Paladin Security: Making the World a Safer and Friendlier Place because we CAREDo you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm...

  • Senior Site Security Manager

    7 days ago

    Calgary, Alberta, Canada CareerArc Full time

    **Job SummaryWe are seeking an experienced Site Security Manager to join our team at CareerArc. The successful candidate will be responsible for leading our site security operations, including managing a team of security professionals, developing and implementing security protocols, and ensuring compliance with all relevant regulations and standards.This is...

  • GardaWorld: Security Supervisor

    4 weeks ago

    Calgary, Alberta, Canada XA Security Full time

    Job Title: Mobile Patrol Security Supervisor XA Security Job Type: Full Time About Us: XA Security is a trusted provider of de-escalation-focused security services in Calgary, Edmonton, and across Alberta. With 20 years of experience deploying licensed guards for public and private sites across Western Canada, we specialize in site security, mobile...

  • Security Mobile Supervisor

    3 weeks ago

    Calgary, Alberta, Canada XA Security Full time

    Job Title: Mobile Patrol Security SupervisorCompany: XA SecurityLocation: Calgary, AlbertaJob Type: Full TimeAbout Us: XA Security is a trusted provider of de-escalation-focused security services in Calgary, Edmonton, and across Alberta. With 20 years of experience deploying licensed guards for public and private sites across Western Canada, we specialize in...

  • Security Mobile Supervisor

    3 weeks ago

    Calgary, Alberta, Canada XA Security Full time

    Job Title: Mobile Patrol Security SupervisorCompany: XA SecurityLocation: Calgary, AlbertaJob Type: Full TimeAbout Us: XA Security is a trusted provider of de-escalation-focused security services in Calgary, Edmonton, and across Alberta. With 20 years of experience deploying licensed guards for public and private sites across Western Canada, we...

  • Security Mobile Supervisor

    4 weeks ago

    Calgary, Alberta, Canada XA Security Full time

    Job Title: Mobile Patrol Security Supervisor Company: XA Security Location: Calgary, Alberta Job Type: Full Time About Us: XA Security is a trusted provider of de-escalation-focused security services in Calgary, Edmonton, and across Alberta. With 20 years of experience deploying licensed guards for public and private sites across Western Canada, we...

  • Portfolio Leader

    7 days ago

    Calgary, Alberta, Canada CareerArc Full time

    **OverviewCareerArc is committed to delivering exceptional security solutions to our clients, and we're seeking a talented Site Security Manager to lead our efforts in this area. As a key member of our team, you will be responsible for overseeing the management of our site portfolios, ensuring that our clients receive the highest level of service and...

  • Security Patrol Agent

    7 days ago

    Calgary, Alberta, Canada Signal Security Full time

    Position Summary:A Signal Patrol Agent will conduct patrols, (foot and vehicle) for courtyards, offices, pools, and other high value areas to ensure all required access points are properly secured and to ensure protection of property and residents with a high degree of attentiveness to details and safety. All duties listed below are minimum requirements –...

  • Security Services Expansion Manager

    3 days ago

    Calgary, Alberta, Canada West Egg Security Full time

    Company OverviewWe are West Egg Security, a leading provider of security guarding services in Western Canada. We are seeking a highly skilled Business Development Manager to expand our presence in the region.Job DescriptionThe ideal candidate will have a proven track record in business development within the security services sector or relevant experience in...

  • Security Services Development Manager

    2 days ago

    Calgary, Alberta, Canada West Egg Security Full time

    About UsWest Egg Security is a leading provider of security services in Western Canada. Our team of experts is dedicated to delivering exceptional results and building long-term relationships with our clients.The RoleWe are seeking an experienced Business Development Manager to join our team. This dynamic role will be responsible for expanding our security...

  • General Duty Security Guard

    7 days ago

    Calgary, Alberta, Canada Paladin Security Full time

    General Duty Security Guard Job DescriptionAre you looking for a rewarding career in the security industry, where you can apply your amazing communication and de-escalation skills to help others? If so, Paladin Security may be the right fit for you We are looking for friendly and confident Security Professionals to work at a variety of sites in Calgary and...

  • Growth and Expansion Manager

    2 days ago

    Calgary, Alberta, Canada West Egg Security Full time

    Business Growth Manager - Security Services (Western Canada)Company Overview:West Egg Security is a leading provider of security services in Western Canada. We are dedicated to delivering exceptional service and building long-term relationships with our clients.Job Description:We are seeking a highly skilled Business Growth Manager - Security Services...

  • Healthcare Security Guard

    1 day ago

    Calgary, Alberta, Canada Paladin Security Full time

    Healthcare Security Guard A day in the life of a Healthcare Security Guard: While your general duties will vary based on your worksite, you can expect to perform the following tasks in this role: Provide access control in/out of the facility, as well as within restricted areas of the facility.  Monitor and respond to incidents identified around property,...

  • Healthcare Security Guard

    24 hours ago

    Calgary, Alberta, Canada Paladin Security Full time

    Overview Paladin Security: Making the World a Safer and Friendlier Place because we CARE   Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and...

  • Security and Protection Services Manager

    4 days ago

    Calgary, Alberta, Canada Armour Security Full time

    In this dynamic role, you will drive business growth and lead a high-performing team as a Sales and Branch Manager with Armour Security in Calgary.About the OpportunityWe are seeking a talented and driven individual to join our team and take ownership of sales and branch operations. As a key member of our Calgary branch, you will be responsible for...

  • Security Services Business Developer

    3 days ago

    Calgary, Alberta, Canada West Egg Security Full time

    Company OverviewWest Egg Security is a leading provider of security guarding services in Western Canada. We are seeking a dynamic and results-driven Business Development Manager to expand our services across the region.This quota-carrying role requires a professional adept at navigating RFP processes, cultivating and managing client relationships, and...

  • Security Services Development Specialist

    2 days ago

    Calgary, Alberta, Canada West Egg Security Full time

    Job Title: Security Services Development SpecialistAbout Us:West Egg Security is a dynamic organization committed to delivering exceptional security services in Western Canada. We are seeking an experienced Security Services Development Specialist to expand our presence in the region.Responsibilities:Market Expansion: Identify and pursue new business...

  • National Security Manager

    3 days ago

    Calgary, Alberta, Canada Rogers Communications, Inc. Full time

    Select how often (in days) to receive an alert:National Security ManagerWe are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love—and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on...

  • Site Portfolio Manager

    3 days ago

    Calgary, Alberta, Canada CareerArc Full time

    Portfolio Operations LeaderThis role is responsible for leading the delivery of security services within a specific portfolio. The ideal candidate will have strong leadership and communication skills, as well as experience in managing teams and client relationships.Key Responsibilities:Lead a team of security professionals to deliver high-quality services to...