Site Security Manager

Overview

Paladin Security: Making the World a Safer and Friendlier Place because we CARE
Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun If you think you have what it takes to join our team, we want to meet you

Job Skills / Requirements

Reporting to the Director of Operations, this position is responsible for leading our vertical market program delivery and all aspects of Paladin's business within that portfolio. The Site Security Manager (SSM) will oversee a team, both within the office and in the field, whom they will empower to manage the site portfolios of client and security officers working within their vertical market. Key job functions include: Team Leadership & Employee Management/Care, Client Relations, Strategic Planning, Fiscal Prudence/Budgeting, Program Improvements/Standardization, Portfolio Management and Organizational Best Practices & Collaboration.

Job Duties and Responsibilities:

- Maintains adequate management support levels to maintain, reinforce and grow Paladin's culture and core ideologies.
- Ensures all new staff within the portfolio are suitable representatives of the organization and align with Paladin's brand expectations.
- Develops retention strategies and mitigates turnover (turn-over below 20% is expected).
- Maintains an engaged workforce.
- Actions employee engagement survey results and corrective actions.
- Facilitates strong succession planning at all levels within the portfolio and identifies top talent for promotional opportunities within the portfolio.
- Makes recommendations for, plans and organizes professional development days for staff within the portfolio.
- Ensures all staff within the portfolio have adequate training based on industry, and corporate and client standards.
- Provides motivational guidance and disciplinary discussions with all staff assigned within the portfolio as needed.
- Ensures all employee interactions conform to the applicable employment standards act to limit organizational liability and potential reputational harm.
- Performs evaluations of staff directly reporting to you on an as needed basis and in accordance with company policies. This review process should follow Paladin's competency-based review document.
- Ensures supervisory team has conducted employee reviews for all employees within their portfolio following the same guidelines as above.
- Facilitates communication (both organizationally led and personally led) to foster a collaborative and inclusive work environment.

Client Relations

- Develops and maintains excellent relationships with the client, their managers and supervisors.
- Conducts regular and informal meetings with the client to ensure needs and goals are being met.
- Fosters long term personal relationships with clients.
- Ensures clients are very satisfied with the services provided.
- Introduces new and varying services from those that are offered by the company to gain competitive advantages.
- Discusses long term and strategic plans of our clients and ensures Paladin is aligned with / ahead of direction changes in the program(s).
- Is seen as a fixer, problem solver, innovator with their clients ensuring they are an example to the marketplace.

Strategic Planning

- Sets annual objectives for the portfolio and ensures these objectives are tied to personal development plans of their staff.
- Prioritizes long term, strategic objectives as required.
- Ensure the use of technology in delivery of services is central to the strategic thought process.

Fiscal Prudence/Budgeting

- Actively oversees the management of site margins and profitability within the portfolio.
- Provides budgeting support to Divisional Business Lead, Executive Team as needed.
- Maintains understanding of branch budget and works with Divisional Business Lead to meet budgetary objectives.
- Ensures the management of client accounts receivables and works with Paladin AR team as needed.
- Ensures monthly submission deadlines are met for themselves, and their teams.

Program Improvements/Standardization

- Develops, improves and constantly refreshes training programs that align with the requirements and expectations of our clients.
- An emphasis should be placed on innovating and improving the use of technology as part of our service offering.
- Standardized KPI should be created and implemented.
- The safety of our people is paramount, and therefore, the SSM is ultimately responsible for the ongoing implementation of our OHS program.
- The SSM will implement an incident escalation process that will allow for ongoing and implement adequate site supervision and client support.
- The SSM will consistently assess / reassess service offerings for clients, to ensure best practices are occurring.

Portfolio Management

- Ensure Paladin adheres to all contractually specified obligations.
- Creates a system to audit portfolio management on a consistent basis.
- Works with support departments to ensure Compliance Codes are entered and maintained.
- Ensures the site has an up to date and complete Site Orders.
- Ensures that there are thorough Site Training and Employee Orientation programs in place.
- Supports Human Resources to ensure sufficient resources are available.
- Responds to communications from clients or staff in a timely manner.
- Works with Paladin's support departments to allow for seamless service delivery for our clients.
- Provides after-hours support, as needed.
- Reports regularly to their Divisional Business Lead on matters of company or client interest.

Organizational Best Practices/Collaboration:

- Maintains excellent relationship with peers, leadership team members, executives and other members of the Paladin Family.
- Facilitates an open and collaborative work environment.
- Seeks opportunities to learn from peers and support departments on a routine basis.

Site Specific Duties and Responsibilities:

- The SSM's primary responsibility is being the point of staff contact and working with the client.
- The SSM will support the needs of the employees within the portfolio.
- The SSM will be based on site at the Bow Tower but may be required to attend the branch office for work or meetings.
- Oversee and assist the Site Assistant Manager (SAM).
- Cover/Backfill for the SAM.
- On Site Care Coordinator.
- Management and delivery of Site-Specific training.
- Recruiting and interviewing potential hires for the site.
- Follow up on mandatory training, rewards and recognition.
- Ensure that the Schedule is accurate and up to date.
- Routinely review schedule for irregularities.
- Fill vacancies as required.
- Track and monitor vacation and LOA requests.
- Liaising with Paladin PRC to generate required Training Shifts.
- Inputting of names for Training Shifts into the schedule.
- Working with Scheduling PRC to ensure Compliance Tracker is updated and accurate.
- Work closely with scheduling PRC.

Other Duties:

- This role requires sitting at a computer, standing, walking and/or driving.
- Varied office environment indoors.
- Supervise a team and assign work to be done.
- Plan and direct the work for a portfolio of an average of 35+ full-time employees.
- Responsible for oversight and performance management of all employees in the portfolio.
- Mentor and lead employees towards achievement of strategic goals.

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs. We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Dental Insurance

Screening Requirements: Criminal Background Check

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