Customer Service Representative
4 weeks ago
**Job Purpose**:
Customer Services is a key area in leading efforts to continuously elevate our ability to listen, learn from, and serve the skiing and skating community. The consumer services representative will build and foster relationships with consumers to provide the highest quality service experience. This position is empowered to listen, anticipate, solve problems, and thrives on transforming complaints into contributions, problems into opportunities.
**Duties and Responsibilities**:
Service & Support
- Support customer issues through to resolution
- Provide coustomers with in-depth product knowledge and recommendations for our brands
- Participate in tracking metrics to quantify the frequency and quality of customer interactions
- Promote and enact exceptional service for our customers
General Duties
- Assist all other departments as needed to support the Customer Service Mission Statement
- Continuous expansion of product knowledge and expertise as required to service customers
- Identify, contribute, and participate in continuous process improvement
- Support eCommerce with set up, maintenance, and customer experience feedback
- Other duties as requested by your Customer Service supervisor
**Qualifications and Education Requirements**:
- High School diploma
- Bilingual French & English required
- Alpine and inline product knowledge required: basic technologies, performance, and target users
- Productive time management and organizational skills
- Ability to prioritize in a dynamic and highly variable environment
- Attention to detail and accuracy
- Skiing, skating, and outdoor sports enthusiasts are encouraged to apply
**Job Types**: Full-time, Permanent
Pay: $45,000.00-$48,000.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
COVID-19 considerations:
We are currently working remote and, depending upon experience of the hired employee, this role may be a full-time remote role.
**Education**:
- Secondary School (required)
**Experience**:
- customer service: 1 year (required)
Work Location: One location
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