Customer Service Representative I

7 months ago


Sherbrooke, Canada Global Excel Management Full time

**Job Description**:
Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you

As a Customer Service Representative, you’ll be providing pertinent information to the customer on the products and services administered by the company as well as coordinating follow-up actions, all the while ensuring a superior level of customer service.

***What does your typical shift look like?**
- Providing assistance to customers, clients and providers from around the world**;**:

- Act as a resource person for the patient, family members**;**:

- Act as a resource person to medical facilities for policy benefits and coverage information**;**:

- Responsible for pre-approving medical tests**;**:

- Recording the interactions and transactions in the claims system.

**What skills and training do you need?**:

- Excellent verbal and written communications skills in English/French; Spanish is an asset and trilingual employees get paid a premium;
- A college diploma (or equivalent) combined with experience in customer service;
- Work experience in customer service;
- Proficiency in the Microsoft suite of products;
- Ability to work efficiently with people in a fast-paced, team-based environment;
- Have good problem-solving skills;
- Available days, evenings and weekends;
- Show empathy, understanding, patience and attention to detail, while being professional and resourceful.

We offer you:

- Competitive vacation package;
- An extensive benefit package that includes health (100%), dental, life and travel insurance, as well as a retirement savings plan;
- A flexible and supportive work environment offering several benefits such as on-call doctors, on-site Bistro, and much more;
- A company wellness program that includes an on-site gym, opportunities to participate in fitness classes, discounts at local businesses as well as “lunch-and-learns” on various topics linked to health and wellness;
- Many opportunities for advancement, development and financial assistance to employees who wish to continue their education.



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