Ops. Customer Services Representative

4 weeks ago


Sherbrooke, Canada Gateway Services Inc Full time

**SUMMARY**:
The Operations Customer Service Representative, reporting into the Operations Care Center Manager, is responsible for a daily route, picking up deceased pets from veterinary clinics and homes, and bringing them back to our care centers for cremation. In addition, the Operations Customer Service Representative will act as an extension of the client care team, meeting with veterinary staff, troubleshooting issues on-site, escalating if need and assisting operations staff when necessary.

**HOW YOU WILL MAKE AN IMPACT/KEY RESPONSIBILITIES**:

- Operate a company vehicle along a pre-designed daily route for 8-10 hours to pick up deceased pets from local veterinary clinics and bring them back to our care center.
- Pack and unpack the vehicle properly and with care.
- Act as an extension of the client care team - is the face of Gateway Services in the veterinary community.
- Continuously meet and communicate with veterinary staff.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Respond promptly to customer inquiries to ensure customer satisfaction, troubleshooting issues on-site whenever possible. Ensure issues are escalated to other team members when necessary.
- Ensure that Gateway processes are thoroughly understood and answers customer questions accordingly.
- Keep records of customer interactions, transactions, comments, and complaints and reports to Facility Manager
- Keep records on vehicle maintenance issues and communicates to Facility Manager
- Communicate and coordinate with other team members, as necessary.
- Provide feedback on the efficiency of the customer service process.
- Work with mínimal supervision
- Ensure service standards are met based on well established procedures.
- Manages difficulties to achieve positive results.
- Assist the operations staff when necessary.

**WHAT YOU NEED TO SUCCEED**:
**Education, Training & Qualifications**
- High school diploma or equivalent education
- Minimum of 12 months experience in a service industry, specifically related to driving.
- Valid driver’s license and clean driving record

**Skills & Abilities**
- Excellent problem solving skills by being able to develop solutions and quick thinking
- Proven team player who is flexible and adaptable.
- Energetic, self-motivated, and results oriented.
- Good verbal communication skills.
- Excellent time management skills with a proven ability to meet deadlines.
- The ability to feel comfortable building and maintaining relationships with other industry professionals and pet parents; able to work independently or as part of a team.
- Safety - Committed to working in a safe environment
- Strong attention to detail

**WORKING CONDITIONS**:

- Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion
- Regular lifting/moving 100+ lbs
- Regularly be exposed to elevated noise levels.
- Regularly be exposed to elevated heat levels.
- Regular handling of deceased pets.



  • Sherbrooke, Canada Tecnica Group Full time

    **Job Purpose**: Customer Services is a key area in leading efforts to continuously elevate our ability to listen, learn from, and serve the skiing and skating community. The consumer services representative will build and foster relationships with consumers to provide the highest quality service experience. This position is empowered to listen, anticipate,...


  • Sherbrooke, Canada Scotiabank Full time

    Requisition ID: 170522 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Customer Service Representative - Sherbrooke **What you’ll be doing** Our Customer Service Representative Sherbrooke are the face, character and heart of our banks. Scotiabank is a place where we put our customers first, and our...


  • Sherbrooke, Canada Scotiabank Full time

    Requisition ID: 170522 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Customer Service Representative - South Shore **What you’ll be doing** Our Customer Service Representative South Shore are the face, character and heart of our banks. Scotiabank is a place where we put our customers first, and...


  • Sherbrooke, Canada Flexi-Shift Hiring Solutions Canada Inc. Full time

    Job Summary: The Customer Service Role is the foundation of our success, we value this role and could not be a Company without you. We are experts in creating world-class customer service. We are responsible for engaging and connecting with our store customers, sharing top-quality product education, and speaking with knowledge about the Vendors. We are...


  • Sherbrooke, Canada Flexi-Shift Hiring Solutions Canada Inc. Full time

    Job Summary: The Customer Service Role is the foundation of our success, we value this role and could not be a Company without you. We are experts in creating world-class customer service. We are responsible for engaging and connecting with our store customers, sharing top-quality product education, and speaking with knowledge about the Vendors. We are...


  • Sherbrooke, Canada BMO Financial Group Full time

    2959 rue King ouest Sherbrooke Quebec,J1L 1C7 As a co-op/intern student at BMO, you will have the opportunity to be heard, keep growing and make a difference. You will be part of our campus program to gain the skills and knowledge needed to take on roles similar to the description listed below. Our student experience is designed to integrate you to the BMO...


  • Sherbrooke, Canada Tecnica Group USA Corporation Full time

    Customer Service is a key area in leading efforts to continuously elevate our ability to listen, learn from, and serve the skiing and skating communities. Are you a skier looking for a year-round opportunity to support the best brands in the industry? The customer services representative will build and foster relationships with consumers to provide the...


  • Sherbrooke, Canada Global Excel Management Full time

    **Job Description**: Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you! As a Customer Service Representative, you’ll be providing pertinent information to the customer on...


  • Sherbrooke, Quebec, H1W, Montréal, Canada Flexi-Shift Hiring Solutions Canada Inc. Full time

    Job Summary: The Customer Service Role is the foundation of our success, we value this role and could not be a Company without you. We are experts in creating world-class customer service. We are responsible for engaging and connecting with our store customers, sharing top-quality product education, and speaking with knowledge about the Vendors. We are...


  • Sherbrooke, Quebec, H1W, Montréal, Canada Flexi-Shift Hiring Solutions Canada Inc. Full time

    Job Summary: The Customer Service Role is the foundation of our success, we value this role and could not be a Company without you. We are experts in creating world-class customer service. We are responsible for engaging and connecting with our store customers, sharing top-quality product education, and speaking with knowledge about the Vendors. We are...

  • Health Assistance

    3 weeks ago


    Sherbrooke, Canada Global Excel Management Full time

    **Job Description**: Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you! As a Customer Service Representative, you’ll be providing pertinent information to the customer on...

  • Health Assistance

    1 week ago


    Sherbrooke, Canada Global Excel Management Full time

    **Job Description**: Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you! As a Customer Service Representative, you’ll be providing pertinent information to the customer on...


  • Sherbrooke, Canada Global Excel Management Full time

    **Job Description**: Are you a person with empathy? Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? We would love to meet you! As a Customer Service Representative (CSR), you’ll be responsible for answering inbound calls. The CSR is responsible for backend claims and...


  • Sherbrooke, Canada DXP I NatPro Full time

    **JOB DESCRIPTION**: The Inside Sales / Applications Specialist will work closely with the Outside Sales team to review and develop comprehensive compressor/blower/vacuum solutions and generate formal quotations for our clients in multiple markets across Canada. In this role you will be reviewing RFQ’s, working with key suppliers and preparing proposals...


  • Sherbrooke, Canada BMO Financial Group Full time

    2959 rue King ouest Sherbrooke Quebec,J1L 1C7 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...


  • sherbrooke, Canada Flexi-Shift Hiring Solutions Canada Inc. Full time

    Job Summary: The Customer Service Role is the foundation of our success, we value this role and could not be a Company without you. We are experts in creating world-class customer service. We are responsible for engaging and connecting with our store customers, sharing top-quality product education,


  • Sherbrooke, Canada Global Excel Management Inc Full time

    Job Description Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you! As a Customer Service Representative, you’ll be providing pertinent information to the customer on...


  • Sherbrooke, Canada National Bank of Canada Full time

    As a Customer Service Manager, you'll be responsible for supporting and helping transaction service employees make a positive impact in people’s lives while also enabling your team to grow professionally. You'll play a leadership role by helping the Branch Manager make sure your branch functions smoothly and by listening to and coaching your employees...


  • Sherbrooke, Canada Global Excel Management Full time

    **Job Description**: Are you a person with excellent writing skills and a knack for providing excellent customer service? Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? We would love to meet you! **What does your typical day look like?** - Opening medical and...


  • Sherbrooke, Canada NTT Business Process Outsourcing Full time

    With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It’s our belief in possibility that drives us, but it’s our people that make it happen. At NTT, what you do matters. **PLEASE NOTE**: For this ongoing...