Quality Customer Care Specialist

2 months ago


Etobicoke, Canada Wonderbrands Full time

Job Posting:
Ready For a Tasty New Challenge?

Overview

**What Wonderbrands Offers**:

- Wonderbrands believes in Home Grown Talent and accelerated career growth
- Competitive Compensation, Health, and Dental Benefits
- Pension plan with matching contribution
- Discount program that covers almost everything under the sun - Restaurants, gyms, shopping, etc.

**Responsibilities**
- Provide Customer Care team service support with guidance in handling difficult and complex issues so they can be resolved effectively and efficiently.
- Manage the end-to-end process from customer/consumer complaints to close out and process corrective action implementation.
- Assist and coordinate customer presentations including KPIs and trend reports as well as overall company initiatives.
- Manage all customer portals, uploading new and changes to product SKUs, as well as other related QA documentation for all sites across the network.
- Set priorities, plan workload, meet deadlines and achieve the objectives of the department.
- Manage all customer Manufacturing Process sheets for all new and updated changes on product SKUs by customer.
- Complete customer surveys and questionnaires on time providing feedback to customer.
- Follow up with each facility to ensure that corrective actions have been implemented, responses have been issued and communicated to customers.
- Analyze and measure KPIs to determine and improve the effectiveness of all customer activities.
- Perform other duties assigned by the Director of Quality CI and other functional Business Transformation Leaders to support Quality CI initiatives.

**Requirements**:

- Post-secondary education in Food Science or Quality Assurance
- Minimum 2-3 years of experience in Quality Assurance and customer complaint handling on a fast-paced high performance team
- Excellent communication skills (both written and verbal)
- Excellent computer skills (Excel, Word, Outlook)
- Presentation skills
- Attention to details

**What is the recipe for a great career at Wonderbrands**

Wonderbrands, is a leading Canadian bakery with 140 years of experience in baking packaged breads. We are the makers of Wonder Bread, Country Harvest, D’Italiano, Gadoua, and Casa Mendosa. We have a network of 13 Bakery Manufacturing facilities across Canada.

Wonderbrands, now part of the FGF Brands Group of companies, is unlocking an incredible opportunity for growth through a focus on production innovation capabilities, through a leading-edge supply chain practice and investing deeply in communities where we bake. We are heavily focused on embracing an entrepreneurial drive and a highly collaborative start up culture with an emphasis on cross-functional collaboration.

**Disclaimer**: The above describes the general responsibilities, required knowledge and skills. Please keep in mind that other duties may be added or this description may be amended at any time.

**#LI-CV1**

**#LI-HYBRID



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