Merchant Services Specialist

3 weeks ago

Etobicoke, Canada Universal Payments Inc. Full time

**Merchant Services Specialist**

Etobicoke, Ontario

We are currently searching for a full-time Merchant Services Specialist to work directly with our clients and partners as a product expert and go-to specialist. If you want to be part of a team that is made up of industry-leading payment, financial services and technology professionals and are an excellent communicator, work well under pressure and have a financial customer service background, we would love to hear from you

This financial services company was created to change the way merchants and their customers interact to make all types of payments accepted. As a Merchant Services Specialist, you are working directly with merchant clients and ensuring they get paid from their customers. You are an essential piece of their business, and they require a strong communicator who prides themselves on building trust and creating relationships.

What a regular day looks like
- Troubleshoot technical problems to determine pain points and provide practical solutions
- Assist by responding to more complex client operational issues or concerns as required ensuring superior client experience
- Working cross-functionally to drive process improvement
- Training and educating merchants to provide a high quality work product
- Analyze transactions, payments, and statements to resolve any client inquiries
- Accurately entering in client information through multiple platforms
- Building trust and creating relationships as a product expert and go-to specialist with merchant partners by understanding and meeting needs quickly, professionally and accurately

Who you are:

- Minimum 1 year Merchant Services experience is an asset
- Minimum 1 year Customer Service or Financial experience
- Post-secondary education in Accounting, Finance or related fields
- Bilingualism (English and French) highly preferred
- Strong communicator and an excellent command of the English language
- Savvy and resourceful, a problem-solver who is quick on their feet to provide resolutions on the first call
- Demonstrated flexibility to provide after-hours telephone support to accommodate work demands (low call volume)
- Merchant Services or Payment Processing experience is an asset

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

**Salary**: From $50,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Etobicoke, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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