IT Analyst Ii
5 months ago
**Description**
**BT Analyst II**
Syneos Health is the only fully integrated biopharmaceutical solutions organization purpose-built to accelerate customer success. We lead with a product development mindset, seamlessly connecting our capabilities to add high-value insights to speed therapies to patients and provide practical value to help our customers achieve their objectives.
Every day we perform better because of how we work together, as one team, each the best at what we do. We bring a wide range of talented experts together across a wide range of business-critical services that support our business. Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life®.
Discover what our 29,000 employees, across 110 countries already know:
**WORK HERE MATTERS EVERYWHERE**
**Why Syneos Health**
- We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
- We are committed to our Total Self culture - where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
- We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives - we’re able to create a place where everyone feels like they belong.
**Job responsibilities**
- Technical SME in one or more projects/implementation work as requested and assigned.
- Analyzes internal customers’ needs and helps guide and recommend on existing Syneos solutions.
- Identify, investigate and contribute to improvement opportunities to achieve optimal service delivery.
- Escalates issues to the appropriate team members as required or necessary. Acts as the escalation point for support issues to the appropriate third party vendors as assigned.
- Resolves trouble tickets assigned and assist with solving end-user issues as needed.
- Follows process flows based on the ITIL guidelines and adapted to the Company environment.
- Meeting service level expectations set by the supervisor and by the business.
- Collaborates with other BT support groups and other business groups to fulfill operational requests and issues.
- Participates in development of training plan by using internal and external resources for career development and business support purposes. Maintains current knowledge of technology trends.
**Qualifications**
**What we’re looking for**
- Bachelor’s degree in Computer Science or equivalent education and experience.
- Subject Matter Expert (SME) in one or more technology used in the Syneos environment.
- Awareness of incident and request management, within an IT Service Management role.
- Strong attention to detail, accuracy, and organizational, interpersonal, and team-oriented skills.
- Must be a self-starter and be willing to take accountability for projects, problems and issues.
- Relevant certifications preferred.
- Possess excellent verbal and written communication skills to work effectively with technical and non-technical personnel at various levels in the organization.
- Demonstrated experience working within an enterprise level IT organization strongly preferred.
**Get to know Syneos Health**
Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.
No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.
**Additional Information**:
Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.
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