Billing Coordinator

2 weeks ago

Vaughan, Canada Provident Energy Management Inc. Full time

**ROLE**:
**The Billing Coordinator is responsible for the timely and accurate processing of customer move in and move out activity. This position will ensure that an excellent standard of service and a high level of customer satisfaction is maintained. The Billing Coordinator ensures all goals, objectives, and agreed upon levels of service are met in order to support team success.**:
**This is a 6-month contract position with an opportunity for a full-time permanent role after the successful completion of the contract.**

**RESPONSIBILITIES**:
**Essential Duties and Responsibilities** include, but are not limited to the following:

- Process Move In/Out Service Orders
- Identify, resolve, and escalate in a timely manner all issues and/ or disputes to the appropriate people
- (Billing Senior or Billing Analyst)
- Use internal systems to appropriately record in a clear and concise manner all customer service activities / comments and contact information on customers account
- Ensure all Provident policies and procedures are followed
- Other tasks as assigned to support team goals

**CORE COMPETENCIES**
- Adaptability
- Communication
- Initiative
- Dependability
- Organizational Skills
- Team Work
- Problem Solving

**REQUIREMENTS**
- Minimum education of a secondary school diploma
- A minimum of two (1) year of work experience for a utility provider (preferred)
- A minimum of two (1) year of work experience in Customer Service
- Must be proficient in MS Office
- Work must be completed with high attention to detail and a high degree of accuracy
- Ability to deliver exceptional customer service in a fast paced and changing environment
- Self-motivated, well organized and the ability to learn quickly and work autonomously
- Energetic team player
- Home-based office requirements include high-speed internet connection and suitable workspace for frequent use during our Telework Program in effect due to COVID-19.

**WORKING CONDITIONS**:

- Office environment with frequent sitting at a desk.
- Manual dexterity required to use desktop computer and peripherals.
- Overtime as required.
- Lifting or moving up to 10lbs may be required.

**Please note**: Any estimated salaries represented by Indeed may not be an accurate representation of the earning potential for this position.
- Cricket Energy Holdings Inc. and its subsidiaries have created policies and procedures to meet the required Accessibility Standards under the Accessibility for Ontarians with Disabilities Act. 2005._
- _

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