Bilingual Customer Service Agent
2 weeks ago
In today's culture, most communications between customers and businesses are automated. Between numbered phone trees and automated customer service, it's always a huge relief when you reach a real person - with a _real_ voice.
**We want **_**you**_ **to be that voice.**
Answer 365 is an Answering Service/Call Centre business with a center in Moncton, New Brunswick where we are looking to add to our team. With roots back to 1948, Answer 365 provides services to hundreds of businesses across North America.
Answer 365 was the recipient of the CAMX Award of Excellence in 2023 for nineteen years of service excellence. Answer 365 owner and president was the recipient of The Tom Ryan Award for Ethics, Integrity, and Quality.
Our team never does the same thing from one day to the next, but we make a difference. We help people every day on every call, and the job is not repetitive in nature.
**We are currently looking for full-time representatives for evenings (3p-11p), including weekends, and holidays.**
**Your responsibilities will include**:
- Providing Information and assistance to incoming callers
- Effectively assessing and gathering information for the caller’s situation
- Adhering to our quality guidelines to deliver consistently excellent service
- To work in various computer environments
- Work in office - Hybrid maybe considered after probation based on performance
**As a successful applicant, you**:
**- Bilingual - French and English - required**
- Are conscientious & empathetic
- Able to portray a positive and professional attitude
- Have the ability to use a computer effectively and efficiently
- Possess superior communication and listening skills
- Have superior customer service skills
- Possess a collaborative “what-ever it takes” attitude and strong work ethic
- Can handle confidential information in a professional manner
- Must be bondable
**We require reliability and the ability to work 3pm - 11pm.**
Answer 365 offers competitive wages and tiered training for the advancement process.
With your bilingual skill set you will start at $18.00 per hour and in addition to this we have an attendance incentive program paid bi-weekly as well as a Quality Performance Program bonus paid quarterly for those that qualify.
We offer benefits medical/dental, long-term disability and life after the standard probationary period, an employee assistance program, and opportunities for advancement for the right individuals who desire additional learning and responsibility.
**Salary**: From $18.00 per hour
Expected hours: 30 - 44 per week
**Benefits**:
- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Vision care
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus pay
- Overtime pay
Application question(s):
- Must be able to work on site.
**Experience**:
- Customer service: 1 year (required)
**Language**:
- French (required)
Work Location: In person
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