Front Desk Agent

2 weeks ago

Moncton, Canada Rodd Moncton Hotel Full time

Rodd Moncton Hotel is looking for a talented service-oriented person to join our front desk team.

**RESPONSIBILITIES**:

- To use the guest’s last name at every opportunity.
- To follow Rodd Hotels and Resorts Front Desk Standards.
- To receive and register hotel guests in a courteous and efficient manner in accordance with availability, special requests, parking requirements and guest credit policy.
- To provide impeccable guest service through communication to all Hotel personnel.
- To accept, confirm, modify, or cancel room reservations, communicate changes to appropriate departments, providing sales staff with “leads”.
- Using the Guest Recovery model, effectively deal with customer concerns
- To maximize room revenue through active up selling, room types and room rates when accepting reservations and upon arrival.
- To operate and maintain all equipment required to perform your duties as a Front Desk Agent.
- To develop and maintain a thorough knowledge of the Hotel, Its amenities, Packages, Programs, Events, Local tourist Attractions and other Rodd Properties, so you can communicate in a “sales conscious” manner, when responding to guest inquiries.
- To maintain guest accounts in accordance with Guest Credit Policy, communicating all Direct Invoicing information and all circumstances surrounding uncollected accounts to accounting department.
- To maintain operating supplies through inventory and ordering procedures for room card keys, all forms, paper and office supplies.
- To develop initiative in decision-making, with the aim of maximising guest service, flexibility and qualifications for advancement within the department, the Hotel and the Company.
- To take immediate and positive action within the guidelines provided in the event of emergency alarm or emergency situation of any nature.
- To execute all reasonable additional assignments determined by supervisory or management personnel.

**JOB SPECIFICATIONS**
- Customer service oriented, genuinely likes interacting with people
- Excellent communication skills
- Good listening skills, able to read and respond to guest needs.
- Ability to adapt to new situations
- Team Player
- Proven ability to multi-task
- Good at problem-solving with the ability to generate new ideas and solutions
- Detail-oriented
- Good Computer Skills, working knowledge of Microsoft Word and Excel programs
- Excellent organizational and time management skills
- Positive attitude and energy with strong emotional intelligence
- Willingness to learn
- This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time._

**Salary**: $16.13-$16.63 per hour

Schedule:

- 8 hour shift
- Weekend availability

**Experience**:

- Guest services: 1 year (preferred)

Work Location: One location

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