Box Office Shift Leader
2 weeks ago
**We’re Recruiting For**
**Box Office Shift Leader**
The Guest Services team, comprised of both Box Office and Front of House staff, ensures all our patrons’ experiences at Confederation Centre of the Arts are memorable. Box Office Staff are generally responsible for communications with guests in advance of all performances and events at the Centre, including selling tickets, and directing or assisting guests with information about the Centre, theatre performances, and other events. Duties will include, but are not limited to:
- Assisting in the training, scheduling and supervision of Box Office staff
- Handling customer concerns/complaints in a fair and empathetic manner
- Responsibilities and accountabilities for all Box Office revenues during shift
- Servicing and selling to patrons and maintain database and tracking reports
- Previous experience as a Box Office Representative
- Dependability and flexibility, willing to work evenings and weekends when required
- Ability to lead a team with a positive attitude
- Excellent interpersonal, sales and communications skills
- Strong organizational skills, and be self-motivated
- Posses excellent computer skills, including experience with Microsoft Office suite
- Show excellent judgement and decision-making skills
The following would be considered an asset:
- Experience working with Spektrix
- Bilingualism (French/English)
**Job Types**: Full-time, Part-time, Casual
Part-time hours: 30 per week
**Salary**: $15.90 per hour
Schedule:
- 8 hour shift
- Day shift
- Night shift
- Weekend availability
**Experience**:
- customer service supervision: 2 years (preferred)
Work Location: One location
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