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Operations Coordinator

1 month ago

Victoria, Canada Ammolite Technology Full time

**OPERATIONS COORDINATOR**

Location: Victoria, BC

Ammolite Technology Ltd, an emerging leader in full-service systems management, IT infrastructure design, and procurement continues to grow and is looking to add to our sales and marketing team. We are looking for an Operations Coordinator to join our team to help support our clients and internal team with a variety of sales, marketing, and operational matters. This is an excellent opportunity to develop your skills in a highly successful organization. If you have excellent organization skills, enjoy helping connect clients with tailored solutions and excel in a collaborative environment and thrive in a fast-paced environment we would love to hear from you.

**Company Profile**:
Ammolite partners with organizations to maximize their investments in technology. Providing exceptional customer service, Ammolite Technology empowers users through consultations, support, tools, and training. With decades of combined experience, Ammolite's experts offer customized IT support, turn-key technology management, and procurement solutions. We are fortunate to have amazing clients across Western Canada and in the USA across a board spectrum of industries and company sizes.

**Role Overview**:
In this role you will be counted on to support our clients and our internal team with sales, marketing and operations related requests and projects. A day in the life of the Operations Coordinator could include assisting clients and connecting them with the appropriate Ammolite team member or department, coordinating social media posts, or supporting the sales team creating proposals and delivering quotes to clients. This role is ideal for those that enjoy a variety of tasks, relish opportunities to provide outstanding experiences to clients and embrace a fast-paced environment with shifting priorities.

**Responsibilities**:
Operations
- Provide a concierge like experience to inbound inquiries, action appropriate requests and direct inquiries to appropriate team members or departments.
- Create and process purchase orders once sales have received client approval.
- Liaise with distribution and supplier partners on order placement, and assist with order management (manage back orders, returns etc.)
- Process client software purchases and change orders with distribution and supplier partners.
- Track shipments and work with carriers as required to ensure orders are successfully delivered to clients.
- Shipping/Receiving administration ensuring inventory flow is captured throughout the procurement process.
- Coordinate inventory levels ensuring that minimum stocking levels are maintained as appropriate.

Sales
- Assist with CRM administration (update client, contact and account information) as required.
- Assist the Account Management and Sales leadership team with creating and processing quotes and proposals.
- Process approved service proposals and liaise with the Customer Success and Onboarding teams to ensure new clients have an amazing onboarding experience.
- Gather account-based data and create sales reports which the Sales team leverage for regularly scheduled client account check-ins.
- Prepare and circulate sales reports providing key insights to the team.

Marketing
- Counted on to coordinate social media posts by working with internal team members and external parties to create and design messaging.
- Responsible for packaging blog posts, eBooks and other marketing collateral and working with external marketing resources on design and publishing.
- Assist with event management (event coordination and logistics and pre-event guest inquiries).
- Assist with marketing content creation including quarterly newsletter and website.
- Help organize prospect and clients into appropriate marketing campaigns to share Ammolite content applicable to their interests.

**Desired Qualifications**:

- Post Secondary Education in a business or related field.
- Expert level organization skills and experience navigating shifting priorities.
- 2+ years of experience in an operations or sales & marketing coordinator related role.
- Outstanding written and oral communication skills.
- Polished customer service skills and the ability to create first class servicing interactions with our clients.
- Experience synthesizing data from various sources and presenting insights and themes to leadership.

**Nice to Haves**:

- Experience with technology operations or sales and marketing would be an advantage but not required.
- Previous experience with CRM and marketing automation solutions would be an asset.
- Experience with managing logistics and supply chain/procurement would be beneficial.

**Why Join Us?**
- Training and Development opportunities
- Opportunities for advancement
- Employee Health Benefit Plan
- Active participant in a high-growth organization