Caseworker Homelessness Services Ssha

4 weeks ago

Toronto, Canada City of Toronto Full time

**Job ID**: 38688

**Job Category**:
**Division & Section**:Shelter, Support & Housing Admin, SSHA Homelessness Init & Prevention Svcs

**Work Location**:Downtown Toronto

**Job Type & Duratiom**:Part-Time, Ongoing

**Hourly Rate and Wage Grade**:$36.38 - $39.85, TF4505, Wage Grade 10

**Shift Information**: Monday - Sunday, on an as required basis. Rotational Shifts.

**Affiliation**: L79 Unit B PT

**Number of Positions Open**:4

**Posting Period**: 05-June-2023 to 16-June-2023

**Join Us**

For dates, times and Webex info please see below:
Central Intake operates 24 hours a day, 7 days a week, as a call centre, providing information and conducting intake assessments over the phone for individuals and families seeking emergency shelter assistance, homelessness prevention supports and other housing related services. Central Intake Caseworkers provide high quality customer services by providing access to information in a timely manner, with a focus on minimizing caller wait times.

**Shift Information**:
Working in a team environment, and reporting to the Shift Leader on duty, the Caseworker Homelessness Services must be available 4 days a week for all shifts (including Saturdays and Sundays) on a rotational shift schedule. Work location may transition to a hybrid environment post-orientation and training. Shifts are as follows:

- 12:00am to 8:00am
- 7:30am to 3:30pm
- 8:00am to 4:00pm
- 10:00amto 6:00pm
- 11:00am to 7:00pm
- 1:00pm to 9:00pm
- 3:30pm to 11:30pm
- 4:00pm to 12:00am
- 11:30pm to 7:30am

**Note**:The majority of each shift will be taking in-bound calls from callers seeking homelessness services or information. This position will also include the use of a headset for prolonged periods and working at a computer screen for extended periods of time. There is a substantial administrative component in this position.

**Major Responsibilities**:

- Conducts assessments by phone to determine needs and resources of individuals and families to develop a short term service plan to meet / address their specific needs
- Applies homelessness prevention and shelter diversion strategies where possible, to assist clients to sustain their current housing and/or be directed to applicable service providers to meet their needs
- Collects and assesses information to determine client’s eligibility for emergency shelter and other shelter and housing related services
- Determines, develops and recommends courses of action based on legislation, divisional policies and procedures, and the evaluation of clients’ functional abilities, degree of urgency, finances, and other relevant criteria
- Coordinates referrals to supports and services to community agencies, City of Toronto programs, and other levels of government to meet client needs
- Utilizes the principles of case management when conducting assessments and referrals to address client needs
- Advocate on behalf of clients for services and benefits with internal and external resources and supports, which may include landlords/housing providers, income maintenance programs, and shelters and other service providers
- Completes third party verification by contacting various sources, including community agencies, housing providers, health care providers, income maintenance systems, child welfare agencies, Public Trustees, and other service providers
- Responds to crisis situations involving clients by assessing the situation and implementing appropriate solution which promote client safety
- Maintains thorough case documentation in automated systems, including documenting all intake and case plan information, and entering statistics related to case histories. Updates and revises intake records with each client contact, to ensure case information is current
- Works independently and as part of a team to identify client needs and assist the client to access appropriate programs and services.
- Maintains a high level of familiarity with legislation, community services, resources, programs, policies & procedures, and issues affecting or related to the client population
- Responds to inquiries from the general public and/or other service providers
- Maintains a high level of confidentiality related to all client matters and information
- Participates in team meetings and case conferences to discuss program issues, review client needs, discuss case plans, homeless prevention/shelter diversion plans, etc.
- Reports trends, challenges and issues relating to shelter system to the Shift Leader and/or Supervisor, Social Assistance

**Key Qualifications**:

- Experience conducting a high volume and frequently complex client intakes/assessments, either in a call-centre or in-person environment within the human services or customer relations sector.
- Considerable experience assisting clients in a human service setting, (e.g. providing homelessness services, social supports or healthcare related services either through client intake/assessments or referrals).
- Considerable e

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