Sales Associate

7 months ago

Richmond, Canada Swatch Group Canada Full time

**HOUR PASSION - SALES ASSOCIATE**

**SUMMARY**

As a Sales Associate, you will report to the store management team and will be responsible for achieving sales targets, providing optimum customer service, and performing brand ambassador duties. You will maximize productivity through your extensive product knowledge and assistance in meeting key store initiatives. You will possess the following Core Competencies: Customer Focus, Action Oriented, Peer Relationships, Creativity and Problem Solving, Humility and Integrity.

**RESPONSIBILITIES**:
**CUSTOMER SERVICE & SALES GENERATION**
- Provide prompt and courteous service while completing each transaction in a quick and efficient manner, minimizing delays to the customer.
- Develop thorough knowledge of brand core and launch products to offer selection guidance to customers.
- Strive to achieve sales targets.
- Actively use selling techniques to influence multiple items per transaction (up-selling/cross-selling).
- Meet and/or exceed Key Performance Indicator (KPI) goals (SPH, UPT, etc.).

**OPERATIONS**
- Ensure Point-of-Sale (POS) transactions are processed accurately.
- Assist with effective and timely processing of shipments (received/transferred), re-pricing, re-tagging, stocking and replenishment according to guidelines.
- Adhere to opening and closing procedures.
- Comply with inventory control processes to prevent asset loss (shrink).
- Serve as a health and safety representative to ensure safety in the workplace; prevent accidents and report all incidents of unsafe conditions and/or practices in a timely manner.
- Serves as a role model with respect to Swatch Group policies and procedures (i.e.: dress code, time keeping, shopping discounts, etc.).

**VISUAL MERCHANDISING**
- Assist in the execution and maintenance of store merchandising standards from management directives.
- Ensure all visual and housekeeping standards are met consistently.

**REQUIREMENTS**:

- **Must be legally authorized to work in Canada**.
- At least 1 year retail sales experience, preferably in luxury fashion and/or accessories.
- Available to work opening and closing shifts; flexible hours including weekends and holidays.
- Strong communication skills (verbal & written), including strong relationship building skills.
- Results oriented with a high level of energy and enthusiasm.
- Ability to communicate in a clear, concise, and understandable manner.
- Must be a self-starter who works well independently and in team environments.
- Fluent communication skills in Mandarin is an asset.

**EMPLOYMENT STATUS**

Part-Time, up to 29 hours per week. Must maintain open availability to meet the needs of the business and may be required to work more than 29 hours a week, certain holidays and blackout dates.

Full-Time, 35- 40 hours per week. Must maintain open availability to meet the needs of the business and may be required to work more than 40 hours a week, certain holidays and blackout dates.

**WORKING CONDITIONS **Light to moderate physical effort is required. Significant walking and standing is required for the majority of each shift. While this position has a low risk of injury, the position requires lifting, pushing, pulling and holding (up to 35 lbs and above with appropriate support) of boxes and store fixtures, as well as significant focus when completing paperwork, cash management or using the POS.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: From $17.90 per hour

**Benefits**:

- Dental care
- On-site parking
- Store discount
- Vision care

Day range:

- Holidays
- Monday to Friday
- Weekends as needed

Shift:

- Day shift
- Evening shift

**Experience**:

- sales: 1 year (required)
- Customer service: 1 year (preferred)

Work Location: In person

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