Manager of Addictions and Mental Health

4 months ago

Toronto, Canada Street Haven at the Crossroads Full time

**Company Overview**:
**Position Overview**:
Reporting to the Director of Addictions and Mental Health this role will oversee the residential addictions program, outreach services, and mental health, trauma and crisis services for Street Haven clients, with an integrated health and social care lens. This position will also provide leadership in nurturing and strengthening our relationships with external health and social care partners to advance integrated care.

**Position Responsibilities**:
Department and Program Oversight
- Supervise the residential addictions program and support the team in achieving individual client goals, clearly communicate performance expectations and responsibilities.
- Supervise client intake and referral processes to outreach and mental health, crisis and trauma services, providing wholistic, contiguous care.
- Engage in HR management including recruitment, performance management, ongoing coaching and training to create an atmosphere of innovative thinking and open communication.
- Ensure quality in the program’s service delivery including clinical care and documentation.
- Ensure continuity of care in the provision of comprehensive services.

Partnership Management
- Serve on agency committees, working groups, and other bodies as assigned.
- Promote and foster relationship building in support of agency integration and coordination of all services affecting client service based on the principles of working within a client focused system, circle of care providers.
- Coordinate services to ensure continuum of care (e.g., medical professionals, pharmacy, referring agencies, adjunct services. etc.).

Administration & Reporting
- Monitor the program budget in partnership with the Finance Team and the Director.
- Develop and report on program performance and quality improvement metrics as required.

Care Responsibilities
- Provide clinical guidance and supervision to the team on addictions treatment and mental health counselling, making appropriate client referrals, care planning, and follow-ups for clients with high-risk or complex health problems.
- Remain in compliance with accepted clinical pathways and legislative requirements, using harm reduction strategies, trauma-informed care, and women-centred and anti-oppressive practices.
- Adhere to the agency’s policies and procedures and comply with all relevant federal and provincial legislation.

**Qualifications**:
Education and Experience
- 5 years work experience in a care setting with individuals with addictions issues.
- 3 years of management or leadership experience
- Bachelor’s degree in social work or psychology
- Graduate degree in social work preferred
- Certification in mental health and addictions studies
- Strong clinical knowledge of addictions and mental health required.
- Basic Cardiac Life Support certificate required.

Required Knowledge/Skills/Abilities
- Knowledge of evidenced-based addictions treatment options.
- Skills in supervising, evaluating, and providing feedback to staff.
- Experience in an unionized environment preferred.
- Familiarity with community support systems, health care and human service resources, court and police activities, etc.
- Strong organizational skills.
- Strong communication, decision-making, prioritization skills and relationship building skills
- Proficient knowledge in Microsoft Suite including Microsoft Office, PowerPoint, Excel, Microsoft Word, and Microsoft Teams.

**How We Work**

This is a full-time role, that operates under standard operating business hours, Monday to Friday (40 hours per week). Alongside base salary, following a 6-month probation period we offer health and dental coverage, 3 weeks paid vacation annually, 12 paid sick days, 3 paid additional days.

**Where we work**

This role is based in Downtown Toronto, requires working in-office or at the residential addictions site.

**Inclusion**

We are committed to creating an inclusive and equitable workplace as possible.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please advise us in advance if you require accommodation so we can make arrangements as necessary.

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Application question(s):

- Please share your salary expectations for this role
- This role requires working onsite in Toronto. Is this suitable for you?

**Experience**:

- addiction and mental health: 5 years (preferred)

Work Location: In person

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