Referral Coordinator

1 month ago


Halifax, Canada Coastal Care Veterinary Emergency & Referral Hospital Full time

**Job Summary**

**Duties**
- Manage incoming and outgoing referral requests efficiently and accurately.
- Coordinate appointments with specialists and communicate relevant information to patients.
- Utilize electronic medical records (EMR) systems, experience with Instinct EMR considered an asset but not requirement.
- Ensure accurate communication with referring clinics and within patient records.
- Answer phone calls promptly, addressing inquiries related to referrals and scheduling.
- Collaborate with the front desk staff and specialty teams to ensure smooth patient flow and resolve any administrative issues.
- Verify insurance eligibility and coverage for referred services as necessary.
- Assist in maintaining organized patient files and documentation in compliance with privacy regulations.

**Requirements**:

- Proven experience in a medical office or dental office setting is preferred.
- Familiarity with electronic medical records systems (Instinct EMR) is highly desirable.
- Strong understanding of medical terminology and administrative procedures.
- Excellent communication skills, both verbal and written, with proficiency in using phone systems.
- Ability to multitask effectively while maintaining attention to detail in a fast-paced environment.
- Prior experience as a referral coordinator or front desk coordinator is a plus.
- Strong organizational skills with the ability to prioritize tasks efficiently.

Pay: From $24.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- On-site gym
- On-site parking
- RRSP match
- Vision care
- Wellness program

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- receptionist or administrative: 2 years (preferred)

Work Location: In person


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