Director, IT Services

6 months ago

Oakville, Canada Sheridan College Full time

The Director, IT Services (the Director), plays a crucial role in leading the IT Service Management domain at Sheridan College. This role is pivotal in designing and managing governance structures for service management, relationship management, and technology solutions that enhance the community's interactions and experience with IT services.

Collaborating closely with IT leadership and academic or business unit leaders, the Director is tasked with developing and implementing an institution-wide IT service strategy that supports a federated IT leadership model across the college. This strategy is key to providing comprehensive IT support and guidance to the diverse Sheridan community, including students, faculty, and staff.

The Director's accountabilities include oversight of the IT Service Desk, ensuring quality of service and user satisfaction. This role is also accountable for the design and delivery of IT components for interactive spaces across all campuses, such as classrooms, offices, and communal areas. The Director is accountable for the governance and deployment of computing technology, educational technology, audio/visual equipment, computing labs, and the IT elements of Sheridan's mobile computing and Open learning initiatives. The Director's role is integral to fostering an educational environment that prioritizes service excellence and a collaborative approach to IT support, ensuring that the community's needs are met with innovative and effective IT solutions.

**What You’ll Be Doing**
- Providing strategic leadership and administration of the IT Service Management and Support portfolio, ensuring the adoption of industry standards and best practices for service management, excellence, and governance.
- Developing strategic roadmaps, processes, and functions that support the Sheridan community and its strategic goals, collaborating with various departments and stakeholders to implement IT service solutions. Accountable for the Sheridan community’s front-line IT support functions, staying informed on emerging IT service management trends, proposing governance models, preparing strategic plans and re-engineering processes for efficiencies.
- Managing the IT services lifecycle, ensures the delivery of IT Support Catalogue services through uniform practices, directing IT support teams, defines service success metrics, leading change management initiatives, and developing systems for sustainable support operations.
- Leading and collaborating in the development, administration and awarding of Request for Proposals (RFPs) and Request for Tenders (RFTs).
- Overseeing and managing Sheridan's administrative and academic computing environment.
- Modernizing the integration of user technology with infrastructure, understand Sheridan’s strategic and educational processes, and analyze technology options to support business processes.
- Collaborating with academic and administrative leaders and develops long-term strategic plans for technology and infrastructure.
- Providing strategic project management and IT Services leadership across Sheridan; executes and guides major IT projects, ensures that the Sheridan community is well-informed and engaged throughout these initiatives.
- Developing and maintaining support structures and training programs that are crucial for the adoption and sustainability of IT projects.
- Providing leadership and direction to the IT Services teams. Ensuring adherence to policies and procedures, including regulatory compliance.
- Managing budgets and funding agreements for technology and services delivery and optimizes financial performance and resource allocation to meet revenue and expense targets.
- Promoting effective team and portfolio planning; Maintains a high level of team performance and professional capacity through effective hiring, development, mentoring, workflow/goal setting, engagement and ongoing performance management.
- Fostering and enhancing internal and external IT partnerships including contract management with external vendors and negotiations.
- Collaborating with higher educational institutions to establish strategic service delivery partnerships and represents Sheridan at conferences.
- Leading innovative case studies and report on the state of services and technology to governance groups; identifies potential partnership opportunities, promoting Sheridan as a prospective partner, and engaging in partnership-related activities.
- Leading and directing communication strategies and knowledge management processes. Designs and develops new communication strategies and channels tailored to the needs of the current audience.
- Developing functions responsible for consistent, repeatable, and sustainable communication through established channels.
- Monitoring and analyzing the effectiveness of these channels, reporting on their use and making recommendations based on the data gathered.
- Performing other duties as assigned.

**About You**
You have the s

  • Executive Director of Operations

    4 weeks ago

    Oakville, Ontario, Canada TIMELESS TECHNOLOGY IT SERVICES INC. Full time

    OverviewAt Timeless Technology IT Services Inc., we are seeking an Executive Director of Operations to lead our organization's growth and success. This role is responsible for allocating resources, establishing departments, and formulating policies.Salary and BenefitsThe estimated salary for this position is $120,000 per year, which includes a comprehensive...

  • Service Director

    3 months ago

    Oakville, Canada Innovative Occupational Therapy Services Full time

    *Overview* We are seeking a dynamic and experienced Director to join our team. The Director will be responsible for overseeing and leading the strategic direction of the organization, ensuring its growth and success. *Duties* - Develop and implement strategic plans to achieve organizational goals - Lead and manage a team of professionals to drive business...

  • Executive Director of Operations

    4 weeks ago

    Oakville, Ontario, Canada TIMELESS TECHNOLOGY IT SERVICES INC. Full time

    As a key member of Timeless Technology IT Services Inc., the Executive Director of Operations will play a pivotal role in shaping the company's success.About the RoleWe are seeking an exceptional leader to oversee the day-to-day operations of our organization. The ideal candidate will possess strong business acumen, excellent communication skills, and the...

  • Business Service Director

    4 weeks ago

    Oakville, Ontario, Canada SKY CONTRACTING INC. Full time

    Job OverviewSKY CONTRACTING INC. is seeking a seasoned professional to fill the role of Business Service Director. This position plays a pivotal role in driving the company's service offerings and ensuring their alignment with business objectives.About the JobThe successful candidate will be responsible for overseeing the planning, coordination, and...

  • Administrative Services Director

    4 weeks ago

    Oakville, Ontario, Canada Iree Community Agency Inc. Full time

    Job DescriptionWe are seeking an experienced Administrative Services Director to join our team at Iree Community Agency Inc. The ideal candidate will have a strong background in operations management and be able to effectively plan, organize, direct, control and evaluate daily operations.The successful candidate will have the ability to direct and advise...

  • Strategic Operations Director

    4 weeks ago

    Oakville, Ontario, Canada TIMELESS TECHNOLOGY IT SERVICES INC. Full time

    Job Description:We are seeking a seasoned General Manager to lead our operations at TIMELESS TECHNOLOGY IT SERVICES INC. This is a senior leadership role that requires a strategic thinker who can drive business growth, optimize resources, and foster a positive work environment.About the Role:The ideal candidate will have a strong educational background,...

  • General Manager

    6 months ago

    Oakville, Canada AMAZE IT SERVICES CANADA INC. Full time

    Education: Bachelor's degree - Experience: 5 years or more **Budgetary responsibility**: - $500,001 - $1,500,000 **Tasks**: - Allocate material, human and financial resources to implement organizational policies and programs - Authorize and organize the establishment of major departments and associated senior staff positions - Establish objectives for the...

  • Director - Resident and Guest Services

    2 months ago

    Oakville, Canada Seasons Retirement Communities LP Full time

    **Full-time (1 year Contract with possibillity of extension), Salaried** **Frequent travel between HIgh River, Lethridge, Olds, Alberta with some remote working days as permitted** **Our Mission to You**: As a certified Great Place to Work®, Seasons believes that every single team member plays an important role in the overall happiness of our residents. We...

  • Director of Development

    5 months ago

    Oakville, Canada Heartache2Hope Full time

    **Director of Development** **Independent Contractor—Part-time 20 hours/week** Heartache2Hope (H2H) is an innovative organization offering a variety of supportive services to provide a continuum of care after suicide loss. Our goal is to help individuals heal from traumatic loss while building resilience and recreating a fulfilling life. Our services...

  • Strategic Services Director

    4 weeks ago

    Oakville, Ontario, Canada SKY CONTRACTING INC. Full time

    About SKY CONTRACTING INC.We are a leading organization in the industry, dedicated to delivering exceptional services to our clients.Job Summary:We are seeking an experienced Strategic Services Director to join our team. As a key member of our organization, you will be responsible for overseeing the planning and implementation of various business...

  • General Manager

    6 months ago

    Oakville, Canada Web World IT Services Ltd Full time

    Education: Bachelor's degree - Experience: 5 years or more - Business administration and management, general **Work setting**: - Willing to relocate **Tasks**: - Allocate material, human and financial resources to implement organizational policies and programs - Authorize and organize the establishment of major departments and associated senior staff...

  • Operations Director

    4 weeks ago

    Oakville, Ontario, Canada KLEEN & GREEN Full time

    About KLEEN & GREENWe are a leading organization dedicated to providing exceptional services and promoting a culture of excellence. Our mission is to empower our team members to drive innovation, collaboration, and growth.Compensation PackageAs an Operations Director at KLEEN & GREEN, you can expect a competitive salary in the range of $120,000 - $150,000...

  • Strategic Financial and Business Services Director

    4 weeks ago

    Oakville, Ontario, Canada Canada Inc. Full time

    Job DescriptionWe are seeking a highly skilled and experienced Strategic Financial and Business Services Director to join our team at Canada Inc.About the RoleThis is a senior leadership position responsible for overseeing the financial and administrative functions of the organization.The ideal candidate will have a strong background in finance,...

  • Administrative Services Director

    4 weeks ago

    Oakville, Ontario, Canada Consult2Bond Inc. Full time

    Are you a highly organized and detail-oriented individual with excellent communication skills? Do you have experience in managing administrative tasks and leading a team?About the RoleWe are seeking an Administrative Services Director to join our team at Consult2Bond Inc. as a permanent full-time employee.The successful candidate will be responsible for...

  • Director, Municipal Enforcement

    6 months ago

    Oakville, Canada Town of Oakville Full time

    **Director, Municipal Enforcement, Town of Oakville**: The Town of Oakville is a sought-after place to live and work. With a growing population of over 231,000, Oakville takes pride in being a well-connected community that’s at the centre of it all. Bordered to the south by Lake Ontario, the Town of Oakville has a rich history, a thriving cultural...

  • Funeral Director

    6 months ago

    Oakville, Canada Arbor Memorial Inc Full time

    How many careers value compassion the same way they do knowledge and expertise? We do things differently at Arbor Memorial. Here, we focus on caring for others, on empathy, and on celebrating people in personalized ways. You’ll have our support as you serve families based on what matters most, every single day. You’ll gain valuable experience to advance...

  • Director, Corporate Services and Projects

    2 weeks ago

    Oakville, Canada First American Full time

    Director, Strategic Product DevelopmentApply locations CAN, Ontario, Oakville time type Full time posted on Posted 2 Days Ago job requisition id R047529Company SummaryCome work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where...

  • Director, Recreation and Culture

    2 months ago

    Oakville, Canada Town of Oakville Full time

    **Advertisement**: **Director, R**ecreation and Culture**: **Town of Oakville**: As a progressive leader, you will embrace the spirit of excellence and innovative thinking that drives this distinct and dynamic community of more than 233,600 residents. Bordered to the south by Lake Ontario, the Town of Oakville has a rich history, a thriving cultural...

  • Administrative Director

    4 weeks ago

    Oakville, Ontario, Canada Consult2Bond Inc. Full time

    Job Title: Administrative DirectorWe are seeking an experienced Administrative Director to join our team at Consult2Bond Inc. as an Office Manager.Job Description:The successful candidate will oversee and coordinate all aspects of office administration, including human resources, finance, and operations.Salary: $60,000 - $80,000 per yearLocation: Remote or...

  • Senior Technical Director for Engineering Projects

    4 weeks ago

    Oakville, Ontario, Canada EPCM Engineering Services Ltd Full time

    About the RoleWe are seeking an experienced Senior Technical Director to oversee engineering projects at EPCM Engineering Services Ltd. The ideal candidate will have a strong background in engineering management and excellent leadership skills.Key ResponsibilitiesAssign complex engineering projects to engineers or other technical workers, ensuring timely...