Intern - Premium Client Services (Fall 2024)

2 months ago

Ottawa, Canada Senators Sports & Entertainment Full time

The **Premium Client Service Intern(s)** will work intensively with the Premium Sales and Service team assisting in the development of professional relationships and providing customer service to suite owners and premium clients of Senators Sports & Entertainment. This team is responsible for retaining an outstanding level of client service and providing exceptional fan experiences through partnerships and events.

This is a full-time internship placement from **September - December 2024**

**Main Responsibilities**
- Coordinate the ticket delivery and processing for multiple Premium client accounts.
- Assist in the planning, coordination and implementation of client events.
- Assist coordinators with maintaining and coordinating key client files, correspondence, contact lists and client database.
- Research and make recommendations to improve suites program.
- Promote a sales and service culture within team that maximizes sales, raving fan initiative, service and retention of suite holders and Premium seat Owners.
- Participate in the development of a customer care program for suite holders to assist clients in maximizing their ticket usage.
- Assist with VIP experiences on game nights.
- Assist with other assignments as required.

**Requirements**:

- ** Must be enrolled in a university co-op or college program requiring a placement for credit**
- Strong communications and research skills
- Organized and detail oriented
- Ability to work under pressure
- Good knowledge of Microsoft programs (i.e. Word, PowerPoint, Excel, Outlook)
- Customer service experience
- Flexible work hours required _(Ability to work evenings, weekends and game nights as required)_
- Must have access to own transportation
- Bilingualism is an asset

We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received will be maintained on file for a period of 6 months and may be referenced for future staffing requirements.
- Senators Sports & Entertainment supports the goals of Ontario Regulation 191/11 - Integrated Accessibility Standards and is pleased to accommodate applicants who have a disability during the recruitment process. Please inform the Human Resources Department at 613-599-0250 if you require a disability related accommodation in order to participate in the recruitment process._

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