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Redblacks Premium Supervisor

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Ottawa, Canada Levy Restaurants Full time

**We are so excited to have sports and entertainment back in Ottawa for the 2024 season We are looking for amazing staff to bring energy and great customer service skills to fans returning to TD Place Stadium. Help us cheer on the Ottawa Redblacks**

**We are looking for.** **Premium Supervisor for TD Place Stadium.**

**Essential Duties and Responsibilities**
- To consistently win over one customer at a time through teamwork and living “The Levy Difference.” Employees are expected to perform their duties efficiently. Furthermore, the expectation is to perform these duties while working as a part of a team during busy working periods.
- Work in assigned premium area (may vary depending on operation needs).
- Ensure that the premium service area is properly set up, stocked and ready for the upcoming event prior to the event day
- Verify all signage (i.e. labels and menus) are correct and displayed at the right location prior to and during the event
- Maintain knowledge of food and beverage items, stations, and dietary restrictions in assigned area for the event
- Maintain the premium atmosphere of the service area assigned to you
- Ensure event staff are working in the proper area and position based on the event staff schedule
- Review any guest’s special expectation outlined in the event BEO with the staff for that area (billing information, advance orders, special instructions, client/group name)
- Assist with the job duties for all premium front of house staff roles as operationally needed during an event. This can be anything from cleaning, refilling a buffet, or working a bar.
- Train and Assist staff on the POS, ensuring staff are operating and processing orders on the POS correctly
- Ensure that staff is on task, quality assurance standards are being met, and the operation is clean and organized
- Ensure that all premium food and beverage station are fully stocked at all times
- Inspect suites, bars, food stations, and pantry areas to ensure that health and safety standards and regulations are adhered to at all times
- Assist guests with any questions or concerns about the food and beverage offered during the event
- Provide friendly and efficient service to staff and guests.
- Receive additional food orders from staff and communicate with culinary team
- Managing, counting, and verifying premium area inventory prior to, during and after an event
- Create product order list based on par numbers for each area for each type of event
- Ensure all closing procedures are completed correctly and the premium service area is ready for the next event
- Maintain health and safety standards in work areas.
- Verified that all bills have been closed at the end of each event
- Uphold all policies and procedures to guarantee compliance with company and client expectations
- Performs other duties as assigned
- Displays a positive attitude toward teammates and managers
- Helps fellow team members whenever necessary
- Always on time and ready to perform required duties

**Physical Demands/ Work Environment**
- Ability to lift and carry up to 40lbs.
- Frequent periods of standing and walking
- Frequent use of stairs.
- Size of Stadium tends to involve higher physical demands on event days.
- Sensory Attention: this environment is a noisy loud environment on event days.

**What we are looking for**
- Minimum of 2 years’ previous high-volume dining or hospitality experience required
- Proven supervisory skills and experience, capable of motivating and leading a team

**PERKS Why Join Us?**
- Because some jobs are boring and this one isn't
- You’ll be a part of some amazing once in a lifetime events
- Support your favorite teams and be a part of an awesome environment.
- You'll make new friends and have fun at work.
- We believe in promoting from within. Learn new skills and have opportunities for advancement with talented mentors.
- We're growing, and we want you to come with us.
- Work with friends and join our referral program
- Discount off team merchandise
- Discount off meals while on shift
- Flexible schedule

**Language Skills**
- French is not mandatory but considered an asset.

**Job Type**: Part-time

**Salary**: $20.25 per hour

**Benefits**:

- Casual dress
- Discounted or free food
- Flexible schedule
- Paid time off
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Evening shift
- Morning shift
- Weekends as needed

**Experience**:

- Supervising: 1 year (preferred)
- High volume dining or hospitality: 1 year (preferred)
- Retail management: 1 year (preferred)

**Language**:

- English (required)

Licence/Certification:

- Smart Serve (preferred)

Work Location: In person