Customer Service Department Manager

5 months ago

Pickering, Canada Your Independent Grocer Full time

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our commitment to positively impact the lives of all Canadians provides employees a range of opportunities and experiences to help Canadians Live Life Well®.

At Your Independent Grocer, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. We have opportunities for hard working, enthusiastic and reliable people just like you.

Customer Service Front End Manager

Overview:
To ensure the proper and effective functioning of the front end staff through prompt and courteous customer service. Passion & commitment to customer service is a key driver for our Company.

Duties and Responsibilities:

- Ensuring exceptional customer service is provided in a courteous manner to maintain our reputation for friendly, effective, and personalized experience
- To schedule and direct all front end staff to secure efficient and courteous customer service;
- To process and balance all types of tender received in adherence with Company policy and procedures;
- To hire, train and be responsible for ongoing development of front end staff;
- To update and maintain accurate information in the computerized registers;
- To operate a cash register and serve the public in a courteous manner;
- To calculate the hours worked for all front end staff and maintain the wage margin;
- To solve any customer/employee complaints or problems;
- To ensure that safety policies and procedures are adhered to;
- Other duties, as assigned.
- Exceptional customer service skills
- Previous management/leadership experience in the retail industry is an asset.
- Office and management experience is a definite asset;
- Proven ability to manage and direct employees;
- Flexibility to work a variety of hours including days, evenings and weekends;
- Ability to work in a fast-paced environment, under pressure;
- Excellent organization, communication and interpersonal skills.
- Must be available to work a minimum of 2 (two) nights including weekends

How You’ll Succeed:
We are committed to creating a diverse and inclusive workplace.
If you are contacted by us regarding a job opportunity or interview, please advise if you require accommodation.

NOTE: The Employer noted in this posting is an independently owned corporation (“Franchisee”) which is licensed to use the “Independent ” trademark(s) by Loblaws Inc. Applicants hired by a franchisee will be employees of the franchisee. No employment or similar relationship will be created between the applicant and Loblaws Inc. or its affiliates.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars - Environment, Sourcing and Community - and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values - Care, Ownership, Respect and Excellence - guide all our decision-making and come to life through our Blue Culture. We offer our employees progressive careers, comprehensive training, flexibility, and other competitive benefits - these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

**Please Note**:
**NOTE**: The Employer noted in this posting is an independently owned corporation (“Franchisee”) which is licensed to use the “Your Independent Grocer” trademark(s) by Loblaws Inc. Applicants hired by a franchisee will be employees of the franchisee. No employment or similar relationship will be created between the applicant and Loblaws Inc. or its affiliates.

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