Bilingual French Advanced Customer Account

6 days ago

London, Canada TD Bank Full time

**Bilingual French Advanced Customer Account Specialist, Collections**:

- 425253BR

**Job Category - Primary**
- Call Center

**Work Location**
- City Centre Tower B - 380 Wellington Street

**Employment Type**
- Regular

**City**
- London

**Time Type**
- Full Time

**Province/State**
- Ontario

**Hours**
- 37.5

**Workplace Model**
- Hybrid

**Hours/Availability Detail**
- Rotating 8:00am-4:00pm, 10:00am-6:00pm, 1:00pm-9:00pm every other Saturday 9:00am-5:00pm

**Pay Details**

**Department Overview**

Every single day is an adventure Within TD's Contact Center, you'll find a community of colleagues helping TD's 25+ million customers to achieve their life goals.

Your role within the Contact Center is essential to TD's success, as our customers are at the center of everything we do. You'll support customers and internal/external partners with a variety of financial services through inbound and outbound calls, and digital channels.

Grow, learn and lead; beyond your day-to-day work, you'll be supported with professional development and encouraged to build an exciting career at TD. You'll help deliver a legendary experience to our business, our customers' lives and our communities.

**Job Details**
- It starts when you pick up the phone or log in online. With each conversation, you'll be playing one of the most important roles supporting our customers' happiness with the bank. Every day, you will:

- As a Customer Account Specialist, you will be responsible for providing exceptional customer service to our call center clients. In addition, your key responsibilities will be to negotiate payment arrangements on all credit products at various stages of delinquency and to retain and grow our business through your ability to advise and offer our clients recommendations and solutions. As a Customer Account Specialist, you will play a key role in enhancing the customer experience by providing high quality service at every interaction and ensuring customer concerns are being handled appropriately, while working in a dynamic fast paced environment.
- Bring your whole self to work and have fun This is your chance to define every new day, embrace the adventure and make a meaningful contribution that helps to deliver results and accomplish great things for your career and the customers of TD Most importantly, you'll be our voice at TD. Every phone call you answer, every message you send is your chance to shine

**Job Requirements**
- For this role, we specifically require:

- High school diploma and one (1) or more years of relevant experience
- Advanced skills and expertise in a variety of advice and service related activities to provide customers / partners with advice on transactions, activities and product features
- Have strong communication skills to exchange ideas and customer information in a concise and logical way, handling sensitive customer information and resolving exceptions.
- Possess computer & multi-tasking skills.
- Thrive in a dynamic and time-sensitive environment.
- Have advanced knowledge of our business and understand the functions of our various business areas.
- Are passionate, engaging and have a desire to consistently and compassionately deliver superior customer experience.

**Additional Information**
- Start Date: Feb 5th, 2024
- Full Time Paid Mandatory training
- Rotational shifts within our business hours. Schedule is provided 4 weeks in advance

**Company Overview**

**Our Values**
At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.**Making Your Well-being a Priority**
A supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best.**Our Total Rewards Package**
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-be

  • Bilingual French Customer Account Specialist

    3 days ago

    London, Canada TD Bank Full time

    **Bilingual French Customer Account Specialist, Advanced Collections**: - 432897BR **Job Category - Primary** - Call Center **Work Location** - City Centre Tower B - 380 Wellington Street **Employment Type** - Regular **City** - London **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** -...

  • Customer Account Specialist, Advanced Collections

    3 days ago

    London, Canada TD Bank Full time

    **Customer Account Specialist, Advanced Collections**: - 432894BR **Job Category - Primary** - Call Center **Work Location** - City Centre Tower B - 380 Wellington Street **Employment Type** - Regular **City** - London **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Hybrid **Hours/Availability...

  • French Bilingual Customer Account Specialist Iii

    3 weeks ago

    London, Canada TD Bank Full time

    **French Bilingual Customer Account Specialist III, London**: - 417140BR **Job Category - Primary** - Call Center **Work Location** - City Centre Tower B - 380 Wellington Street **Employment Type** - Regular **City** - London **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Hybrid **Pay...

  • French Bilingual Account Manager

    2 weeks ago

    London, Ontario, Canada Specialized Recruiting Group -London, Ontario Full time

    Express SRG is recruiting a for a Bilingual Account Manager with highly valued global Consumer packaged goods client in London, ON. This is a 12-18 months maternity contract. There will be no sales required in this position.Benefits (Not limited to:)Hourly rate 42-45$Global company; Active in the local communityStrong collaborativeBrand new FANCY...

  • French Bilingual Customer Account Specialist Iii

    2 weeks ago

    London, Ontario, Canada TD Bank Full time

    French Bilingual Customer Account Specialist III, London:BRJob Category - Primary Call CenterWork Location City Centre Tower B 380 Wellington StreetEmployment Type RegularCity LondonTime Type Full TimeProvince/State OntarioHours 37.5Workplace Model HybridPay DetailsDepartment OverviewEvery single day is an adventure Within TD's Contact Center, you'll find a...

  • Account Manager- bilingual

    2 weeks ago

    London, Ontario, Canada EightSix Network Inc Full time

    Express SRG is hiring a Bilingual Account Manager for a respected global Consumer packaged goods client in London, ON. This is a 12-18 months maternity contract role. Sales are not part of the responsibilities for this position. Benefits Include: Hourly rate of $42-45 Global company with well-known products Active in the local community Collaborative...

  • Bilingual Customer Relations Specialist

    1 week ago

    London, Canada Canada Life Assurance Company Full time

    Bilingual Customer Relations Specialist (French and English) **Description: - Permanent Full Time- We are looking for a **Bilingual Customer Relations Specialist**_ _**for**_ My Canada Life. _**Our current work environment supports a **_Hybrid and Remote _**work arrangement that includes some rotational in-office & work-from-home capability.- Canada Life is...

  • Bilingual Customer Service Representative

    3 weeks ago

    London, Canada A&L Canada Laboratories Full time

    The Customer Service Representative acts as a liaison, provides product/services information, answers questions, and resolves any emerging problems that our customer accounts might face with accuracy and efficiency. In this role you will: - take and respond to all customer calls requiring French language skills - answer customer inquiries and complaints,...

  • Bilingual Inside Sales Supervisor

    3 weeks ago

    London, Canada ECHO Power Equipment Canada Full time

    ECHO Power Equipment (Canada) is a well-established, premier supplier in the outdoor power equipment industry in Canada. We are currently seeking a talented sales professional, dedicated to providing service excellence and support to our dealers in the role of: **Bilingual Inside Sales Supervisor (French/English)** The Bilingual Inside Sales Supervisor will...

  • Bilingual Call Center Agent

    4 weeks ago

    London, Canada Bill Gosling Outsourcing Full time

    _Êtes-vous bilingue (français/anglais) ?_ - Aimez-vous parler aux clients au téléphone ?_ - Êtes-vous empathique, orienté vers le détail et profiter de la résolution de problèmes ?_ We are currently hiring **Bilingual (French/English) Call Center Agents** to add to our Team. - **Full-Time Opportunities**: - **Competitive Salary**: - **Hybrid work...

  • Bilingual Call Center Agent

    4 weeks ago

    London, Canada Bill Gosling Outsourcing Full time

    _Êtes-vous bilingue (français/anglais) ?_ - Aimez-vous parler aux clients au téléphone ?_ - Êtes-vous empathique, orienté vers le détail et profiter de la résolution de problèmes ?_ We are currently hiring **Bilingual (French/English) Call Center Agents** to add to our Team. **Full Time Opportunities** **Competitive Salary** **Hybrid work...

  • Bilingual Call Center Agent

    3 weeks ago

    London, Canada Bill Gosling Outsourcing Full time

    _Êtes-vous bilingue (français/anglais) ?_ - Aimez-vous parler aux clients au téléphone ?_ - Êtes-vous empathique, orienté vers le détail et profiter de la résolution de problèmes ?_ We are currently hiring **Bilingual (French/English) Call Center Agents** to add to our Team. - **Full-Time Opportunities**: - **Competitive Salary**: - **Hybrid work...

  • Bilingual Call Center Agent

    2 weeks ago

    London, Canada Bill Gosling Outsourcing Full time

    Amazing opportunities don't just happen! Vision, strategy and innovation come to life through execution. Help create the future of our growing company, where our diverse talent and culture provide the competitive advantage to help Bill Gosling Outsourcing and its flock win big. We are currently hiring **Bilingual (French/English) Call Center Agents** to...

  • French Bilingual Customer Account Specialist Iii

    3 weeks ago

    London, Canada TD Bank Full time

    417140BR Call Center London, ON August 17, 2023 Hours 37.5 Workplace Model Hybrid Pay Details Department Overview Every single day is an adventure! Within TD’s Contact Center, you’ll find a community of colleagues helping TD’s 25+ million customers to achieve their life goals. Your role within the Contact Center is essential to TD’s...

  • Customer Account Specialist, Advanced Contact

    6 days ago

    London, Canada TD Bank Full time

    **Customer Account Specialist, Advanced Contact Center Collections Feb 5**: - 425212BR **Job Category - Primary** - Call Center **Work Location** - City Centre Tower B - 380 Wellington Street **Employment Type** - Regular **City** - London **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** -...

  • Bilingual Customer Relations Specialist

    2 weeks ago

    London, Ontario, Canada Randstad Canada Full time

    We are looking to hire the right person to join an amazing team as a full time Bilingual Customer Relations Specialist. As a Bilingual Customer Relations Specialist you will be responsible for providing courteous, accurate and timely responses to incoming inquiries. Are you passionate about helping people? Do you like to problem solve and be creative with...

  • Bilingual Customer Service Representative

    3 days ago

    London, Canada Sterling Marking Products Full time

    **Purpose of Position**: - Providing exceptional customer support and service to Sterling clients ensuring their needs are met and inquiries are resolved in a timely and professional manner. **Result Areas of the Position**: This is an on-site role. - Manage and process orders for clients in a timely and accurate manner. - Working within current automated...

  • Bilingual Call Center Agent

    4 weeks ago

    London, Canada Bill Gosling Outsourcing Full time

    Amazing opportunities don't just happen! Vision, strategy and innovation come to life through execution. Help create the future of our growing company, where our diverse talent and culture provide the competitive advantage to help Bill Gosling Outsourcing and its flock win big. We are currently hiring **Bilingual (French/English) Call Center Agents** to...

  • Bilingual Call Center Agent

    3 weeks ago

    London, Canada Bill Gosling Outsourcing Full time

    Amazing opportunities don't just happen! Vision, strategy and innovation come to life through execution. Help create the future of our growing company, where our diverse talent and culture provide the competitive advantage to help Bill Gosling Outsourcing and its flock win big. We are currently hiring **Bilingual (French/English) Call Center Agents** to...

  • Bilingual Call Center Agent

    2 days ago

    London, Canada Bill Gosling Outsourcing Full time

    Amazing opportunities don't just happen! Vision, strategy and innovation come to life through execution. Help create the future of our growing company, where our diverse talent and culture provide the competitive advantage to help Bill Gosling Outsourcing and its flock win big. We are currently hiring **Bilingual (French/English) Call Center Agents** to...