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French Bilingual Service Desk Analyst

1 month ago

Toronto ON Yonge St, Canada Cognizant Full time

As a French Bilingual Service Desk Analyst, you will make an impact by providing top-tier professional support to users in both English and French via phone, email, and other communication channels. You will be a valued member of the Infrastructure Services team and work collaboratively with technical specialists from our Digital Support team.

In this role, you will
  • Coordinate, document, assign, and prioritize service requests using an online ticketing system
  • Diagnose and tackle hardware, software, and enterprise system issues, including desktop and laptop problems.
  • Help users with VPN setup and resolve connectivity issues, wireless router configurations, and password resets to ensure efficient access to systems.
  • Manage user accounts, permissions, and system access using Active Directory.
  • Support desktop/laptop setup, including imaging, installations, and system updates, to ensure flawless user experiences.
  • Coordinate with senior IT staff and share feedback to improve service delivery and maintain accurate up-to-date ticketing records while following department processes.
What you’ll need to succeed (required skills)
  • Proficiency in both written and spoken French and English is required.
  • 1+ years of proven IT support, preferably in a 24x7 environment and expertise with desktop applications like MS Office, Adobe, and Google Suite.
  • Solid grasp of VPN concepts and resolutions. As well as, familiarity with Active Directory, domain controllers, and password reset tools.
  • Outstanding professional interpersonal skills and the ability to explain technical concepts in simple terms.
  • Dedication to providing user-focused solutions and delivering timely resolutions and a proactive approach to learning new tools and technologies.
What will help you stand out (preferred skills)
  • High efficiency in using remote support tools like Bomgar, LogMeIn, or TeamViewer.
  • Deep understanding of networking principles, Virtual Machines, and Citrix environments.
  • Proficiency in ticketing systems like ServiceNow or Remedy.

At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways. We strongly encourage you to apply even if you only meet the required skills listed. Consider what transferrable experience and skills make you a unique applicant and help us see how you'd be beneficial to this role.

Working arrangements

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in Ontario and/or Nova Scotia, where our hubs are located. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

Post closing date

Applications will be accepted until December 16, 2024.