Customer Service/purchasing Representative

7 months ago

Winnipeg, Canada Eco Medical Equipment Full time

**Our Purpose**

At ECO Medical Equipment, our purpose is to contribute to exceptional outcomes for our clients. We have been providing our clients with the right solutions and excellent service for over 40 years. At ECO, our vision is to be Canada’s largest, most trusted, family-owned provider of homecare, mobility, and accessibility solutions. Our team members are compassionate, dedicated, and customer-focused, and we are always looking for creative ways to improve our service.

We are looking for motivated team members who thrive in a service-first environment. Our customers are always our priority, and they rely on our team members’ care, commitment, and capabilities to improve their lives. Join the ECO team at our Winnipeg location as a Customer Service/Purchasing Representative and make a difference every day

**Your Qualifications**
- Reliable
- Hard working
- Desire to learn
- Able to lift 50 lbs
- Proficiency with Microsoft Office suite of products
- Excellent communication skills are required
- Medical/surgical product knowledge would be an asset
- Purchasing experience would be an asset

We are growing rapidly and we are currently looking for an enthusiastic individual to join our team as a Customer Service/Purchasing Representative. Responsibilities include, but are not limited to:

- Greet all walk-in clients in a friendly professional manner and assist them in finding the proper products that fit their needs or direct them to the appropriate department if they are looking for Accessibility or Service
- Organize showroom and maintain cleanliness
- Update pricing on equipment in the showroom
- Maintaining inventory levels and ordering inventory as required.
- Collect current and accurate information for all orders and update in computer system including editing notes for future reference
- Converse by phone with therapists, authorizers and clients by following up and tracking products
- Provide paperwork with accurate contact information to Shipping to arrange for pick up and/or delivery of the equipment
- Follow department Quality Control procedures on all equipment coming into the building and going out to clients including rentals
- Collect payment for deposits and invoices before equipment is provided to client
- Provide support to Outside sales reps when required
- Convert work orders to invoices and complete weekly reports to close any outstanding work orders
- Ensure all orders are filled accurately and efficiently
- Resolve client complaints and rebuild relationships to maintain long term clientele prior to escalating to a manager
- Display respectful behavior at all times to employees, clients, managers and stakeholders

With the company growth comes many opportunities for cross-training, career development, and personal growth all while leaving a lasting impact on our clients lives, the community, and the company.

Join the Eco team and make a difference every day

Applicants should be comfortable dealing with vulnerable people that may have various special needs and should be empathetic to their circumstances. Applicants must be compliant with public health and workplace safety regulations. Given the nature of this role, this compliance may require applicants to, among other things, be fully vaccinated against COVID-19 and able to provide satisfactory proof of vaccination.

**Our Commitment**
- Our clients count on our team members to be there when they need them, and we recognize that by providing a robust compensation plan including group insurance, long service recognition, and an industry-leading vacation allowance.
- Our commitment to you is to foster a culture of learning and development that will provide opportunities for you to use your creativity to leave your mark and make an impact.
- You will have access to ongoing training and professional development as well as rewarding career opportunities.
- ECO is committed to an inclusive workplace. We are proud to be building a culture of acceptance, diversity, equity, and inclusion where everyone can be successful.

**Ready**

Thank you for your interest in joining the ECO Medical Equipment team. Successful applicants will be contacted.

**Job Types**: Full-time, Permanent

**Salary**: From $18.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Overtime pay

Work Location: In person

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