Customer Service Representative

3 months ago

Winnipeg, Canada PRICE INDUSTRIES LIMITED Full time

After more than 60 years, Price remains a privately held family company with a deep heritage and commitment to innovation and service. Our long-standing vision, values, and the Price way of doing business are the cornerstones of our success.

We are a dynamic, progressive and innovative organization looking for new talent in our growing **Winnipeg** manufacturing facility. If you thrive on new challenges, and working in a friendly, team-driven environment, you should consider the following opportunity.

**What You Can Expect**
- ** Health and Dental** - Employees and their families enjoy paid benefits covering an extensive list of medical and dental expenses and services.
- ** Telus Health Virtual Care** - All employees and their families have free access to top medical professionals when they need advice or a second opinion.
- ** Employee and Family Assistance Program (EFAP)** - You and your family will have free access to consultation and support for your mental, emotional and financial well-being
- ** Life and Disability** - You will be provided with life insurance in a multiple of your salary with an option to purchase additional coverage.
- ** Pension Matching Program** - Invest in your future with each pay cheque through our Defined Contribution Pension Plan and we will match your contribution (up to 3% of your salary).
- ** Gym Subsidy Program** - Employees are eligible for a gym membership reimbursement of up to $300 per year, this includes Fitness related App’s.
- As part of our** Goals, Rewards, Improvement and Teamwork **program qualifying teams can enjoy a monthly reward.
- ** Personal and Professional Development** - We are committed to helping you reach your potential through training and education.
- ** Community Involvement** - Generously supporting health, charities, youth, and education opportunities is our passion, and you’re invited to be a part of that.
- Our convenient **Price Café** offers free Tea and Coffee.

**Customer Service Representative / BOM Coordinator**

The Customer Service Representative (CSR) serves as the primary point of order entry for Price Electronics customers and provides confirmation of purchase orders for production product and repair/rework orders. Create new electronic part numbers and maintain BOM’s as required.
- Perform all duties with a high level of accuracy. A high level of data accuracy and organization is required paying specific attention to purchase order correctness, currency type and part numbers.
- Communicate both verbally and written in a clear and understandable fashion.

***_Sales Order Entry and Maintenance:_**
- Review all new purchase orders or purchase order revisions for completeness and adherence to terms.

**_Enter in Customer purchase order demand into ERP:_**
- Confirm a delivery date to the customer.
- Communicate with customer to provide service updates.
- Communicate orders or any order updates to the Price production team.
- Track the progress of upcoming orders.

**_Create new Part Numbers in ERP:_**
- Using semi-automated tools to check if new part number(s) are needed.
- Using semi-automated tools to create new part numbers.
- Verify all information before entering into ERP system.
- Creating new top-level assemblies (noting revision control).

**_ Supports the Price sales and manufacturing team by:_**
- Responding to customer requests for improved delivery.
- Notifying the customer of certain or potential delivery delays.
- Responding to the customer’s requests for rescheduling, cancellation and return of orders or product.
- Responding to the customer’s reports of shipping or billing errors or discrepancies as needed.
- Consulting with personnel to resolve material shortages and production issues.
- Assist with the resolution of customer issues by investigating problems, developing solutions, and making recommendations.
- Other duties as assigned.

Participate in improvement initiatives and ongoing process improvement teams.
- Previous experience in a Sales Support, Customer Service, Contract Administration, or technical support role.
- Exceptional written and verbal communication skills.
- Strong organizational, planning and prioritizing skills.
- Must be able to deal effectively with people at all levels inside and outside the organization.
- Excellent analytical skills.
- An advanced knowledge of Microsoft Word, Excel and Teams/Outlook.
- ERP experience considered an asset.

Should this excellent opportunity interest you, please submit your resume, including salary expectations.

We appreciate the interest shown by all applicants, however only those being considered for an interview will be contacted.

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