24-hr Services Mental Health and Addictions Case

2 months ago

Toronto, Canada Fred Victor Full time

**INTERNAL/EXTERNAL**

**Job Title**: 24-HR Services Mental Health and Addictions Case Manager
**Position Type**: Bargaining Unit, Full-Time, Contract (3 months)
**Number of Positions**:1_ _
**Rate**: $26.52 per hour
**Hours**:37.5 hours per week;** **7:00am-3:00pm, 8:00am-4:00pm or 9:00am-5:00pm***
**Supervisor**:Senior Manager, Women’s 24-Hour Drop In
**Posting Date**: March 28, 2023
**Application Deadline**: April 6, 2023_ _
**Location**: 67 Adelaide St. East, Toronto

**Why Fred Victor?**
For over 125 years, Fred Victor has been a leader in providing place and purpose to people in need in Toronto. Our
mission is to improve the health, income and housing stability of people experiencing poverty and homelessness.
We are** **committed to ending chronic homelessness. This is an ambitious and bold goal but we believe, achievable.

The 24-Hour Women’s Drop-In is a low barrier, trans-inclusive and welcoming space for women to come and meet
service providers, peer support workers and other women with similar lived experience. Services will address basic
needs for food and sleep; personal needs for showers and laundry; social and recreation needs for sharing fun
activities with other women; health needs such as primary care, addictions treatment and counselling; allied
services such as income, legal problems, housing, and safety. The provision of formal and informal programming,
advocacy, informal counseling and support, information and referral are also an integral part of this service. The
Women’s Drop-In service approach is based on principles of harm reduction, recovery, low barrier service, trauma
informed, anti-oppression and welcoming and inclusive service delivery.

**Does this sound like work you want to be a part of?**
We offer a (high-energy/learning/caring/supportive/collaborative) environment, an opportunity to join a diverse
team of caring professionals and a chance to make a difference. With over 60 programs and services and more than
21 sites, there are lots of opportunities to grow your career with us. Many members of the management team
started in relief and front-line roles.

**What You Will Do (Position Summary)**

Harm Reduction:

- Implement harm reduction, client-centered recovery philosophy and community service delivery
- Conduct community outreach and advocacy
- Foster engagement with harm reduction programs including workshops and social activities
- Harm reduction kit ordering, making, storage and distribution
- Ensure safe disposal of used harm reduction equipment in accordance with established protocols
- Provide overdose prevention education and support
- Work with the Drop-In Harm Reduction Committee, members and peers to explore, support, and create

opportunities for harm reduction programming and services
Mental Health & Addictions:

- Ensure the overall mental health, well-being of Drop-In members, contact and provide with appropriate

case management support
- Liaise members with community resources connected to the provision of mental health and addiction

services
- Assist clients with symptom management through the knowledge of mental illness, addictions, and

medications
- Implement trauma informed practices by ensuring the physical safety of members and awareness of

potential triggers to avoid re-traumatization
- Collaborate with the creation of a predictable environment that allows members to rebuild a sense of

efficacy and personal control
- Use a strengths based approach, focused on skills building to further develop resiliency

Monitoring and Organization:

- Review and adjust goals from the perspective of both the member and worker, as well as member

satisfaction with service and achievements
- Record client notes, intake forms, and discharge plans in accordance to Toronto Drop-in/Respite services

Standards and FVC’s policies and procedures
- Report in writing: all accidents, injuries, and occurrences and other reports as requested
- Collect data, including members’ demographics, service statistics, and goal achievement, as well as other

systems that may be developed
- Provide appropriate referrals, information and advocacy to other support services to assist clients to meet

the goals outlined in their case/care plans
Program and Services:

- Provide staff back-up for any agency programs and daily routine activities as needed
- Work in cooperation with other staff members in the provision of efficient and coordinated services
- Process client intakes, transfers and support clients with daily needs
- Responsible for resolving client’s complaints when appropriate, including timely follow up
- Lead and support external agency staff while they are onsite delivering support services to clients
- Ability to participate side by side with individuals to accomplish tasks and develop meaningful activities
- Conduct crisis interventions, de-escalate potentially violent situations, practice conflict resolution and able

to conduct group facilitation
- Communic

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