Community Recreation Centre Supervisor

3 weeks ago

North Vancouver, Canada North Vancouver Recreation & Culture Full time

**Community Recreation Centre Supervisor**:
**Regular Full-Time Position**
**Competition #23010R**

North Vancouver Recreation & Culture (NVRC) is dedicated to building healthy individuals, families and communities. NVRC offers a wide range of recreation and cultural programs and services to residents of all ages and abilities. We are looking for positive, enthusiastic and friendly people to deliver memorable experiences to our customers.

**WHY WORK FOR US?**
You will be an integral part of our dedicated staff team who continually strive to make a difference in the recreation and cultural lives of North Vancouver residents. NVRC values employees, offering a competitive salary, comprehensive benefits, and the opportunity to participate in an earned day off (EDO) program. Benefits includes cost-shared extended health, dental, and life insurance coverage, three weeks of vacation, and participation in Municipal Pension Plan (upon eligibility).

**Responsibilities**
- Oversee the day-to-day operations of a recreation facility including preparing operating schedules and overseeing facility usage.
- Supervise programming and clerical staff including planning and assigning work; and participating in recruitment and selection of staff.
- Provide superior customer service by working with staff to establish and maintain service standards; responding to enquiries from the public and user groups regarding the use and availability of facilities; and investigating and resolving complaints from the public and user groups.
- Enforce rules and regulations to ensure safety and behavioural standards are maintained; and ensure the security of the facility.
- Coordinate facility and program requirements for events for outside agencies and user groups.
- Lead staff in planning, organizing, and coordinating area specific programs and community-wide recreation events.
- Oversee and participate in program planning.
- Liaise with Building Services regarding facility maintenance and janitorial services.
- Monitor operating budgets and provide input into capital planning.
- Prepare and maintain records including activity records, requisitions, and equipment inventories.
- Provide input into policies and procedures.

**KNOWLEDGE, SKILLS & ABILITIES**
- Considerable knowledge of the operations of a recreation facility and the ability to oversee the day-to-day operations.
- Considerable knowledge of recreation principles, methods and practices and the rules, regulations, policies and procedures that govern the work.
- Sound knowledge of the administrative practices and procedures applicable to the work including the ability to prepare and monitor operating budgets, facility schedules and equipment inventories.
- Ability to plan and supervise the work of programming and clerical staff including monitoring and managing performance.
- Ability to establish and build strong working relationships with a variety of internal and external contacts.
- Ability to enforce rules, regulations and behavioural standards within the facility in a manner consistent with the customer service principles of NVRC.
- Ability to investigate, respond to and resolve enquiries and complaints.
- Strong oral and written communication skills.

**REQUIRED QUALIFICATIONS AND EXPERIENCE**

This is a regular full-time position involving shift work including days, evenings and weekends for 35 hours per week.

**Hourly Rates**: The pay for this unionized position starts at $34.96 per hour. This position has a pay structure with five steps which increase annually.

**Closing** **Date**: February 28, 2023
- We thank you for your interest in employment with North Vancouver Recreation & Culture and advise that only those selected for an interview will be contacted._

Education : College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience : Experience an asset

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