Group Operations Coordinator

3 weeks ago

Etobicoke, Canada Jonview Canada Full time

**VALUES**:
**WE WORK AS A TEAM** with openness to the ideas and expectations of our colleagues, our customers, and our client and supplier partners with a commitment to each other.

**WE ARE PROFESSIONALS** on a constant quest for excellence, tackling challenges methodically, efficiently, and with integrity.

**WE GO BEYOND** our responsibilities to our customers, our colleagues, society, and the environment.

**Key Responsibilities**
- Activation of groups in the CCRS system (final revision of programs with quotations)
- Management of group reservations, confirmations, and cancellations (coaches, hotels, restaurants, and activities).
- Management of passenger lists (names, modifications, etc.).
- Management of deposits with different suppliers.
- Sending passenger lists to different suppliers.
- Take calls from guides during problems on the road and follow up on problem resolution.
- Invoicing of files.
- Reading customer reviews.
- Respond to customer disputes after their return to Europe.

**Position Requirements**
- College diploma or relevant experience in the same position
- 2 years of experience in a receptive in Canada
- Bilingualism an asset (French and English - spoken and written)
- Dynamism, autonomy, and team spirit
- Resourcefulness and good stress management
- Thoroughness and attention to detail
- Knowledge of Canada's tourism products and geography
- Knowledge of Word, Excel, and CCRS (an asset)

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- What are your salary expectations?
- Where are you located? This role requires that employees work from the office 1-day per week (if located in Toronto)

**Experience**:

- tourism/hospitality: 2 years (preferred)
- operations: 2 years (preferred)
- administration: 2 years (preferred)

**Language**:

- French (preferred)

Work Location: Hybrid remote in Etobicoke, ON

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