Project Advisor, Print

1 month ago

Toronto, Canada The Printing House Full time

The purpose of the **Project Advisor** role is to assist the Manager in immediately responding to the volume of inquiries by consulting on Customer requests, making recommendations and then turn this into detailed quotes and work orders; then using SSOF, expedite each order into production.

**Position Title**: Project Advisor

**Employment Type**: Full-time, hourly

**Location**: TORONTO, ON

**Reports to**: Manager

**What you will be doing**
- Assisting the Manager in immediately responding to inquiries
- Capturing the Customer's specifications into detailed estimates or work orders
- Job specifications, pricing details and other instructions are clearly itemized
- Expediting work orders into production.
- Ensuring that all work in the location is moving along and will be complete prior to customer deadline
- Cash handling and invoicing is done in strict compliance with TPH? policies and procedures
- Ensure account and contact information is regularly verified and updated and the Manager is always kept informed of status.
- Working with the manager to maintain customer relationships
- Ensuring the accuracy of data inputted into our systems

**Skills that you bring...**
- Experience with MS Office
- Experience with CRM tools is an asset
- Customer Service experience in a retail environment
- A consultative approach to working with our customers
- Team leadership skills
- Estimating and upselling
- Strong written and verbal skills

**You are**:

- **
Detail Oriented/Accurate**:

- close attention to and review of work orders for accuracy and completeness, quality control
- ** Sense of Urgency**:

- will enjoy working in a fast-paced deadline driven environment
- ** Reliable**:

- ability to work at a consistent rate of productivity, punctual and a strong work ethic
- ** Coachable**:

- open to feedback, able to collaborate and communicate with team members and customers, open to suggestions, adapt to new technologies.
- ** Problem Solver**:

- ability to innovate, open to new ways of getting the job done, willing to consult with others to find a 3rd way, when unexpected challenges arise the ability to trouble shoot and consult teammates to find solutions.

**Who is TPH?**:** TPH** is a Canadian-owned family business operating 65 retail production centres in British Columbia, Alberta, Ontario & Nova Scotia. **Since 1961** we have served Canadians as part of the community. **TPH** is delighted to join the list of respected organizations that have been recognized as one of **Canada's Greenest Employers of 2022**. The award, presented by MediaCorp Canada Inc., is given to employers that lead the nation in creating a culture that values sustainable initiatives and environmental awareness. As a result of our environmental initiatives, **TPH** was rated **North America's most forest-friendly** **printer** in Canopy's 2019 Blueline Ranking, the only comprehensive assessment of the environmental performance of North America's printers.

**Inclusion and Equal Opportunity Employment**

**_

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