Associate Specialist, Customer Service
4 days ago
**Solutions driven success.**
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.
As the Associate Specialist, Customer Service, you’ll ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience. As a part of the XPO team, you’ll have a starring role in helping us continue to provide daily freight solutions for our global customers.
**Pay, benefits and more.**
We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), pension, life insurance, disability and the opportunity to participate in a company incentive plan.
**What you’ll do on a typical day**:
- Handle customer complaints in a calm, professional manner
- Diagnose, assess, and resolve problems or issues
- Monitor progress of delivery routes
- Process changes or cancellations to delivery orders***
**What you need to succeed at XPO**:
At a minimum, you’ll need:
- High school diploma or equivalent
It’d be great if you also have:
- 1 year of experience in a customer service role
- Experience in a call center environment
- Strong customer service skills, including satisfactory resolution of issues
- The ability to thrive under pressure while delivering solutions that exceed customer expectations
- Exceptional multitasking and organizational skills
**Be part of something big.**
XPO is a leading provider of world-class solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make XPO a great place to work.
Qualified applicants will receive consideration for employment without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, disability or other protected status.
- Your name
- Job title with location (city/province) and requisition ID
- A clear description of the disability accommodation that you are seeking
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