Sales/customer Service Associate
3 weeks ago
Our Promotional Event company works with a multitude of different clients across the nation. We have found that taking a personalized approach and cultivating the relationships between clients and their consumers has proven to be most successful.
We are in search of someone who can be self-motivated to learn, improve, and truly become a partner to our consumer base and our clients. If this sounds like the growth opportunity you are looking to immerse yourself in, you will be a great fit for the Sales/Customer Service Associate team
**Responsibilities of the Sales/Customer Service Associate**
- Work directly with consumers daily to provide any pertinent information regarding purchasing orders, upgrades, contract renewals, and answer questions effectively to ensure the high customer acquisition and retention rate of our clients
- Develop an unparalleled knowledge of all our clients’ products and services to better educate consumers, answer questions, and provide effective solutions to unique and individualized problems
- Collaborate with other Sales/Customer Service Associates to better strategize for the overall success of the team and the client profit margins
- Support colleagues to help identify additional areas of opportunity for our clientele, to boost the customer pipeline, while maintaining a sincere and compassionate demeanour
- Communicate cross-functionally with upper management and the compliance team to ensure the proper protocols are maintained when working with consumers and our high-valued clients
**Requirements of a Sales/Customer Service Associate**:
- 1 year of experience in a Customer Service or Sales Associate role, hospitality, retail sales, or related industry experience preferred
- A natural competitor that works well in a team environment driven by goals
- The ability to communicate in an empathetic and professional manner with clients, customers, colleagues
- Possession of a solution-oriented mindset and is quick to adapt to changes in consumer and business needs
- Maintain a great attitude and infectious positivity in a people-focused industry, especially faced with challenges from our customers and specific targets to meet
**Salary**: From $2,950.00 per month
Additional pay:
- Bonus pay
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Vancouver, BC: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 1 year (preferred)
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