On-demand Shuttle Supervisor

6 months ago

Edmonton, Canada PWTransit Full time

**On-Demand Shuttle Supervisor**

PWTransit Canada requires a full-time On-Demand Shuttle Supervisor for its Edmonton On-Demand Shuttle service operations.

The On-Demand Shuttle Supervisor is a hands-on position that requires a strong knowledge of transportation and the geographic area; perfect for an experienced and dedicated bus/ride-share/shuttle industry professional. The primary responsibility is leading and mentoring a team of Shuttle Operators while also providing timely support and communication to our clients and passengers.

This is an opportunity to be part of a large and growing transportation company that offers competitive compensation and career development/advancement.

This is a full-time position with a rotating 4 on / 4 off schedule (10 hour days).

**Principal Duties and Responsibilities**:

- Provide support to and supervise On-Demand Shuttle Operators
- Work with, support and provide coverage in Dispatch
- Ensure adequate daily coverage of Shuttle services and monitor operator shift reporting
- Maintain regular communication with the City of Edmonton and PWTransit management regarding service as/when required
- Professionally deal with public, customer and staff inquiries and find diplomatic solutions for concerns
- Work closely with the Vehicle Maintenance Department to ensure adequate numbers of units are available to cover shuttle routes
- Monitor Via On-Demand Shuttle Software Program to ensure system functionality and performance
- Ensure operating procedures are adhered to
- Verify compliance (and correct staff if required) with statutes and regulations
- Dispatch and make temporary changes to driver shifting and vehicle assignments as required
- Initiate emergency assistance procedures in the event of vehicle collisions or passenger injuries and initiate associated formal incident investigations
- Ensure that incident/collision reports are completed when required
- Ensure all required paperwork/requests are completed accurately and in a timely manner
- Offer suggestions to improve existing operation processes
- Effectively deal with operator performance issues, and/or issues/concerns to management as required
- Attend company training, such as Leadership courses, as required

**Requirements**:

- Previous bus/ride-share/taxi/shuttle operations and supervisory experience
- Experience in the public transit industry an asset
- Previous safety and COR Audit experience an asset
- Previous experience with employee supervision, performance management and managing discipline a considerable asset
- Knowledge of WCB and Labour laws
- Familiarity with City of Edmonton roadways and geography
- Excellent communication skills
- Strong organizational planning, multitasking and problem-solving skills
- Computer proficiency with Microsoft Word, Excel, Outlook, and ability to work with smartphone apps

**Job Types**: Full-time, Permanent

**Salary**: From $53,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- 10 hour shift

Ability to commute/relocate:

- Edmonton, AB: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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