Emergency Services Dispatcher

2 weeks ago

Coquitlam, Canada Canstar Fire and Flood Full time

**Who we are looking for**:
You have a great attitude and willingness to do what it takes to get the job done and serve our customers. We have a fun and hard-working team and are looking for someone with the skills to complement them. Strong computer skills (MS Office: word, outlook) and experience in Dynamics is considered an asset. Experience dispatching or in a fast-paced administrative role with changing priorities. Experience in restoration, emergency services or construction considered an asset. Other important attributes of a future Dispatcher are:

- Strong computer skills including Microsoft Office suite (Outlook, Word, Excel) with high level of typing accuracy
- Exceptional customer service and interpersonal skills
- Ability to multi-task in a fast-paced environment and set priorities
- Ability to resolve conflict, prioritize and remain calm in high-stress situations
- Ability to communicate effectively in English both verbally and in writing
- Ability to work in a constantly changing, fast paced environment
- Ability to think critically and exercise good judgement

***Duties and Responsibilities**
- Dispatch, coordinate and schedule staff
- Update job board with work status
- Coordinate/schedule entry and access with home owners
- Coordinate/schedule sub trades and temporary workers
- Display leadership, confidence and efficiency in scheduling. Know team dynamics and skill level, ensuring the right staff are on the right job
- Review scopes and work orders to ensure they are complete and accurate
- Assist with communication between staff and third parties ensuring complete documentation
- Relay pertinent information to the manager, supervisor and administration staff
- Daily completion of tracking documents including; timecards, checkout forms and other necessary department documentation
- Assist with regular reporting requirements
- Record and file safety toolbox meeting notes
- Health and Safety_
- Ensure that self and others adhere to Canstar’s health and safety practices and procedures
- Ensure good housekeeping is kept to perform work safely and efficiently
- Understand safety policies and protocols

***QUALIFICATIONS**
- Education and Experience_
- 1+ year experience dispatching in fast paced environment
- 2+ years experience MS Office experience
- Experience working in the insurance restoration industry (with exposure to materials, equipment, technology and safety) is considered beneficial
- Experience working with a variety of structures (residential, commercial, institutional) is considered beneficial

**Why join Canstar Restorations as a Dispatcher?**

Canstar is a Canadian restoration company, locally owned and operated since we opened in 1985 - we have 11 branches both in BC and in AB. We are a company who loves taking part in community events and we are pleased to help our furry friends by sponsoring the BCSPCA. We pride ourselves as being the best in the restoration industry by providing excellent service, prioritizing safety and delivering a very high level of quality work to our customers.

We take good care of our customers and our team We like to have fun and celebrate our success with things like popcorn Fridays and an annual visit to Playland for staff and their families

**Perks of working for Canstar**
- Competitive compensation
- Extended health and dental benefits for you and your family
- Flexible hours and work from home opportunities
- Great company culture and career advancement opportunities
- Industry-related Tuition Reimbursement (50% - 100% of tuition costs)

**Where**

This position is based out of our head office in Coquitlam, BC.

**When**

Typical hours are 7:30am-4:00pm. Occasional over-time is required.

**How to apply**

**_ Agencies:_**_ _**_Please do not contact us about this position_.

**#INDCANSTAR1

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