![Canlak](https://media.trabajo.org/img/noimg.jpg)
Technician - English Customer Service
1 week ago
Canlak is a manufacturer of industrial wood coatings. We differentiate ourselves by the strength of our service and our customer-oriented corporate culture.
We've been serving the kitchen, flooring and furniture industries for 40 years. We are a growing company, recognized as one of the largest privately held companies in Canada. We are a team of over 175 employees across North America.
**Benefits of working with us**:
- A permanent full-time position;
- Work schedule: Monday to Friday 7:15 am -3:45 pm;
- A salary paid weekly;
- Eligible for group insurance after 3 months of continuous service;
- Group RRSP with employer contribution;
- Two floating days per year;
- A professional, dynamic, friendly and caring team.
**Employee duties and responsibilities**:
Working with the Customer Service Manager, the individual will be responsible for providing impeccable service to internal and external customers. His/her main tasks will be to:
- Take orders from customers.
- Respond to requests for information from internal and external customers;
- Follow up on orders and negotiate with the production department and customers;
- Manage the return of merchandise.
- Take care of price management as a team.
- Scanning documents from shipping, scanning all batch tickets and new formula entrys as well as filing such scans.
- Follow up on all batch deposits / new forms / cheques etc (once I have deposited them).
- Take care of stationery orders and other necessities for the company.
- Assist with data entry (batch ticket closing / new form entry).
- Any other related task.
**Experience required**:
- 3 to 5 years' experience as a customer service agent.
- 3 to 5 years experience as a production or inventory assistant or similar experience will be considered.
- Spoken language: English and French
**Job Types**: Full-time, Permanent
Work Location: In person
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